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Review summary

Created with AI, based on recent reviews

Evaluating 203 reviews, most reviewers were somewhat happy with their experience overall. Many customers report significant issues with the service, including a complete lack of tutor support, unanswered emails, and phone calls, making it impossible to get assistance. People also express frustration over assignments not being marked and delays in receiving certificates, with some waiting months. Many individuals were left with unfinished courses after the company went into administration, often without direct communication. However, some customers also noted positive experiences with specific tutors, praising their professionalism, patience, and helpfulness in explaining coursework and providing guidance. These positive interactions often occurred before the reported administrative issues began.

What people talk about most

Staff

Reviewers mention ambiguous feedback about staff, with many expressing significant dissatisfaction regarding... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting no response to emails,... See more

Payment

People report significant dissatisfaction with payment processes, with many customers expressing concerns... See more

Service

Customers had negative experiences with service, expressing significant disappointment and frustration. Many... See more

Response time

Clients share negative opinions on response time, with many reporting a significant lack of communication... See more

Reviews shaping this summary

Rated 3 out of 5 stars

overall the learning itself is fine, however there are no tutors left whatsoever ! up until early september everything was fine, assignments being graded quickly and tutors answering emails almost imm... See more

Rated 3 out of 5 stars

I have just received at email that Oxbridge have ceased trading. Do not pay for any new course material. They are in administration. If you do have course material, you will be able to use it until Ju... See more

Rated 3 out of 5 stars

Overall my course was good. I took my level 2 gym instructor course with oxbridge and found it to be good. However. I completed the course in June and it is now October and I am yet to receive the cer... See more

Rated 2 out of 5 stars

My daughter has signed up and started her assignments but so far we are very disappointed. It is impossible to get through on the telephone when you need support, On hold each time for over 30 minut... See more


Company details

  1. Educational Institution
  2. Career and Education Provider
  3. College
  4. Private College

About Oxbridge

Written by the company

Real college courses, designed around you.

Award-winning online learning at the touch of a button.

We believe that no one should face barriers to learning. That means that no matter your age or circumstance, we’ll give you the tools and encouragement that you need to achieve real-world, job-ready qualifications.

At Oxbridge, the online college, there are no term times, no strict schedules, and no headaches – just ultra-personalised, award-winning online learning and unlimited tutor support. Our accredited online courses run all year round, and so you can start learning today.

Considering signing up to an Oxbridge course?

Download our prospectus to find out more about us, the range of GCSEs, A-levels, and Diplomas we offer and the awarding bodies they are accredited by.

Prospectus

Helping you take the next step in your studies, career progression or personal development, distance learning enriches you with the knowledge, skills, and confidence to reach your goals.

Our online learning courses are designed to allow you to study in your own time and from the comfort of home, or where you work best. You can even learn on the go, as long as you have access to a phone, tablet, and the Internet.

Oxbridge’s wide range of distance learning courses can help you achieve your aspirations, however ambitious they are. Our Access to Higher Education Diploma, for instance, can help you prepare for university if you don't have the traditional qualifications institutions required.

If you’re just starting on your learning journey, we can help you find the GCSE, A-levels, and functional skills qualifications that can take you into employment or onto higher education.

A-Level Courses

GCSE Courses

Access to HE

Counselling Courses

Childcare Courses

Functional Skills Courses

Teaching Assistant Courses

Health & Social Care Courses


Contact info

3.1

Average

TrustScore 3 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 1% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Level 3 Understanding mental health

Completed course in September 2024. Still no certificate. Oxbridge state they can’t get a date with the NCFE for quality assurance to double mark the work because it’s a “new course”. We are now approaching June 2025 and still none the wiser. Totally unacceptable!

October 1, 2024
Unprompted review
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Reply from Oxbridge

We're pleased to confirm that our Head of Student Support has now been in direct contact with you to resolve this matter urgently. We are working closely with NCFE to finalise the quality assurance process for this new course and ensure your certificate is issued as quickly as possible.
Thank you for your continued patience and understanding as we work to rectify this.

