Cody O'Connor in Customer Service was such a kindly mannered woman. She could not be more helpful. Such patience. She was exemplary in her communications with me. Thank you so much Cody for all your... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Oxendales are alway super fast at sorting out any problems you have. I hadn’t got a refund for a returned item. It wasnt returned because of the Nightline collapse but they sorted it for me and gave m... See more
Company replied
Outstanding Customer Service Team. I had an issue applying a voucher to an order. I contacted customer service to help. I was advised to place the order, and I would be refunded the amount for the vou... See more
Company replied
Great customer service, always a great shopping experience. I dealt with Rachel McAuley over the chat for something I needed changed on my account. Rachel got it done very quickly for me, thanks so... See more
Company replied
Company details
- Clothing Store
- Department Store
- Garden Furniture Shop
- Home Goods Store
- Men's Clothing Store
- Women's Clothing Store
Written by the company
You can find us at www.oxendales.ie Ireland's longest established home shopping company, just for you in sizes 8-32. Fashionable women's clothing and everything you need for your Home and Garden. Order online - delivery in Ireland
Contact info
2.2 Woodford Business Park, Santry, Dublin 17, D17 W995, Dublin, Ireland
- 01 8300 600
- CustomerService@Oxendales.ie
- oxendales.ie
4.5
Excellent
935 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick replies
Quick replies, informative, query sorted in a few minutes - thanks to Ella at Oxendales chat support!
February 6, 2025
Unprompted review
Reply from Oxendales
Hi Jemma,
Thank you for your 5star review.
I am delighted to hear you are happy with our customer service.
I have passed your lovely comments onto Ella and her Manager.
We look forward to hearing from you soon.
Best regards,
Jade~Oxendales Team 😀
I love Oxendales always find something…
I love Oxendales always find something to wear here as well as things in the homewares for the house great code offers and sales highly recommend.
January 30, 2025
Unprompted review
Reply from Oxendales
Hi Mark,
Thank you for your 5star review.
I am delighted to hear you are happy with our products and services.
We look forward to all your future orders and hearing from you again soon.
Best regards,
Jade~Oxendales team 😊
Great Customer Service
Spoke with Ella on Customer Service chat today and she was so helpful, kind and dealt with my issue promptly and efficient.
February 4, 2025
Unprompted review
Reply from Oxendales
Hi Karen,
Thank you for your lovely feedback and 5 star review. ✨
I have passed the feedback onto Ella & her manger today.
We are happy to hear your happy with our products and services, we look forward to dealing with you in the future.
Regards
Katelynn - Oxendales Team ❤️
Do not use this company you will not receive your goods.
Bought a pair of shoes and was emailed to say they were delivered. I was at home all day and no call no doorbell no knock. The shoes were not delivered. I tried contacting the courier and got no response. I contacted Oxendales directly and was told they would look into it and then was ignored. Scam website. They charged for the shoes did not receive them and then refused to engage with me.
December 18, 2024
Unprompted review
Reply from Oxendales
Hi Anastasia,
We're sorry to hear of your recent experience with Oxendales. We would like to look into this for you.
Please can you email us at customerservice@oxendales.ie with your customer account number, name, full address, Trust Pilot ID and the details of the query in the email.
Please include the words Trustpilot in the subject line to help us identify your email in a timely manner.
Kind regards
Katelynn - Oxendales Team
very disappointed had always had great…
very disappointed had always had great service but stsff has changed and dont give a damm how customers service should be, missing order never received it and still not sorted out, its gone this far that im waiting for my bill to close account. never again.
November 30, 2024
Unprompted review
Reply from Oxendales
Hi Sabrina,
We're sorry to hear of your recent experience with Oxendales. We would like to look into this for you.
Please can you email us at customerservice@oxendales.ie with your customer account number, name, full address, Trust Pilot ID and the details of the query in the email.
Please include the words Trustpilot in the subject line to help us identify your email in a timely manner.
Kind regards
Katelynn - Oxendales Team
Amazing Boots 👢
Amazing service, swift delivery, love the style, colour and fit of my boots. Material not perfect, but for the sale price I'm very happy
January 24, 2025
Unprompted review
Reply from Oxendales
Hi June,
Thank you for your lovely feedback and 5 star review. ✨
We are happy to hear your happy with our products and services, we look forward to dealing with you in the future.
Regards
Katelynn - Oxendales Team ❤️
Nice denim joggers
Easy search of products online, quality product received and delivery service was good too.
January 20, 2025
Unprompted review
Reply from Oxendales
Hi Ray,
Thank you for your kind review!
I am delighted to hear your happy with our products and delivery service.
We look forward to all your future orders.
Best regards,
Katelynn ~Oxendales team 😀
Reply from Oxendales
Hi Hill,
Thank you for your 5star review!
I am delighted to hear your happy with our customer service.
We look forward to all your future orders.
I hope you have a nice evening!
Best regards,
Jade~Oxendales team 😀
Return
Had issue with return Estrella was so helpful had my issue resolved so quickly. Great customer service
January 22, 2025
Unprompted review
Reply from Oxendales
Hi Mags,
Thank you for your 5star review!
I am delighted to hear you are happy with our customer service.
I have passed your lovely comments on to Estrella and her manager.
We look forward to hearing from you again soon.
Have a nice day!
Best regards,
Jade~Oxendales team 😀
Great value bedroom furniture
Great value, stylish piece of bedroom furniture delivered super quick. It had excellent assembly instructions.
January 10, 2025
Unprompted review
Reply from Oxendales
Hi Grant,
Thank you for your 5 star review. ✨
We are delighted to hear you are happy with your bedroom furniture. 😍
We look forward to your future orders and hearing from you again soon.
Best Regards
Katelynn - Oxendales Team 😊
Great selection of wide fit shoes
Ordered a new pair of wide fit peep toe shoes for a wedding arrived within 2 days wedding not till April 🤣
January 14, 2025
Unprompted review
Reply from Oxendales
Hi Karen,
Thank you for your 5 star review. ✨
We are delighted your shoes have arrived and you are happy with them. 👠
We hope you enjoy the wedding and we look forward to future orders and hearing from you again soon.
Best Regards
Katelynn - Oxendales Team 😊
Fantastic Customer Service
Very quick to help assist me with my delivery that had been labeled as 'damaged'. Absolutely zero issues and straight to the point!
January 16, 2025
Unprompted review
Reply from Oxendales
Hi Dale,
Thank you for your 5star review!
I am delighted to hear your happy with our customer service.
We look forward to all your future orders.
Wishing you a happy New Year 💫
Best regards,
Jade~Oxendales team 😀
Still haven't received parcel
Still haven't received parcel. Order number 8825444 placed on the 23rd December 2024. Says its been delivered on the 10th January 2025 but I don't have the parcel with me. Spoke to customer service. Agent i spoke to this morning 15/01/25 says delivery driver delivered them and dropped them off by the bins but parcel not there and definitely not next door as I asked them. Says she's investigating the case further with fastway and will give me a ring. Spent all day today without receiving a phone call from your agent. All items are 167euro and I am hoping I do not have to pay the 16ueuro as I do not have items with me. Not going to pay for something I do not have and not using! Not pleased at all. Overall bad experience!!! 👎👎👎👎
January 10, 2025
Unprompted review
Reply from Oxendales
Hi Sets,
Thank you for your feedback.
I can see you have since located your parcel and your query has been resolved with our customer service department.
Apologies for any inconvenience caused and if you need any further assistance, please do not hesitate to get in touch and we will be happy to help.
Best regards,
Jade~Oxendales team
Not bad order
I not first time ordered from this page and find the clothes is good quality enough is just this time I found that jeans in size wich I mostly wear is little tight for me but I still can wear it it's trustable page and can recommend it
January 13, 2025
Unprompted review
Reply from Oxendales
Hi Natalija,
Thank you for your 5 star review.
I am delighted to hear you are happy with our products.
I am sorry to hear your jeans are a bit small, you can email customerservice@oxendales.ie and one of our agents would be happy to advise you of our return policy.
We look forward to hearing from you soon.
Happy new year 💫
Best regards,
Jade~Oxendales team 😀
Reply from Oxendales
Hi Gail,
Thank you for your 5star review!
I am delighted to hear you have a good experience with Oxendales.
We look forward to your future orders and hearing from you again soon.
Wishing you a Happy new year 💫
Best regards,
Jade~Oxendales Team 😀
All round excellent service
January 6, 2025
Unprompted review
Reply from Oxendales
Hi Michael,
Thank you for your 5star review!
I am delighted to see your happy with our services.
We look forward to hearing from you again soon.
Happy new year💫
Best regards,
Jade~Oxendales team :)
Overall great experience staff are…
Overall great experience staff are great ! Very friendly and sort my issues within minutes a
January 1, 2025
Unprompted review
Reply from Oxendales
Hi Siobhan,
Thank you for your lovely feedback and 5 star review.
We love hearing from you and look forward to your future orders.
Wishing you A Happy New Year ✨
Best regards,
Katelynn~Oxendales team 😀
Overall great choices in all clothing
Overall great choices in all clothing, home products etc. Would like however to see a better selection of footwear for those who require a wider fitting I.e. Eeeee
January 7, 2025
Unprompted review
Reply from Oxendales
Hi Eileen,
Thank you for your lovely feedback and 5 star review.
We love hearing from you and look forward to your future orders.
Wishing you A Happy New Year ✨
Best regards,
Katelynn~Oxendales team 😀
Great choices
Great choices, fast delivery. Clothes as showen on website. Happy with their service.
January 6, 2025
Unprompted review
Reply from Oxendales
Hi,
Thank you for your 5star review.
I am delighted to hear your happy with our products and services.
We look forward to your future orders.
Happy new year 💫
Best regards,
Jade~Oxendales team :)
Refund
Very quick job, everything was sorted in few seconds,Best service ever. Thank you
January 6, 2025
Unprompted review
Reply from Oxendales
Hi Vilma,
Thank you for your lovely feedback.
We love hearing from you and look forward to your future orders.
Wishing you A Happy New Year ✨
Best regards,
Katelynn~Oxendales team 😀
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