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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for being exactly as described, often in excellent condition, and offered at very reasonable prices. Many people highlight the prompt and free delivery service, noting that items arrive quickly and are well-packaged. The website is frequently mentioned as easy to use, and the overall quality of service is highly regarded by consumers. However, some customers also noted issues with faulty products, particularly when purchased through marketplace sellers associated with the company. There were instances where people received incorrect or broken items, and a few reviewers expressed dissatisfaction with the resolution process, citing difficulties in obtaining replacements or refunds. Additionally, a small number of people experienced delays in delivery or received items that differed from their expectations.

What people talk about most

Product

People report positive experiences with product. Many customers praise the excellent condition of items, with... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the speedy delivery, with... See more

Quality

Customers had positive experiences with quality. Many reviewers received items in pristine condition, often... See more

Website

Customers consistently note positive experiences with the website. Many reviewers found it easy to navigate... See more

Price

Reviewers highlight positive aspects of price. Customers consistently praise the very good and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I came across this site following a search for a specific item. I was dubious at first as I had not heard of them before, and the site whilst functional, was a little basic in design and appearance. I... See more

Rated 5 out of 5 stars

What a refreshing change to deal with a company of this standard…Louisa at the Llanelli store helped me with a small glitch I encountered online whilst ordering my item, a VOX amplifier. It arrived on... See more

Rated 5 out of 5 stars

Purchased a laptop for a very reasonable price in a very good condition. Process was smooth and Mike has been a professional through out. Package arrived earlier than scheduled and was well wrapped.... See more

Rated 5 out of 5 stars

Bought an ASUS gaming Laptop From Own4Less and it’s absolutely brilliant, It’s in amazing condition and I got it for a steal! Would highly recommend this website and in particular the Doncaster store... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

54 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent experience and highly recommended.

I came across this site following a search for a specific item. I was dubious at first as I had not heard of them before, and the site whilst functional, was a little basic in design and appearance. I went ahead nonetheless as the reviews were predominantly positive. What a find. Item exactly as described, packaged with care and attention, prompt and free postage. Whats not to like. I would definitely purchase from Own4less again. Thank you

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

I only discovered this website recently…

I only discovered this website recently and I can’t fault them. I’ve ordered a PS3 console for £29.99 which is such a bargain price considering elsewhere the same item is around the £80 price tag. Since then I’ve had 2 PS3 controllers which have had free delivery. They’ve been great. I’ve just ordered an XBox Series X for £100 less than the main high street retailer that deals in used electronics. I have no doubt that will also be a great buy. I’ll be back for more no doubt.

October 23, 2025
Unprompted review
Rated 1 out of 5 stars

Sells faulty goods for cash is king

Sells faulty goods for cash is king stores and won't refund despite numerous attempts and legal notices,

Have since flagged my previous review quoting swearing and rather than own4less and cash is king store rutherglen coming to a agreement with me on the faulty ps5 controller I paid £40 for, they would rather mess customers around play little games, threaten me with legal action and be abusive, I note I suffer from mental health problems and disabilities and this is what a supposed reputable store does to its customers 🙄

What brought me here I purchased a faulty ps5 controller, got abused by the staff and denied my right to a replacement or refund all within 24 hours of purchasing, I was told to enjoy the faulty pad, numerous abusive comments were made like we all have problems when mentioning my mental health and disabilities, I replied with you can work and I can't, where I was told I get you could work if you wanted to further abusing me as customer with disability n mental health problems, I've been ignored and been further ignored despite numerous attempts at a resolution which I note would've ended me having a reason to have a problem to write this or reviews or a Facebook page and tiktok, 2 legal notices have been sent and neither have been addressed meaning I'm going to be taking them to court,

Flag this one as well by all means rather than address my complaint n come to resolution with me about it which would've ended my complaint or reason to be taking your company to court, but instead you threaten me and seek to damage my mental health even more with legal action yet your company is the 1 who will be getting legal action for breaching my rights in the first place,

I note that what happened was also illegal and if I had known I would've had your staff member arrested, I have also kept the email from tom who threatened me even further with legal action for my previous flagged review,

This just shows you the scum of these companies and anyone reading this should shop elsewhere like eBay cause at least if you have a problem with a seller like this eBay can step in rather than getting abused by them, ignored n abused even further all for a £40 faulty ps5 controller, cash is king and we're all peasants spending pennies to them and as far as they are concerned to hell with my rights as shown by flagging my review but no attempt at a resolution despite my attempts 😔 some customer service just shows you it doesn't exist with this company or cash is king stores,

Welcome to modern business where the customers mean nothing only the money they spend and when things are faulty don't expect a refund or replacement it'll Likely just be abuse, all that would've taken me to not he here is the replacement or refund I'm due for the faulty pad but no rather, threaten, abuse and ignore customers with a valid complaint, even when they send legal notices 😞 I'm disabled n suffer from mental health problems and what's own4less and cash is king rutherglens excuse for this abuse and non existing customer service, despite numerous attempts to come to a resolution, so flag this as well I will make another and another and another as you can try ignore me but I'm not going away until this is made right and even then I think I'm gonna spend the rest of my life making sure everyone knows exactly what these companies think of their customers etc cash is king and we're all peasants spending pennies with no rights other than giving them our money, they don't care they sold you a faulty item, they don't care you get denied a replacement or refund they only care about what you spend and you will suffer for it if it's faulty,

Wouldn't recommend to anyone and would advise shopping elsewhere, like eBay where I now shop exclusive for any items I need after what happened with this store, where if I get anything faulty and can't come to a resolution with the seller I'm not having to send numerous ignored legal notices, leave reviews like this that gets me threatened by legal action yet I'm the one who's has been wronged, eBay will have your back and stores like this will have you listed as rubbish a peasant because cash is king and we're all peasants to then spending pennies 😡 be taking them to court now and seeking damages as well where that threatening email will also be added in as evidence tom as more abuse to someone who falls with a vulnerable category 🙄