Rated 5 out of 5 stars

Patrick McAnea's Outstanding Support

I have been absolutely blown away by the support Patrick has given my son as he prepared for his English language and literature GCSEs. As well as being super reactive and prompt in his responses, Patrick has given ongoing exceptional feedback about my son's work which has enabled him to rapidly and radically improve his work and therefore his chances of getting as high a grade as possible.
Honestly I don't think I can even write a rating that will do Patrick justice here because the support he gave was beyond what we could ever have hoped for let alone have imagined. He identified Elouan's weaknesses and gave very practical suggestions to turn these into strengths. Patrick's enthusiasm about helping his students stood out for us and remained unwavering over the months he has worked with my son. Our initial video call meeting was pivotal in that Patrick helped quashed my son's anxieties over corresponding with him by making him feel very at ease. Working with him has been an absolute pleasure aside the fact he was a real Godsend. Patrick told us on day one he was committed to making a difference for young people unable for whatever reason to access mainstream education. I can confirm he is doing just that. What jumped out from all the communications with him was that he actually cared on a human level (so rare in so many interactions these days and yet so important for children who are not in school) as well as on an academic level. He is the Oxbridgehomelearning hub's number one asset as far as we are concerned. Thank you Patrick.

May 18, 2025
Unprompted review
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Reply from Oxbridge

Our Heartfelt Thanks for Your Wonderful Review!
We are absolutely chuffed and genuinely moved by your incredibly kind words about Patrick's support for your son's English GCSEs. This review is, without a doubt, one of the most powerful and authentic accounts of the impact our tutors have, and it truly speaks to the very essence of what we strive to achieve every single day.

It's clear from your feedback that Patrick embodies everything we champion in our tutors and the unparalleled support we promise. You've highlighted how he went "beyond what we could ever have hoped for let alone have imagined," which is precisely the standard of dedication and personalised care we aim for with everyone. His ability to provide "ongoing exceptional feedback" that led to "rapid and radical improvement" showcases the profound academic impact our tutors deliver.

What truly resonates with us, and what makes this review so special, is your emphasis on Patrick's humanity and genuine care. In a world where interactions can often feel transactional, your observation that Patrick "actually cared on a human level...as well as on an academic level" perfectly articulates the invaluable connection our tutors forge with their students. This goes hand-in-hand with our commitment to making a tangible difference for young people outside of mainstream education, and we're so proud that Patrick is "doing just that." His unwavering enthusiasm and ability to quash anxieties and make your son feel "very at ease" during that pivotal initial video call are hallmarks of a truly exceptional educator who understands the importance of building confidence alongside knowledge.

You've truly articulated what makes our tutor support unlimited – it's not just about access; it's about the depth of engagement, the personalised insights, and the unwavering commitment to each student's success and well-being. We firmly believe that while our materials are meticulously crafted , it's the dedicated, compassionate, and expert guidance from tutors like Patrick that truly unlocks a student's potential and transforms their learning journey, but it is also the motivation, engagement and desire of the student - so well done for actively participating.

Thank you for sharing such an honest, real, and truly wonderful experience. Your review is a powerful testament to the opportunities available to all our students and a brilliant showcase for prospective learners. We are incredibly fortunate to have tutors like Patrick as part of the Oxbridge team; he is indeed an asset.

Thank you again for trusting us with your son's education and for so vividly sharing the extraordinary impact of Patrick's work.

Rated 4 out of 5 stars

A-level computer science is a…

A-level computer science is a challenging course and can be hard to understand. However, the recourses provided were very well laid out, making most of the course much easier to comprehend. When requested, tutor help was received quickly with useful advice and many extra beneficial resources if needed. Bottom line, the oxbridge course will help you achieve a good grade in A-level computer science.

May 24, 2025
Unprompted review
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Reply from Oxbridge

That's fantastic feedback! It's great to hear that our Oxbridge course resources and tutor support helped make a challenging A-level Computer Science course more accessible and understandable. We're especially pleased that our computational thinking approach resonated with you, empowering you to achieve a good grade. We wish you all the best in your future academic endeavours!

