Own Up Reviews 391

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional yet personable approach, making interactions pleasant and informative. The customer service is frequently highlighted as excellent, with many people appreciating the personalized attention and clear communication. Consumers found the overall service to be efficient and easy, noting the quick response times and smooth user experience. However, some customers also noted that they received unwanted sales calls after providing their information, and a few felt that the company did not provide sufficient specific information, such as numbers, leading to disappointment.

What people talk about most

Staff

Consumers consistently express high satisfaction with the staff. Reviewers frequently describe agents as... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently praise the helpfulness and... See more

Service

Customers consistently note positive experiences with service. Reviewers highlight the professionalism,... See more

Customer communications

Reviewers highlight positive aspects of contact. Many customers appreciate the quick and efficient contact... See more

User experience

Users describe positive interactions with user experience. Many customers found the process easy, quick, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Olivia was very helpful with all my questions. She is very knowledgeable and appreciated her help in getting me the information I needed. I felt like she was was honest with her answers and was genuin... See more

Rated 5 out of 5 stars

One stop shopping! I worked with Liv on my closing and it couldn’t have been easier. Who has time to riffle through and meet with multiple lenders. But for such a major purchase I wanted to make sure... See more

Rated 5 out of 5 stars

I filled out a few questions on their website and was in contact with William Boyce in minutes. With a phone call that was less than 20 minutes, he introduced me to a lender who was able to offer me a... See more

Rated 5 out of 5 stars

It was a very informative experience, and the fact that they don’t require an SSN is a huge plus. If you’re in the market for a home, I’d recommend checking out OwnUp before making a purchase. They... See more


Company details

  1. Mortgage Broker
  2. Alternative Financial Service
  3. Financial Consultant
  4. Mortgage Lender
  5. Non-Bank Financial Service

Written by the company

Own Up is a mortgage shopping website that exists to make sure you never overpay on your mortgage. Customers can compare multiple mortgage offers from top lenders and find a great deal. The average customer saves $28,000 over the life of their mortgage. Get your personalized mortgage offers. Say goodbye to hard credit checks and sales pressure.


Contact info

4.8

Excellent

TrustScore 5 out of 5

391 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is our second time working with…

This is our second time working with Jenn from OwnUp and our experience was even better than the first time. The whole process was quite smooth and rapidly arranged. Closing a real estate deal is such time sensitive matter and Jenn's timely help made everything go very smoothly! We cannot recommend Own Up more.

July 10, 2024
Rated 5 out of 5 stars

Own Up is a game changer!

Own Up was a HUGE help when I was shopping mortgages. If it weren’t for Ryan connecting me with the right team I doubt I could have made my dream home as affordable as it is. 11/10 would definitely recommend especially to first time home buyers!

July 9, 2024
Rated 5 out of 5 stars

First-time home buyer

As a single, first-time home buyer…working with OwnUp was a fantastic experience. They educated me from the ground up and kept me informed daily with updates. Highly recommend!

July 10, 2024
Rated 5 out of 5 stars

Awesome Experience

Great experience. Own Up quickly and easily connected me with a mortgage broker to get me a competitive rate and terms. Own Up also has some great tools to play around with monthly payments and payback time on points.

July 2, 2024
Rated 5 out of 5 stars

Own Up made my buying experience so…

Own Up made my buying experience so much easier. They were patient and helpful and found me a great lender. I got quotes from two local lenders and they couldn't come close to the rates I received through Own Up. Definitely recommend.

July 2, 2024
Rated 5 out of 5 stars

Two Thumbs Up!

I recently used OwnUp to secure a mortgage loan, and I couldn't be happier with the experience. From start to finish, they were incredibly helpful in guiding me through the entire process. The team at OwnUp was always there to provide clear and detailed explanations.

Not only did they help me secure a fantastic mortgage rate, but they also introduced me to a great agent and attorney who made the process even smoother. Their professionalism and dedication to customer service truly set them apart. I recommend OwnUp to anyone looking to buy a home. They made a potentially stressful process feel manageable.

July 1, 2024
Rated 5 out of 5 stars

Best pricing, first try

Before going to Own Up, I received quotes from two different lenders. Own Up beat these quotes by a large margin on both rate and closing costs. Upon bringing this to another lender, they said they could match those terms, which made me more eager to stick with Own Up where they gave me the absolute best terms right away, not after seeing the competition.

June 26, 2024
Rated 5 out of 5 stars

I could not recommend Own Up more…

I could not recommend Own Up more highly. We felt so lucky to have Olivia in our corner - she was so helpful, knowledgeable, and down to earth! This was our first home buying and mortgage experience, and I can't imagine getting through it without Olivia and Own Up's help.

June 24, 2024
Rated 5 out of 5 stars

It was an absolute pleasure!

I had a great experience working with Charles Pierce from the Own Up team. Charles was with me throughout the entire process from initial contact to closing. He went above and beyond answering all my questions, running different lending scenarios and comparing quotes. I am very pleased with the service and I will surely be a repeat customer!

October 30, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend them

We used Own Up to get a mortgage and highly recommend them. Ryan, our advisor, worked with us every step of the way and helped us land a great rate. In the end, our rate was way better than anything else offered by other lenders.

June 18, 2024
Rated 5 out of 5 stars

I have a Home

I stumbled on Own up by accident. Usually, I’m really hesitant to put my name and stuff in a website I don’t really know anything about. This day I took a gamble. Everyone I spoke to was genuinely there to assist with my application to refinance my house. The whole process was easy and quick. I am still in shock with the interest rate they were able to find me. I am so thankful for Own up.

July 1, 2023
Unprompted review
Rated 5 out of 5 stars

fast easy and responsive

fast easy and responsive. ownup was responsive with all the queries I have and they got the best rate in the market and made introductions which made our real estate transaction smooth.

June 10, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look