Ordered April 28th and have yet to receive an order. I reached out to the company and only stated they would message fedex, when in reality the package appears to be lost. I was super excited about th... See more
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I ordered an item 10 days ago and paid 11 EUR postage and the item hasn't been dispatched, so essentially nobody has done anything yet. It hasn't even left the office. At payment the company said del... See more
Company replied
I bought a 50% discount voucher and then I bought a body for a gift. I never received the body due to issues in the expedition of the package. I obtained the refund of the body but not the 50% disco... See more
Company replied
I ordered few times & everything was the same, hassle free: brilliant clothes & surprisingly fast shipping. My favourite brand!
2.9
Average
50 reviews
No history of asking for reviews
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Ordered April 28th and have yet to…
Ordered April 28th and have yet to receive an order. I reached out to the company and only stated they would message fedex, when in reality the package appears to be lost. I was super excited about this item but customer service response is lacking and slow. Credit card was already charged as well without any signs of a product.
April 28, 2024
Unprompted review
My experience was great my food was…
My experience was great my food was fresh and hot the person that took my order was very nice I would most definitely recommend it to anyone who wants hot food fresh chicken
December 15, 2023
Unprompted review
Brilliant!
I ordered few times & everything was the same, hassle free: brilliant clothes & surprisingly fast shipping.
My favourite brand!
July 12, 2021
Unprompted review
My Order has never shown up
February 24, 2021
Reply from Intimates
Hi Megan,
We can see on your tracking that your order was received Monday, we have also sent you an e-mail so you can see who has signed for your package. Please get back to us ASAP so we can solve it.
Best,
OW Team
Super Shop I like the ideas of clothes…
Super Shop I like the ideas of clothes and the attitude you'll get by wearing
December 11, 2020
Reply from Intimates
Hi Jennifer, We appreciate that! Beautiful inside out <3
100% worth every penny
Great quality and very fast shipping. The items look great and are so precious!
December 11, 2020
Reply from Intimates
Maria Cristina we like you already! Thank you for the feedback! We're happy that you're satisfied with the items <3
Reply from Intimates
Hi Sylvie, Thanks so much! We appreciate the feedback <3
Reply from Intimates
Thank you Samia! We appreciate your feedback <3
Reply from Intimates
That makes us happy! Thank you Doina <3
Reply from Intimates
Hi Lucile,
Thanks for the feedback! We appreciate it <3
Reply from Intimates
Thank you! Much appreciated <3
I did not receive the order
I did not receive the order, and no one answers my letters
Finally, I paid the postage and received nothing/
I paid €64.00 and refund was €49.00 therefore i paid €15.00 for nothing
December 7, 2020
Reply from Intimates
Hi Artem,
We answered all your e-mails. The shipping company can't get the customs in Russia to deliver your package to you. This is out of our hands and we have tried all options.
Therefor we have given you a full refund!
We apologise for the inconvenience.
Beautiful,exactly what i wanted.
December 5, 2020
Unprompted review
Reply from Intimates
Thanks for the review Alexandra! We're happy to make you happy :)
I’m in Love With The best underwear!
I’m in Love The best underwear in the world worth everything! I ordered All the way from Seattle WA! Got in just over a week and so comfortable.
October 19, 2020
Reply from Intimates
Wauw Thank you Danialle! Much appreciated <3
Reply from Intimates
Hi A.K.
We’re sorry about your experience.
Did you e-mail us at shop@owcollection.com?
We answer within 24h!
You can also give us a call on +4531162741
Best,
Team OW
Reply from Intimates
🙏🏼❤️
i was not notified i was not getting…
i was not notified i was not getting order, nor can i figure out if it is canceled and i wont be charged and have not gotten a response
December 16, 2019
Unprompted review
Reply from Intimates
Hi Colleen,
The item you bought was sold out.
We had a lot of orders and traffic around Black Friday and our system couldn't keep up. We're really sorry about this! We have sent you an e-mail with a voucher,
Wish you a lovely day,
Xx OW
I bought a 50% discount voucher and…
I bought a 50% discount voucher and then I bought a body for a gift. I never received the body due to issues in the expedition of the package. I obtained the refund of the body but not the 50% discount. I wished I could have tried the product.
EDIT: From 1 star to 4 star after the customer service took care of my case. I will update this after my purchase.
December 11, 2019
Unprompted review
Reply from Intimates
Hi Giacomo,
I've looked in to your order and can see the style you've purchased was sold out and you haven't been charged.
We had a lot of orders and traffic around Black Friday and our system couldn't keep up.
We're really sorry about this!
We have sent you an e-mail with a new 50% voucher,
Wish you a lovely day,
Xx
OW
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