Oxygen Property Management - Lower Hutt Reviews 400

Our experience with this agency was extremely disappointing and highly unprofessional.

After expressing strong interest in a rental property, we were even prepared to pay more than the advertised rent to secure it. We were then sent the tenancy agreement, which we promptly signed and returned. We also paid the bond and the first week's rent, believing the tenancy had been confirmed.

To our shock, we were later informed that the offer had been withdrawn because of an "IT fault." There was no meaningful explanation, accountability, or attempt to resolve the situation—just a simple statement that the offer had been revoked.

This experience has caused our family significant emotional distress. Searching for a home is already a stressful process, and having a confirmed tenancy taken away after signing legal documents and transferring money is incredibly upsetting. We had already begun making plans based on the belief that we had secured the property.

Mistakes can happen in any business, but the way they are handled reflects the professionalism of the organisation. In this case, we felt there was a complete lack of responsibility and empathy for the impact their error had on us.

We hope the agency reviews its internal processes so that no other prospective tenants have to experience the same treatment.

I had a very disappointing experience with Oxygen Property Management.

I applied for a property and completed both Stage 1 and Stage 2 applications within an hour of viewing the property. I also showed flexibility by agreeing to pay above the advertised rent and to accommodate an earlier move-in date.

I was then issued the official tenancy agreement, completed reference checks, and received an email confirming that I had secured the tenancy. Based on this, I signed the agreement and paid the required funds (one week’s rent in advance and a four-week bond).

Shortly after this, Oxygen informed me that the tenancy agreement was being revoked.

This experience has been extremely frustrating and disappointing, particularly after I had already received confirmation and made payment. Based on my experience, I would not recommend their service

Huge thanks to Diane Rabone from Oxygen for being such a wonderful property manager. She is very helpful and always gets back to us quickly whenever we have questions. The service from Oxygen has been top-notch. Five stars!

Very active team. