ovo.co.uk 

Trying to top up my gas on OVO top up app.but the app keeps closing before I can log in so frustrating I am 81 and had no money in my bank until this evening so although it is 10 pm I would still expect the app to work my advice is do not get your power from this cowboy outfit

So bad their almost funny! Customer service beyond bad, when I said about the non reply to my questions in the agreed time frame they didn't bother to apologise for their colleagues failings,it's just as well because it would have suggested they cared and they really really couldn't give a s#%t

Bunch of NON CHALLANT CUSTOMER SERVICE.
All very insensitive especially one SIMAMUKELE and another woman I spoke with. Please when you top up, check your metre after topping up through bank transfer.. These theives ripped me off and didn't even reflect both on my receipt and also the my meter, until my light tripped off I had to go back on all statements and crosscheck with my receipts, surprisingly my regular payment been leaving my account but Not getting what I paid for. My bank Barclays confirmed Ovo energy recieved all the money on that dates that didn't correspond with my reciept.. imagine!!! I called them out and the women customer service were so non challant, rude and elusive of the issue at hand.. one asked for my bank statement, which I sent and she saw every payment done..but wasn't reflected on my receipt, the said simamukele became arrogant and accused me of not paying any money or go to my bank and ask them for all the money, when all are showing on my bank statements.. Bank statement are not to be manipulated..but even at she cuts off the phone..part of all I have to say is I PITY THE OWNER OF D COMPANY HE OR SHE REALLY NEEDS TO DO A SWEEP OFF. Then as for all the women I spoke with that was being sarcastic, insulting with words, and non challant simply because its not their money off their account, THEY WILL LOOSE WHAT MORE THAN THE MONEY, and when in a fix other people will also treat their case unreasonably and NEVER RESOLVE IT, so shall it be..Exiting this company today today!! My money in their account that left my account and DID not come into my metre or light usage will be like a poisonous drop to that account and all the women that heard my plight and made no effort to resolve but rather treated it as not an issue will all get their own portion in life,Amen.

Should be no stars. Getting nowhere with this company that sse put me onto without asking if I wanted to have them as my energy supplier. Passed over 55 days Should be about £600+ in credit as I pay £450 monthly but no £679 in debit only used 36 units with them as sse had over estimated on last bill. I mean robbery and yet no staff see any problem. I understand I understand but they don't have a clue

THE WORST COMPANY EVER!!THEY ARE THEIVES... LITERALLY ROBBBING PEOPLES MONEY AND OVER CHARGING THEM.
I've been with them and twice they messed me up again this time they overcharged me put me into debt all of a sudden the app is literally useless to even use and keep up to date with payments. I'm now outstanding some money that I have to pay off till I leave them. They also sent me a debt collector to my house and I've been paying them every month. This company is a right joke.... there customer service is crapt staff knows nothing just chatting nonsense.
Don't go with this company other companies are much better.

9 OVO engineers broke my 4 yo system and then claimed my electrics were wrong. Facts of matter is they broke it and tried to run away. Their customer service is appalling. Their tactics to delay and prevent the light reaching the day are
Miserable. OVO = AWFUL disgraceful company.
I am on chemotherapy with 2 kids and after they left me without heating and hot water - I had to get a professional in to repair their damage. OVO have refused to pay that bill despite promising. They tried to claim it was an electrical Fault and therefore I wasn’t covered … but the professional discovered wires had been dangerously interfere with (3 in 1 live terminal and 1 floating about!) … they had also blown the fuse in the bolier then claimed the control panel wasn’t being powered.
They knew next to nothing
This was 9 engineers that OVO had sent and this was the damage they’d done between them. The professional had to do detective work to sort the mess out. We were lucky to get him as we’d been abandoned late afternoon!!
As a priority customer (allegedly) I have never felt more violated and mistreated by anyone in my life.
I demanded to leave the so called home are plan and they were going to charge £200 to do so!!
I pay £330 a year for these fraudsters to lie and cheat and steal from me.
Abysmal company
Worse than vermin.

It is now mid November and this has been ongoing with OVO since mid August. They deliberately confuse, muddy the waters - have no continuity of communication other than a well Orchestrated ability to incense and infuriate all the customers who complain. And there are A LOT - just check social media.
As well as lacking basic human decency there is no honesty about them. As much integrity as a jelly fish out of water.
They will deny and refuse to compensate what is right and there is even evidence that they do not cooperate with the ombudsman.
I am presently at “advanced resolutions” who are even more impossible to get in contact with and communicate to them the big standard “send you round in loops” department.
This is a shocking disgrace of a company and we should have more regulation to ensure these charlatans are brought to account, in this life for the pathetic excuses of human beings that they are…
Apart from that they’re very very rubbish.
Rant over
Shocking - no conscience

If it were possible to give negative stars …..

