Quick delivery but with problems from their assembling agent who could not attend to as expected. Requested refund without any issues was paid. I would recommended to any friend or family but with ad... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I'm very pleased with this desk, it arrived on time and in great condition. Only downfall it was missing two screws, and not all panels are numbered so it took a bit of figuring out, but it's a great... See more
Company replied
The furniture is lovely we are so happy with it. The delivery would have been better if it all came together instead of two delivery days.
Company replied
We ordered a dresser from Own Furniture in September 2025. The dresser unfortunately arrived damaged and so we had to arrange for a return and a refund. Despite this, Katie was very helpful and helped... See more
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Company details
Written by the company
At Own Furniture, we believe everyone deserves a stylish home without paying premium prices. That's why we're committed to offering some of the UK's best-value and cheapest bedroom, living room and dining room furniture online, helping thousands of customers furnish their homes for less without compromising on quality. Whether you're looking for a cheap wardrobe, chest of drawers, bedside tables, TV unit, dining set or a complete bedroom furniture collection, you'll find modern designs, excellent quality and outstanding value all in one place. We also offer a growing range of assembled furniture, perfect for customers who want to avoid flat-pack assembly and enjoy furniture that's ready to use. We know that once you've ordered new furniture, you don't want to wait weeks for it to arrive. That's why we offer FREE Next Day Delivery on thousands of products, delivering quickly to anywhere in mainland UK. With stock ready to dispatch and trusted delivery partners, we make transforming your home faster and easier than ever. To make shopping even more affordable, we offer a range of flexible payment and finance options, allowing you to spread the cost in a way that suits your budget. Whether you're furnishing your first home, upgrading a room, buying for a rental property or completing a full house makeover, we're here to help. Customer satisfaction is at the heart of everything we do. Our friendly UK-based customer service team is always on hand to answer questions, provide expert advice and ensure your shopping experience is smooth from order to delivery. We're constantly expanding our collection with new styles, from contemporary and minimalist furniture to timeless classics, ensuring there's something to suit every taste, every room and every budget. If you're looking for cheap furniture, wardrobes, assembled furniture, unbeatable value, FREE Next Day UK delivery, flexible finance and a company you can trust, Own Furniture is here to make furnishing your home simple, affordable and stress-free. We look forward to helping you create a home you'll love for years to come.
Exceptional Value Without Compromise
Written by the company
- Beautiful and Affordable Furniture with Free Next Day Delivery!
- We're committed to offering some of the UK's most competitive online furniture prices without compromising on quality. From wardrobes and beds to dining sets and TV units, you'll always receive fantastic value for money.
Contact info
Unit 1C, Guardian Road, NR5 8PF, Norwich, United Kingdom
- 0333 014 7733
- customerservices@ownfurniture.co.uk
- ownfurniture.co.uk
Affordable Furniture, Delivered Fast
3.8
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
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we bought 4 door wardrobe but put the…
we bought 4 door wardrobe but put the up late when we did wood was weak no sturdy was told to put back on as they said it would make it sturdier but didn’t we could not get a refund as we put it up over the 30 days because we were moving which was delayed poor wardrobe won’t last long waste of money will definitely not buy from these again so i am out of pocket no very helpful
August 6, 2026
Unprompted review
Reply from Own Furniture
Hello Joanne,
Thank you very much for taking the time to leave us a review!
Thank you for taking the time to leave your feedback. We are very sorry to hear that you remain disappointed with your wardrobe and the outcome of your case.
Having reviewed the case and the information provided at the time, the issue was assessed as being related to the assembly of the wardrobe. The wardrobe had been stood upright before the back panels were correctly attached. These panels are an integral part of the structure and stability of the wardrobe and, as outlined within the assembly instructions, must be securely fitted before the unit is stood upright.
Unfortunately, standing the wardrobe before the back panels are fitted can place additional strain on the structure and affect its stability.
