Oxnorth Reviews 126

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Brill heater, fairly straightforward to put together, quick delivery from Oxnorth. Delighted with the product. Pretty good really 👌☺️

Rated 5 out of 5 stars

Top class professional service! OK so I invest and make a purchase in a commercial spec 3m x 4.5m pop up delivered and I spot a problem. Damaged cardboard that raised alarm bells and true enough a... See more

Company replied

Rated 5 out of 5 stars

We placed an order for numerous joint protectors to be used on a wide variety of gazebos we rent out. Since installing the protectors, we have not experienced a single blemish on our gazebo canopie... See more

Rated 5 out of 5 stars

Called Oxnorth to enquire about a gazebo shelter because I’d seen one of there’s at an event and was impressed with the quality and build , the guys are extremely helpful with advice regarding there... See more

Company details

  1. Outdoor Furniture Store
  2. Gazebo Builder

Written by the company

Oxnorth sells gazebos, marquees, shelters and more to the UK and Ireland. Custom canopy printing options available. Wooden trestle tables and plastic foldable chairs, as well as flame tower heaters and more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

126 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

4.5x3m gazebo

Very good product Great fast delivery

August 7, 2022
Oxnorth logo

Reply from Oxnorth

Thank you for taking the time to review us, and thanks for choosing Oxnorth for your gazebo!

Rated 5 out of 5 stars

Brilliant

Ordered the aluminum top 3m concertina table. Fantastic service from start to finish. I called early in the morning and they missed my call, I was going to call back later but to my amazement they called me back out of the blue five minutes later to assist me.
Prompt dispatch, quick delivery and a great product. Much better than all their competitors and I've used most of them.

July 30, 2022
Oxnorth logo

Reply from Oxnorth

Hi Scott, thanks for the review :)

Rated 5 out of 5 stars

Aluminium table

Bought the aluminium table first impressions it's great quality and delivery was very prompt

July 20, 2022
Oxnorth logo

Reply from Oxnorth

Thank you for taking the time to review us. We hope you get a lifetime of use out of your table!

Rated 5 out of 5 stars

Top class professional service

Top class professional service!

OK so I invest and make a purchase in a commercial spec 3m x 4.5m pop up delivered and I spot a problem. Damaged cardboard that raised alarm bells and true enough a large ding in one of the aluminium legs that prevented correct assembly and pin fitment. Reasonable thing to do phone Oxnorth and discuss. Polite & courteous and I'm sent a phone number to send on photos. Problem confirmed and discussed with technical department and I have corrective actions in place within an hour of initial contact. Well pleased with this level of service, in fact I am delighted. No hold up with my festival plans. I can work away based off advice given while a replacement leg is readied and sent on. Top marks Oxnorth. I'm delighted to write this review and send on. Thank you very much Steven & Ronan for sorting this issue out. Quality product, quality customer care.

July 15, 2022
Oxnorth logo

Reply from Oxnorth

Thank you very much for this great feedback! We're delighted we could help you out when you needed us to.

Rated 5 out of 5 stars

Superb Quality

Superb Quality, Excellent Service and fast no hassle delivery. Will definitely be back.

July 4, 2022
Oxnorth logo

Reply from Oxnorth

Thanks for taking the time to leave us a positive review, James! We hope you enjoy your products for years to come.

Rated 5 out of 5 stars

The heater is perfect

The heater is perfect, easy enough to assemble. Throws out a lot of heat. I love it

June 17, 2022
Oxnorth logo

Reply from Oxnorth

Thank you Anne, we're pleased that you like your heater!

Rated 5 out of 5 stars

Highly recommend

Exceptional quality Gazebo, easy to assemble. Fast delivery. I would highly recommend this company.

June 5, 2022
Oxnorth logo

Reply from Oxnorth

Thank you for the review, and we hope you enjoy your gazebo for years to come.

Rated 5 out of 5 stars

All good

All good . No problems, delivery on time

June 2, 2022
Oxnorth logo

Reply from Oxnorth

Thanks for taking the time to review us Helen!

Rated 4 out of 5 stars

Quality appears good

Quality appears good . Gazebo arrived following week. But the heater arrived separately x2 weeks later.
Better honest communication explaining the delay in receiving the heater was due to the shop not posting it would have saved a lot of worry.
However, as a whole, I am happy.

May 30, 2022
Oxnorth logo

Reply from Oxnorth

Thank you Sharon, we're pleased everything worked out, and we hope you enjoy endless use of your heater and gazebo.

Rated 5 out of 5 stars

Helpful company

Has some missing components and Steven was so helpful on sorting it out straight away it's the best thing I've bought so far l.

May 26, 2022
Oxnorth logo

Reply from Oxnorth

Thank you for choosing Oxnorth for your gazebo, and we're pleased we could help you out.

Rated 5 out of 5 stars

Really really good gazebos

Really really good gazebos, communication and delivery spot on, thanks guys, I have bought 6 of these now👍👍 will be buying more

May 24, 2022
Oxnorth logo

Reply from Oxnorth

Thanks for choosing Oxnorth for our gazebos and marquees!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look