Rated 5 out of 5 stars

Daryl Creek- Personal Tutor

My personal tutor, Daryl Creek has been absolutely amazing. Daryl chased all of my needs extremely quickly and always treated my matters urgently, as well as them always being fully resolved.
To put it into perspective, I am a gap year student taking A Level Sociology in one year. Things really have been quickly paced, but Daryl has always treated my needs like a priority! I will never forget the work he has put in for me.

May 22, 2025
Unprompted review
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Reply from Oxbridge

What a truly fantastic review! We are absolutely thrilled to hear about your exceptional experience with Daryl.

Daryl embodies the very essence of what makes our tutors so special. They are, quite simply, our Oxbridge difference. Our tutors aren't just educators; they are dedicated mentors who consistently go above and beyond, providing the unparalleled support and urgent attention you highlighted. It's precisely this calibre of personalised guidance and their unwavering commitment to our students' success that enables us to produce such successful and highly qualified students.

Your experience as a gap year student tackling A Level Sociology in a single year perfectly illustrates the intense pace and dedication required, and Daryl's ability to not only keep up but to treat your needs as a priority speaks volumes. We know the profound impact our tutors have, and it's reviews like yours that reinforce our belief in their extraordinary abilities.

Thank you for sharing your journey with Daryl; it's a testament to the hard work and passion our entire team pours into every student's learning experience.

Rated 5 out of 5 stars

Really helpful with my daughter who has…

Really helpful with my daughter who has an EHCP she had excelled since working from home

January 17, 2025
Unprompted review
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Reply from Oxbridge

What wonderful news! We're absolutely delighted to hear your daughter has excelled since working with us from home, especially given her EHCP.

This truly highlights our belief that everyone deserves the opportunity to access a quality education, and that education is indeed the answer to so many challenges. We are immensely proud to be a real alternative to mainstream or traditional school and college. Our success stems from our team of highly qualified and experienced tutors who are not only experts in their fields but are deeply invested in your child's progress. For them, your daughter's success is a direct reflection of their dedication and expertise, and they genuinely want every student to thrive.

Thank you for trusting us with your daughter's education; it's incredibly rewarding to see her flourish.

Rated 1 out of 5 stars

Totally Unsuitable Course & Misleading Marketing

It lacks the structure, support, and interaction I
expected from a paid learning program.

May 21, 2025
Unprompted review
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Reply from Oxbridge

We're certainly disappointed to read your review and learn that this is your current view of the courses you are enrolled on to.

Upon reviewing your account, we've noticed that you haven't logged into the learning portal frequently, communicated with us or submitted any work or questions since your enrollment in November of last year.
The only communication we've received from you was your request for an extension (3 days ago) which we advised you was likely unnecessary given the two-year duration.

It's difficult to form an opinion on the structure, support, and interaction of the program without actively engaging with the provided materials and resources on the portal. We're confident that if you were to log in and begin the course, you would find the structure, support, and interaction you're looking for and ultimately benefit from your enrolment..

Rated 5 out of 5 stars

Special thanks to James for quickly…

Special thanks to James for quickly being able to answer any queries I had

May 19, 2025
Unprompted review
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Reply from Oxbridge

Thank you so much for your 5-star review! We're really glad to hear James was able to help you so promptly. We're always here to support you – your success is our priority.

Please don’t ever hesitate to reach out with any questions, big or small. We genuinely want the best for our students, and we’ll always do our very best to assist in any way we can.

Thanks again for your kind words and for choosing Oxbridge.

Rated 5 out of 5 stars

Kelly was very helpful and answered…

Kelly was very helpful and answered many questions I had thoroughly and patiently. I am very grateful for her help.