We completely appreciate that this was a frustrating outcome and we are genuinely sorry that we were unable to provide the resolution you had hoped for and for the disappointment this has caused.
Best regards,
Own Furniture
Great customer service
Great customer service, when I had an issue with delivery date that was sorted out quickly. The wardrobe was delivered and put in the room requested and all rubbish was taken away.
August 14, 2026
Reply from Own Furniture
Hello Simon,
Thank you for taking the time to leave us a review!
We're delighted to hear that our customer service team was able to quickly resolve the issue with your delivery date and make everything as straightforward as possible for you.
It's also great to know that your wardrobe was delivered to your room of choice on our premium 2-man delivery service and that all of the packaging was taken away, leaving you with nothing to worry about.
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Got in touch by email as there was no…
Got in touch by email as there was no information on how to put the 7 chest of drawers together no answer delivery was a nightmare
August 11, 2026
Reply from Own Furniture
Hello Kevin,
Thank you for taking the time to leave us a review!
We are very sorry for the experience you've had with both the assembly instructions and delivery of your chest of drawers.
Having looked into this, unfortunately your original email was incorrectly filtered into our spam folder, which is why you did not receive our usual prompt response. We sincerely apologise for this and completely understand how frustrating it must have been to receive your furniture without the instructions and then not hear back from us. We have since located your email and sent the assembly instructions over to you.
We're also very sorry to hear that you experienced difficulties with the delivery. We weren't previously made aware of any delivery issues with your order, so please do get back in touch with us if you would like us to investigate what happened with the courier. We'll be more than happy to look into this for you.
Please accept our sincere apologies again for the inconvenience caused, and thank you for bringing this to our attention.
Best regards,
Own Furniture
Excellent service kept informed and…
Excellent service kept informed and delivery very quick. Wouldn’t hesitate to use again
August 13, 2026
Reply from Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We're thrilled to hear that you received excellent service, were kept well informed throughout, and that your delivery arrived quickly. It's especially wonderful to know that you wouldn't hesitate to shop with us again.
Thank you for choosing Own Furniture. We really appreciate your support and look forward to welcoming you back in the future!
Best regards,
Own Furniture
Very good service
Very good delivery time scale, I havent put all my items together yet but the ones I have easy to follow instructions.
I did have to contact customer services as a front draw panel was faulty, Will on customer services was quick to reply and the front draw panel was replace with great communication.
August 17, 2026
Unprompted review
Reply from Own Furniture
Hi Denese,
Thank you for taking the time to leave us a review!
We're delighted to hear that your order arrived promptly and that you've found the instructions easy to follow so far. We're sorry that one of the drawer front panels arrived faulty, but it's fantastic to know that Will was able to respond quickly, arrange a replacement and keep you updated throughout.
We'll be sure to pass your kind comments on to Will! Thank you for choosing Own Furniture, and we hope you're just as pleased with the rest of your furniture once everything is assembled.
Best regards,
Own Furniture
Memory foam mattress
Mattress unwrapped and in use no complaints from users. Quick delivery to my front door.
August 10, 2026
Reply from Own Furniture
Hello,
Thank you for taking the time to leave us a review!
We're pleased to hear that your mattress arrived quickly and was delivered safely to your door. We hope everything is perfect when you get it unwrapped and, most importantly, that you enjoy a wonderfully comfortable night's sleep on it.
If you require any further assistance please do contact the team!
Best regards,
Own Furniture
Reply from Own Furniture
Hello Caron,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're pleased with the quality of your furniture and feel it offers great value for money. It's especially lovely to know that you'd happily shop with us again!
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
Highly recommend this company from…
Highly recommend this company from placing order to receiving . Great customer service and delivery was
easy . Item ordered was a lovely
piece of furniture and very pleased
with my purchase .
August 7, 2026
Reply from Own Furniture
Hello Pauline,
Thank you for taking the time to leave us a review!
We're thrilled to hear that you had such a positive experience from placing your order right through to delivery. It's fantastic to know that you were happy with our customer service and, most importantly, that you love your new furniture!
If you need anything in the future please do not hesitate to contact us.
Best regards,
Own Furniture
Beautiful wardrobe one box was really…
Beautiful wardrobe one box was really damaged spoke to a lady who assured me any damage to item would be replaced fortunately no damage lovely customer service
August 5, 2026
Reply from Own Furniture
Hi Karen,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're pleased with your beautiful new wardrobe. We're sorry that one of the boxes arrived looking worse for wear, but very pleased to hear that the wardrobe itself was completely undamaged and that our team was able to offer some reassurance.
Thank you for your kind words about our customer service. We really appreciate your support and if you need anything in the future please do get in touch.
Best regards,
Own Furniture
Awful service DO NOT buy from here SCAM
Awful service DO NOT USE the wardrobe i ordered came delayed nice lady on the phone for own furniture but wouldnt give me a solid answer for dates very gaslighted the whole time alot of sweet words too prevent complaints alot of " oh i will ring you back to let you know " never happened half the time back and forth phone calls in a space of nearly a week for a order that was suppose to be a simple next day delivery. ..yet was unable to issue any small refund even just 50 quid for a nearly 400 quid order that came , 1st delivery was okay with 2 parts ( was expecting all 4 like i was told) then 2nd delivery was left outside by delivery drivers no knock no door bell rung and was placed like dominos so when door was opened they both fell had foot prints all over boxes and I was told I can only get a small refund if items damaged of which they were but not too the standard of completely ruined so I paid nearly 400 quid for a wardrobe that had been badly handled and had parts missing . I had to contact multiple times to find out about my deliveries and then all of a sudden was told that my order had been broken and they were sending new parts out ... all a bunch of waffle DO NOT take the risk just buy off well known sites this company is a massive scam
July 27, 2026
Unprompted review
Reply from Own Furniture
Hello Lea,
Thank you for taking the time to leave us a review.
We are very sorry to hear how disappointed and frustrated you have been with your experience.
We sincerely apologise for the delays and the lack of clarity surrounding your delivery dates. We completely appreciate that this was not the straightforward delivery experience you expected when placing your order, and not the high level of service we aim to provide.
We're also very sorry to hear about the manner in which part of your order was delivered. This is certainly not how we expect our courier partners to handle our customers' goods, and we understand your frustration.
With regard to your request for compensation, unfortunately we are unable to provide compensation for delivery delays or inconvenience in circumstances such as these, as outlined within our Terms & Conditions.
We appreciate that this may not have been the outcome you were hoping for, and we are genuinely sorry for the inconvenience and disappointment caused throughout your order.
Best regards,
Own Furniture
Lovely company
Lovely company to deal with. Products are great. Website is easy to navigate, customer service team were awesome.
August 7, 2026
Unprompted review
Reply from Own Furniture
Hello Aideen,
Thank you for taking the time to leave us a review!
We're thrilled to hear that you had such a positive experience with us, from navigating our website to receiving help from our customer service team. It's also fantastic to know that you're pleased with your products.
Your kind words mean a great deal to the whole team and if you need anything in the future please do get in touch!
Best regards,
Own Furniture
Reply from Own Furniture
Hi Chelsie,
Thank you for taking the time to leave us a review.
We're delighted to hear that you found our team helpful and that everything arrived on time. We really appreciate you taking the time to share your feedback.
If you need anything in the future please do get in touch.
Best regards,
Own Furniture
NEVER HAVE I HAD SUCH POOR EXPERIENCE
NEVER HAVE I HAD SUCH POOR EXPERIENCE. THEIVES Be careful because this company really does not value customer
Service and it is badly organised, I found the website because I was looking for somewhere that could also assemble too. I purchased both the assembly and the wardrobe at the same time. The next day I was informed that they shipped the wardrobe but couldn’t assemble and if they did it would be twice the price I paid!!! Happy to take my money and didn’t think to check if I would still want the furniture without assembly provided. Then of course they can’t refund me in full so they have withhold part of my money.Crazy I think there should be some sort of investigation into this company, I rarely write reviews but I think it’s important in this instance for people to know before they get in the same trap as I did
August 3, 2026
Unprompted review
Reply from Own Furniture
Hello Amy,
Thank you for taking the time to leave us a review.
We are very sorry to hear how disappointed you have been with your experience.
We would like to clarify that the assembly service offered through our website includes information regarding the areas and postcodes currently covered by the assembly team. This information is provided so that customers can check that the service is available in their area before adding it to their order.
We advised that we would have been happy to explore alternative assembly options for you. However, the item had already been dispatched and was subsequently refused at the point of delivery.
As the item itself had arrived without damage or a fault present, the refusal is treated as a change-of-mind return and therefore the associated return carriage costs are chargeable. Whilst we are always happy to cover the cost of delivering orders to our customers, unfortunately we are unable to absorb the costs charged to us by the courier for returning goods in these circumstances.
We would also like to reassure you that the amount charged was not a fee imposed by Own Furniture or an attempt to withhold part of your refund. It reflects the direct return carriage cost that was passed on to us by the courier.
We appreciate that this was not the experience you had anticipated when placing your order and sincerely apologise for the frustration and disappointment caused.
Best regards,
Own Furniture
Ordered a double grey wardrobe
Ordered a double grey wardrobe, when it was delivered we were so excited to put it together as we had just moved into our new home, so hubby gets started on putting together, going by the instruction manual, the wardrobe fell apart, we sent an email and was told we put it together wrong! No we put it together right, was not sturdy at all! Then we get told we have to purchase components from them to rectify it! The wardrobe was unusable at this stage as it kept breaking when putting the screws in!
We paid a lot of money for this wardrobe and they blamed us!
We will be taking this further as this was not our fault!
If you want a sturdy solid wardrobe do NOT buy from here!
July 16, 2026
Reply from Own Furniture
Hello Wendy,
Thank you for taking the time to leave us a review.
We are very sorry to hear how disappointed you have been with your wardrobe and the experience you've had, particularly at what should have been an exciting time after moving into your new home.
When the issue was reported to us, the photographs and information provided were referred to the supplier's technical team for assessment. Following their review, they determined that the damage was consistent with an assembly related issue, specifically that the back panels had not been fitted correctly before the wardrobe was stood upright. These panels are an integral part of the wardrobe's stability during assembly.
As the manufacturer is responsible for the technical assessment of the product, we do have to rely on their findings when determining the appropriate resolution. On this occasion, this meant that we were unfortunately unable to provide replacement components free of charge, although we did offer the option to purchase the required replacement parts.
We fully appreciate that you disagree with the manufacturer's assessment and understand how frustrating this outcome has been. We are genuinely sorry that we have been unable to reach the resolution you had hoped for.
Best regards,
Own Furniture
Ordered bunk beds with a delivery date…
Ordered bunk beds with a delivery date at least two days before I needed those. Got a notification before the delivery date saying they have been shipped for transport. After that nothing and did not come so contacted customer services. Got a notification that they were out for delivery. Again nothing has arrived and spoke to customer services who weren't much help. No idea when I will receive these as I won't be in and my kids are supposed to be in tomorrow with nowhere to sleep. If you need something by a specific date don't order from here.
July 29, 2026
Unprompted review
Reply from Own Furniture
Hello Steven,
Thank you for taking the time to leave us a review.
We are very sorry for the delay with your bunk beds and completely understand how frustrating this must have been, particularly when you had ordered them in plenty of time for your children needing them.
Unfortunately, there was an unexpected issue within the DX delivery network which meant your order did not arrive when anticipated. We sincerely apologise for the inconvenience and uncertainty this caused.
Our customer service team worked closely with both yourself and DX to investigate the delay and get the situation resolved as quickly as possible. We appreciate that this doesn't take away from the frustration you experienced, but please be assured that our team did everything they could to assist and keep things moving.