Just to think all it would've taken was a replacement or refund for the £40 faulty ps5 pad but instead, you've threatened me, your staff have abused me and preyed on my mental health and disabilities, denied my rights to a replacement or refund which is against the law, all while your staff members further abuse me further, ignore my rights and ignore legal notices,

All for a faulty ps5 pad n I wonder is £40 worth the costs n damages cause it seems to be, no resolution made

July 10, 2025
Unprompted review
Own4less logo

Reply from Own4less

Hi Allan,
Thanks for taking the time to leave another review.
Unfortunately, you've left a review for the wrong business - you haven't bought anything through Own4less, which is an online marketplace where lots of shops offer products for sale.
I can see you're unhappy with an experience you've had when you visited in person and made a purchase from a shop in Rutherglen.
I hope you can resolve your complaint with the Cash is King store. However, since the transaction wasn't conducted through our Own4less marketplace, we are unable to assist you on this occasion.
All the best,
Tom
Own4less Administrator

Rated 1 out of 5 stars

Purchased a FAULTY phone.

Purchased a phone on their marketplace with regenerate Swindon and it is faulty. I've tried emailing and phoning both regenerate and own 4 less but none have replied. I tried to contact own 4 less to see if they could contact regenerate for me but they are ignoring my phone calls and emails. They are not bothered that I have a faulty product.

October 1, 2025
Unprompted review
Own4less logo

Reply from Own4less

Hi Gary,
I can see you bought a Pixel phone four months ago (4th June) from Regenerate in Swindon, and it was delivered to you the next day. I've been in touch with the seller, and they confirm the device is still covered under warranty, so they'll be pleased to repair or replace the device under the terms of the 1-year warranty.
I'm sorry to hear you have had difficulty in contacting us or the seller. You can contact the seller at swindon@regenerate.co.uk, the Own4less admin team at support@own4less.co.uk, or by calling us on 01443 485880 during regular office hours (Monday to Friday). We will do our best to get you up and running again with your phone!
Best regards,
Tom
Own4less Admin Team.

Rated 5 out of 5 stars

Resolved

Minor issue, resolved. Happy with purchase. Excellent price.

September 21, 2025
Unprompted review
Own4less logo

Reply from Own4less

Hi Anne,
Thanks for your review, and I am delighted that we were able to resolve the minor issue and achieve a five-star review. We appreciate you taking the time to write the review.
I hope we can be of service to you again soon! Thanks, Lauren.

Rated 2 out of 5 stars

sent me the wrong headset i bought

sent me the wrong headset i bought, which was completely broken and did not work at all. and took a full day extra to arrive despite paying for a guarenteed next day delivery.

August 27, 2025
Unprompted review
Own4less logo

Reply from Own4less

Hi Ashley,
I'm really sorry to hear that you had a problem. I have tried contacting you to find out which selling partner you placed the order with. Please feel free to call our helpdesk, and we will do our best to assist. Thanks, Tom

Rated 5 out of 5 stars

Great service

Great service, fair prices and really easy to buy and sell with. Friendly staff and always a smooth experience!

August 18, 2025
Unprompted review
Own4less logo

Reply from Own4less

Thanks for the feedback, Jess. I hope you'll be using our marketplace again to find another pre-owned bargain soon!

Rated 5 out of 5 stars

Amazing I went into store and they…

Amazing I went into store and they didn’t have what I needed but the lovely staff helped me and told me about the website they have. They were really helpful and explained how to use their website. I ordered what I needed and it arrived earlier than I expected. The product was perfect and met all my expectations! 10/10 would recommend!

August 18, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Been using the company for a while going into the Doncaster store and always found the staff amazing and so helpful theyve gone above and beyond a few times to help locate items im looking to buy so thought id try the online ordering as couldnt get in because of work.
Ordered a few items for my sons birthday and found it so easy and the staff as usual helpful, items arrived in time, very well packaged and exactly as described, will defo be using again

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

I've bought loads of things from this…

I've bought loads of things from this website and everything's been perfect.
I've bought a few bits of jewellery, a pair of brand new headphones, an iPad, and a xbox and everything has been amazing.
Definitely my go to website for great cheap stuff

August 1, 2025
Unprompted review
Own4less logo

Reply from Own4less

Hi Lauren,
Thanks for taking the time to write a review about our marketplace, and I am delighted to hear that you are pleased with your purchases.
I hope we can be of service again soon!
Kind regards,
Tom
Own4less Administrator

Rated 1 out of 5 stars

Disgraceful experience the store at own…

Disgraceful experience the store at own 4 less rutherglen cancelled and think just because they refunded me it’s resolved in no way is this resolved I got a email saying jt was ready to collect then later in the day they cancelled my order because I wasn’t happy with them email me in caps letters

August 6, 2025
Unprompted review
Own4less logo

Reply from Own4less

Hi John,
I'm sorry to hear that the seller cancelled and refunded your order. I've investigated this for you, and the seller tells me that they found the pre-owned game you ordered was damaged, so they refunded you in full. I can see the refund was made on the same day as the order was placed.
I do hope this information is helpful to you and that you will use our Own4less marketplace again in the future
Kind regards,
Tom
Own4less Administrator

Rated 5 out of 5 stars

Excellent customer service

What a refreshing change to deal with a company of this standard…Louisa at the Llanelli store helped me with a small glitch I encountered online whilst ordering my item, a VOX amplifier. It arrived on time, well packaged & exactly as described. I am very pleased and would not hesitate to recommend…

May 16, 2025
Unprompted review

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