May 18, 2025
Unprompted review
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Reply from Oxbridge

We're so glad Kelly was able to assist you so patiently, even on a Sunday. We believe that providing the very best support and information to our students and potential students is paramount, and that extends to both their educational journey and their overall well-being. Knowing that Kelly made a positive difference for you truly reinforces our commitment to this ethos. Thank you for sharing your experience!

Rated 5 out of 5 stars

Talking to a real person on the chat…

Talking to a real person on the chat link and being able to ask any questions.

May 15, 2025
Unprompted review
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Reply from Oxbridge

Thank you so much for taking the time to share your experience.

We're so glad you appreciated being able to connect with a real person through our chat. As a tech-based college, we're passionate about leveraging innovative tools to enhance learning, but we firmly believe in keeping that crucial human touch. Knowing that you felt supported and had your questions answered directly means the world to us. We're always here for you, ready to assist whenever you need us!

Rated 5 out of 5 stars

Great experience

I had a quick and precise answer to all my questions.
It's a precious and cheerful help.
Perfect!

May 13, 2025
Unprompted review
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Reply from Oxbridge

That's fantastic to hear! We're so pleased that you received quick and precise answers to all your questions. Knowing that our support was a precious and cheerful help truly brightens our day. Perfect feedback like yours motivates us to keep doing what we do! Thank you so much for your kind words.

Rated 5 out of 5 stars

Fantastic support

Fantastic support, James was very helpful, and knowledgeable, and made the whole process of enrolling so much easier.

May 13, 2025
Unprompted review
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Reply from Oxbridge

That's wonderful to hear! We're so glad James provided such fantastic support and made your enrollment process easier. Being student-centric is at the heart of everything we do, and knowing we were there for you when you needed us is exactly what we strive for. Your success is truly our success, and we're thrilled to have you with us!

Rated 5 out of 5 stars

Teresa has been a wonderful tutor…

Teresa has been a wonderful tutor during my course for HLTA level 4. She has motivated me and supported me in every possible way to get my course completed. I truly thank her from bottom of my heart for all she has done to guide me to achieve this. Thank you again Teresa and I wish I could see her in person to show my gratitude for her support. Love Aloka xx

May 13, 2025
Unprompted review
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Reply from Oxbridge

This is the "Oxbridge difference" we strive for – fostering not just knowledge, but genuine support and encouragement that empowers our students to achieve their goals.

Aloka, your heartfelt appreciation is the greatest reward, and it highlights the dedication and care our tutors pour into nurturing each student's journey. While a face-to-face thank you might not be possible, please know that your words resonate deeply and showcase the powerful impact of Teresa's guidance. We are so proud to have both Teresa as a tutor and you, Aloka, as one of our exceptional students who embodies the spirit of perseverance and gratitude. Thank you for sharing your inspiring experience!

Rated 4 out of 5 stars

Long wait for certificate

I took a level 3 Criminolgy course and the course itself was very good and the tutorial reviews were quick and helpful. However, one minus was that although I successfully completed the course early this year I am still waiting for the certificate.i know that the course is adjudicated by a third party, but I still find the wait to be inordinately long. BTW still not received at time of writing 15/05/25.

A quick update since i wrote this piece Oxbridge responded and got the certificate out to me. So, overall i am happy with Oxbridge's perfornance and would defintely use them again.

January 1, 2025
Unprompted review
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Reply from Oxbridge

Thank you for your feedback on the Level 3 Criminology course. We're so pleased to hear you found the course itself to be very good and the tutorial reviews quick and helpful.

We understand your concern regarding the certificate and sincerely apologise for the delay. We appreciate your patience while we await the final adjudication from the third-party awarding body.

Just to let you know, your physical certificate is on its way to you. Additionally, an e-certificate has been sent to your registered email address. Please do check your inbox, and also your spam or junk folder, just in case it landed there.

We are working closely with the awarding body to ensure all certificates are issued as swiftly as possible and appreciate your understanding. If you haven't received your e-certificate, please don't hesitate to reach out to our support team, and we'll be happy to look into it for you.