How can these people live with themselves ?

My bills have literally doubled overnight since being forced to change from SSE to OVO. I never had any problems with SSE. The app is complete and utter rubbish as it constantly asks you to put in all your details even though it’s already registered and now it’s say my details are not recognised. I am going to look at changing to another company. Also isn’t it funny how they haven’t replied to any of the awful comments put on their reviews 🤔

My prepayment meter has failed. The regulations state that it should be replaced within three hours on a working day. It has been two months, three missed appointments, three complaints and innumerable phone calls later....still no replacement. Have no idea what I owe these jokers and they just...do...not...care... Systems are incompetent. There is no connection between Ovo and their "partner" suppliers...

Another hour of my life wasted trying to resolve billing issue. Got cut off then, received a text saying we tried to contact you but, phone did not ring and, no missed call in call list.

I have written to them many times that their algorithm is incorrect. Currently £440 in credit, with a usage rate less the £190 per month ( currently used £80 after 17 days of this period), paying £200 a month and calculation says I will be £150 in debit and need to increase my monthly payment. You just get the corporate repsonse, cut and paste job from the beancounters. Even the folks in your call centre know its wrong ! .Happy to show you the error of your formula if only you would listen

Would give zero star if I could. Online site is useless, phoning is unreliable. Incompetent and frustratingly bad. 👎

Worst company ever and I mean EVER. They took over from SSE who I had been with for over 8 years and my meter (prepay) had been installed well before I moved in with absolutely zero problems. I received their new OVO Gas card for my Meter and followed the instructions to a T. After doing so my Meter went haywire and refused to accept credit. A engineer was sent out and eventually got it to accept £30.00 Emergency as a last ditch attempt before replacing the Meter. I contacted OVO on numerous occasions to have this problem sorted as everything I put on the Meter went to Emergency and actually had over £65.00 Emergency credit even tho it is meant to be impossible to have over £30 emergency. I was told I would need a new Meter and have had 4 yes 4 Instillation dates cancelled by OVO on myself and I can only assume it is because I refused to have a Smart Meter installed and they kept saying they no longer make card meters even tho I explained there are thousands in circulation both brand new and removals from houses where people have changed and the Engineers carry them in their vans as they showed me them. I stand by the fact that when I placed my new card from OVO into the Meter it fried it purposely with what i can only assume and it is my assumption without proof they had some type of malware on the card to damage the meter to get myself to change to a Smart Meter and it would be interesting to find out how many other SSE Customers faced the same situation. Totally fed up to the back teeth with them I changed supplier to E and today when I inserted the E Card into the Meter and put money on it the same as I did with the OVO one the meter is now alive and working the way it should re-enforcing in my opinion that the OVO card was intentionally set up to make the Meter look broken and unusable. They have been an absolute nightmare to deal with and I am on their priority list as I have many disability and life threatening issues so god forbid how you would be treated as an ordinary customer. OVO should hang their heads in shame and if you are with them then ,,,,, change company, and as said I now use E for gas and electric.

I see so many bad reviews here.
WHY DON'T YOU LODGE AN APPEAL WITH THE ENERGY OMBUDSMAN.
THAT'S WHY THEY ARE THERE!!

Unbelievably bad, made so many calls trying to sort a bill for my disabled son...actually trying to paying , emails, letters, no end of calls , still not resolved 8 months on

Fraudsters scammers based in South Africa. They deserved 0 star. They still haven't paid me back the missing money after SSE transferred my account to them in January 2023, telling constant lies. SSE confirmed the balance which they transferred to Ovo Energy in January. I even asked them to send a statement and refused any discussion about the missing balance and declined balance statements. Another reason avoid this company is even if you're away from empty and unoccupied they still charge you almost same amount as if you were using gas and electricity even when you turned off all the appliances.