Thank you for your patience and understanding while we worked with DX to resolve this, and once again, please accept our sincere apologies for the disruption caused.
Best regards,
Own Furniture
Lovely wardrobe looks great thank you
July 8, 2026
Reply from Own Furniture
Hello Amanda,
Thank you for taking the time to leave us a review!
We're delighted to hear that you're so pleased with your new wardrobe and that it looks great in your home. It's always wonderful to know our customers are happy with their purchase.
Thank you for choosing Own Furniture. We really appreciate your support and if you need anything in the future please do get in touch.
Best regards,
Own Furniture
I don’t recommend ordering
Beyond laughable. I trusted Trustpilot and I shouldn’t have! My item arrives in two days, great exactly what I paid for. Then upon opening no instructions, not great but customer service sent some over in around 15 minutes. Then upon assembly I find I’m missing some crucial screws. I contact customer service again and they assure me these would be sent next day, A WEEK later I chase as these screws are nowhere to be seen. It has now been TWO WEEKS after ordering my chest of drawers. I have just moved house, there are clothes in suitcases still. No attempt at compensation or helping resolve the matter other than we will contact the warehouse. Well that’s great to hear you’re contacting someone but there are no results. I am beyond furious with this service and will not be ordering from them again. It has got to the point where I have spent my own money on screws just so I can put together the furniture. Unacceptable.
July 8, 2026
Reply from Own Furniture
Hi Keri,
Thank you for taking the time to leave us a review!
We are truly sorry to read about your experience and sincerely apologise for the frustration and inconvenience this has caused. While we're pleased we were able to provide the assembly instructions promptly, we completely understand that this was overshadowed by the missing fixings and the unacceptable delay in resolving the issue.
We appreciate how disruptive this must have been, particularly after recently moving home and needing your furniture assembled as soon as possible. Having to wait for replacement parts, repeatedly chase for updates, and ultimately purchase the screws yourself is not the level of service we aim to provide, and we're very sorry that we let you down.
Your feedback has been taken extremely seriously and will be shared with both our warehouse and customer service teams so we can investigate what went wrong and work to prevent this from happening again.
Once again, please accept our sincerest apologies. We completely understand your disappointment and regret that your experience did not reflect the standard of service we strive to deliver.
Best regards,
Own Furniture
Reply from Own Furniture
Hello Amanda,
Thank you for taking the time to leave us a review!
We're very sorry that your order did not arrive as expected. Your order was dispatched on Thursday 16th July for next-day delivery on Friday 17th July, so we completely understand your disappointment when it didn't arrive on time.
Unfortunately, it appears your order was caught in an unexpected overnight trunking delay within the courier's network. Whilst we always dispatch orders on a next-day service wherever possible, our courier does not deliver over the weekend, which meant your order was delivered on Monday 20th July instead.
We sincerely apologise for the inconvenience this caused and appreciate your patience and understanding while your order made its way to you. Thank you again for your feedback, and we hope to have the opportunity to provide you with a smoother experience in the future.
Best regards,
Own Furniture
Reply from Own Furniture
Hi Pamela,
Thank you for taking the time to leave us a review!
We're delighted to hear that your order was delivered on time, that you found it easy to assemble, and that you're pleased with how it looks. It's wonderful to know we were able to provide a product that met your expectations from delivery right through to the finished result.
Thank you for choosing Own Furniture. We really appreciate your support and hope to welcome you back again in the future!
Best regards,
Own Furniture
Reply from Own Furniture
Hi Ann,
Thank you for taking the time to leave us a review!
We're delighted to hear that you were pleased with how quickly your order arrived. We always strive to provide a fast and reliable delivery service, so it's wonderful to know we met your expectations.
Thank you for choosing Own Furniture. We really appreciate your support and if you need anything in the future please do get in touch.
Best regards,
Own Furniture
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