Rated 5 out of 5 stars

Easy to use

Easy to use. A good selection of courses. Excellent service

May 12, 2025
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Reply from Oxbridge

Welcome to Oxbridge!
We are delighted to read that you found our platform easy to use and appreciated the selection of courses. Providing excellent service is a top priority for us because, at the end of the day, we're here for our students. We want to make it as easy as possible for you to get the qualifications you need to succeed.

Rated 5 out of 5 stars

Louis Smith in Student Support is…

Louis Smith in Student Support is always really helpful and responsive.

May 8, 2025
Unprompted review
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Reply from Oxbridge

We're so pleased to hear that Louis Smith in Student Support has been so helpful and responsive! It's wonderful to know that his dedication is making a positive impact on our students' experience. We'll be sure to pass on your kind words to Louis – it's always encouraging to hear when our team is providing excellent support.

Rated 5 out of 5 stars

L3 Early Years Practitioner

Teresa, Faye, Allison, Candice and all others who have provided me with feedback. You have all been extremely wonderful in helping me finalise my coursework! I spent longer than most people would to achieve their L3 as I was very nervous about being a neurodivergent taking online schooling. After I finally was brave to admit and accept that I needed help, they went above and beyond to support me in getting to the final line. Quick to respond, offered great tailored support and really helped me stay at ease. It’s not always easy being a teacher 52 weeks and in education at the same time. I’m very thankful for the help they all gave!

Thank you 🙏

May 7, 2025
Unprompted review
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Reply from Oxbridge

Thank you so much for taking the time to share your experience and for naming Teresa, Faye, Allison, Candice, and the rest of the team who supported you. We are so incredibly proud to hear about your journey and how they went above and beyond to provide the tailored support you needed to achieve your Level 3 qualification.

It means the world to us that you felt comfortable enough to reach out for support, and we're genuinely touched by your appreciation for their quick responses and the way they helped you feel at ease, especially navigating online learning as a neurodivergent student. We understand the dedication it takes to be a teacher and pursue further education simultaneously, and we're so glad our team could help make that journey a little smoother. Your success is our success, and this feedback is incredibly rewarding for everyone involved. Thank you again

Rated 5 out of 5 stars

Excellent Student Support

When I reached out to the student support team to request an extension for my courses, each chain of correspondence with them was fast, detailed, polite, professional, and most helpful. They were understanding, and more than happy to assist.

They were patient to answer each question I had thoroughly, and were keen to ensure I felt comfortable with my experience with my course so far. It is very reassuring knowing that my A-Level course provider has a friendly and welcoming student support base for younger students like me to approach them with any questions, without judgement, at any time, and a group who appreciate that student life can be tricky, especially with balancing finances and time.

Glad to say with their team I feel supported and encouraged to ask any questions I have, and that assistance is delivered to a very high standard and level.

May 7, 2025
Unprompted review
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Reply from Oxbridge

This is wonderful feedback – thank you so much for sharing your positive experience with our student support team! We truly care about each and every one of our students, and it's so encouraging to hear that you felt our fast, detailed, polite, and professional support. We always do all we can to help where we can, and we're so glad that our team was understanding and more than happy to assist you with your extension request.

It's particularly reassuring to know that you, as a younger student, feel comfortable approaching us with any questions without judgment. We understand that balancing studies, finances, and time can be tricky, and we're committed to providing a friendly and welcoming environment where you feel supported and encouraged every step of the way. We're delighted that you feel our assistance is delivered to such a high standard. Thank you again - we are delighted to have you study with Oxbridge.

Rated 5 out of 5 stars

I was really close to giving up

I was really close to giving up. I’d lost motivation and just wasn’t sure if I could keep going. But after a chat with Stacey at Oxbridge, everything changed. She listened, gave me great advice, and helped me remember why I started this course in the first place.

What really impressed me was how much she knew about my course specifically—it wasn’t just generic advice, it actually made sense for what I was studying. I left the conversation feeling motivated and ready to keep going, which was exactly what I needed at that moment.