I used to be with SSE and got moved over to OVO. Twice since they've taken over I've had my bills wrong. My flat has just gone from electric to Gas heating so I asked about putting my Gas on the same billing and getting a gas meter installed, They gave me a date of 02/11/2023 and assured me they would attend site 100% as I had to take an unpaid day off work. So come 02/11/2023 I waited all day losing a days pay and nothing, no call, no appearance and when I tried to call to chase it up I was put in a que for so long I gave up. I tried again Friday and finally got through to an agent, and when I finally did they were seemingly uncaring no one had come to site, Did not care Id lost a days pay or that I now was still without heating even with the cold weather now firmly set in. When I demanded a resolution, he said he couldn't as there booking systems were down, offered me a £20 compensation but still said despite this I had to pay Novembers first gas bill of £80 even though I wasn't getting a service I was paying for as they hadn't attended site to hook my gas up. Also when I asked for a new date for the engineer ASAP they told me I'd get escalated to the complaints team but they'd get back to me in 24 working hours which means if not today Monday as they don't do weekend, but advised me that the replacement visit could now be another 4 weeks, which even if in december I would still have to pay Novemebrs bill and if they dont turn up in Decemeber, Decemebrs bill, whilst then having been two unpaid days work and £160 pound out of pocket for a service I hadnt received whilst being offered £20 compensation. UTTERLY UTTERLY SHOCKING CUSTOMER SERVICE, DO NOT TOUCH, THE AGENT EVEN SAID WHEN I SAID THIS UNACCEPTABLE REPLIED ''ahwell, someone from complaints will get back to you eventually'' ... I CAN NOT STRESS THIS ENOUGH, RUN AND DO NOT TOUCH THIS COMPANY!!! I'm currently on money supermarket looking to leave ASAP.

SSE migration to Ovo energy August 2023
NO BILLS since migration .Have paid what owed without bills; not professional . they keep saying that account is with operation team !!
I have asked Octopus to take over
Ovo has nil customer care.

If I could give -stars I would! Absolute joke of a company I swear to god.

Miscalculated our payments - stating we have paid only £200 for the full year, when we’ve had direct debits of £155-200 coming out every month - weekly emails stating we are in debt.

Since May we have been calling OVO to try and sort issues out - smart meter not sending readings, the miscalculations.
Every single time it is a half an hour process to go through the teams “oh we’re not the correct team I’ll transfer you to account management” “oh I’ll transfer you to complaints” - then when transferred enough times, they just decide to put the phone down straight away.

Been told twice the complaint has been escalated and is in process, but NOTHING has changed, nothing has been done. Every call I’m told “someone will ring you back tomorrow, by 6pm today, within 48h” NEVER HAPPENS!

I’m at a loss where to go now as we continue to be overcharged for our electricity bill despite numerous “account managers” admitting they are at fault. All energy companies have their issues but avoid this one like the plague.

I was forced to changed to ovo after purchasing a property with pre payment metres.
I had to wait a month for an appointment to change my metres to smart metres which has now been put back twice.
I was told new pre payment cards would be sent. After ten days I chased this up and the call agent hadn't bothered sending them and they would re - sent. To this day I have only received a gas card whilst waiting for the smart metres installation.
Ran out of gas and attempted to register the new card in the metre which wouldn't work. Rang ovo and explained. They advised an engineer would be with me within 3 hours this was 5pm at night.
No one turned up.
An engineer turned up at 9am the next morning who advised ovos engineers do not work after 5pm at night.
He attempted to sort the problem but had the wrong ladders if you could believe it.
The engineer advised the correct workman would be out in the afternoon.
I rang ovo at 3pm to be told I needed to be in the property as they had to take metre readings. I gave the metres readings and was guaranteed an engineer would be with me within 3 hours. I was told by the call agent they work until 11pm and she guaranteed me I'd have heating by 11pm.
Of course no engineer turned up. Spoke to ovo again to make a complaint. This is the 4th day I've been left without heating and hot water.
Ovos call agents are appaling, they are liars, they will not do what they say under any circumstances. That is if you can understand a word they say as a lot of them have very little conversationsl English.
Ovo will leave you without gas and electricity for days and do not care. Will be changing from theis company as soon as smart metres are in. Disgusting service from an appalling company.

Worst company ever, no emails or bills sent at all since they took over sse, staff are totally useless like speaking to a brick.
Over charged me every month and dipping in my credit balance every week taking different amounts then I canceled direct debt after this happening to pay what I use. Then to see 0.00 then week after 0.99 then week after that 5.38p when not even aent a meter reading yet. So what the actual hell is going on with this disgusting company. I'm def changing company and they can get 10 pound a month for my exit fee since over charging and no bills or showing all this extra money being added on every week without a meter reading being sent.
Very disgusting dodgy company. STAY WELL CLEAR OF THIS COMPANY.