I have had a very great service today from James. Joyce i only ask for refund which I received he has introduced to income max and other services which I knew nothing about very helpful very polite co... See more
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See what reviewers are saying
Beware the free 3/4 plans with 'peak demand charges'. Got stung with a peak demand charge that was higher than the rest of our bill combined. I understand it's in the contract and terms, but it is int... See more
Good with no issues when I was with them, hence the 3 stars. I did have an issue after leaving them due to moving. Even though I had direct debit set up they didn’t direct debit my final bill, which... See more
Pleasantly surprised! Usually electricity company customer service is dodgy as. This was a breeze! Opened a chat, IDd myself, asked to change direct debit to fortnightly instead of monthly. They said... See more
Company details
Written by the company
Help us build a better energy company. Join us on a journey to zero carbon. Switch to OVO Energy today and save up to $224 on your electricity bills.
Contact info
120 Spencer Street, 3000, Melbourne, Australia
- 1300937686
- hello@ovoenergy.com.au
- ovoenergy.com.au
3.5
Average
304 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Easy switch of plan
Jess was helpful and patient and switched my plan after giving time to do my calculations. Love the set monthly payment and use credit built up to pay future bills!
July 22, 2024
Unprompted review
Very helpful and concise answers…
Very helpful and concise answers straight to the point
July 22, 2024
Unprompted review
Great service and support through live chat
Good prompt support through live chat services each time I've contacted OVO. I've spoken to a few representatives now and have received great service each time. Queue has never been too long and they are always very helpful. I do not like phone support in general so I really appreciate your live chat services.
July 22, 2024
Unprompted review
Clear Responses from Jess H.
Chatted with Jess H. My queries were promptly & clearly answered without delay.
July 19, 2024
Unprompted review
Jess H was very easy to chat to and…
Jess H was very easy to chat to and helpful!
July 19, 2024
Unprompted review
Jess was very helpful and efficient.
Jess was very helpful and efficient.
July 19, 2024
Unprompted review
Excellent customer service.
June 19, 2024
Unprompted review
Great customer service via webchat by…
Great customer service via webchat by Reeve. Thank you so much!
July 17, 2024
Unprompted review
clear and professional support
Reeve could give me the clear and professional answers. Thanks a lot.
July 16, 2024
Unprompted review
Very easy to talk to
Very easy to talk to, polite and respectful and very helpful.
July 12, 2024
Unprompted review
Jess was a great support
Jess was a great support and managed my account to make changes easily
July 12, 2024
Unprompted review
Great service provided by Jess
Jess dealt with my query very well and answered all my questions - she did a great job
July 12, 2024
Unprompted review
Friendly and efficient service
Alex has been very patient and provided very clear advice and efficient service.
Not only has my monthly deduction reduced I have a refund from last year.
Thank you so much!
July 10, 2024
Unprompted review
Helpful
The person I spoke with was extremely helpful and was quick and efficient and dealt with everything I needed.
July 10, 2024
Unprompted review
Excess credit
Excess credit issue was confirmed and promptly addressed. This process should be automatic and not rely on a customer request.
July 9, 2024
Unprompted review
Great customer experience using app
July 9, 2024
Unprompted review
Jess was clear
Jess was clear, understood my request and sent me clear guidance. No fluff.
July 9, 2024
Unprompted review
Great Live chat
OVO has a live chat window where you can get answers for any issues or questions right on the spot. I'm in my 50's so though at first I would have much preferred to give them a call, I prefer this live chat option to anything else. the operatives are always helpful and polite as well as informative.
July 9, 2024
Unprompted review
Jess was very helpful
July 8, 2024
Unprompted review
Quick response in a professional manner.
July 8, 2024
Unprompted review
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