To be fair, my tutor has been great too—his feedback is really helpful, and I do feel like I’m making good progress. I know Oxbridge isn’t there to push me to study, but sometimes you just need that little boost, and Stacey gave me exactly that.

Maybe it was luck, or maybe it was just the right time, but either way, I’m really grateful I got through to her.

May 6, 2025
Unprompted review
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Reply from Oxbridge

It's fantastic to hear that Stacey's knowledge of your specific course was so helpful and that her advice reignited your motivation. We take pride in ensuring our team can offer tailored support that truly resonates with each student's individual journey.

We're also delighted that you're finding your tutor's feedback valuable and that you feel you're making good progress. It sounds like you have a great support system in place.

Thank you so much for sharing your experience. It's incredibly rewarding to know we made a positive difference during a challenging time. Please don't hesitate to reach out anytime you need a little boost – we're always here for you, your success is our success.

Rated 1 out of 5 stars

Disastrous exam registrations

I am a student learning A level Maths, Further Maths, and Physics with Oxbridge, coming to the end of my second year with the company.

After a good start, with an easy and smooth enrolment process with Habib Yousaf, there have been several major issues with my experience with Oxbridge.

With my Further Maths and Physics A level exams starting in two weeks time, I have realised that I have been registered for the incorrect Further Maths exam tier, meaning - at the moment - I am registered to sit an additional optional paper whose content I have not covered. This has happened after I clearly outlined my unit selections on my exam registration form and reiterated them when I was asked to confirm my choices. Now, with very little time left to solve the issue, I am receiving minimal communication. Hopefully this problem can be solved. If not, it will severely jeopardise my chances of getting the grade I want in further maths, not to mention the amount of time I have had to take out from studying in the last week to try and solve a mistake made by Oxbridge.

Last year's exam registration was equally disastrous. I sat Maths in my first year where my supposed "exams officer" stopped answering my emails for several months (and then all together) and did not provide me with the exam registration forms which I had to chase Oxbridge for up until the day of the exam registration deadline. When I was eventually registered, the majority of my personal details were incorrect, which was reflected in my A level certificate, which I had to have amended.

I would strongly suggest using another company should you want to learn ANY course independently.

May 2, 2025
Unprompted review
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Reply from Oxbridge

It appears there was an error on the part of the exam centre with the code, and unfortunately, a few other students experienced the same issue, causing understandable panic.
We have already contacted the exam centre, and they are actively working to rectify this error. Please accept our sincere apologies for this situation on their behalf; this type of error is unacceptable and should not have occurred. We hope this clarifies the situation.

Rated 2 out of 5 stars

Not very impressed to be honest

Not very impressed to be honest. Better to find material online and book just the exam elsewhere - you still pay extra for the exam anyway so total cost is much higher. And the assistance is poor. I wouldn’t recommend. Spend 700£ and have nothing. Still have to pay extra for exams.

May 1, 2025
Unprompted review
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Reply from Oxbridge

Hi Andra, I cant find your name on our systems or the reference "Andy Pandy" so i shall respond generically to the points made.

As an organisation we want to emphasise that relying solely on materials found online can be risky, especially when preparing for exams. You can't always guarantee the accuracy, relevance, subject-specificity, or up-to-date nature of such resources. Our course materials are carefully curated and regularly updated to align with the exam syllabus, ensuring you have the most reliable information.

Regarding the exam booking, we offer the convenience of booking through us, but we also provide the flexibility to book independently. Both options have their advantages, and we believe in empowering our students to choose what best suits their individual circumstances.

We also want to clarify our approach to tutor support. Our unlimited tutor support is designed to be responsive and effective for flexible learning. We encourage students to actively engage with the course and reach out to their tutors when they need assistance. Our tutors are dedicated to providing support, and this model has proven successful for thousands of our students each year. We find that proactive engagement from the student ensures they receive the timely and specific help they need.

We are sorry to hear that your experience did not meet your expectations. We continually strive to provide valuable and effective learning solutions for our students

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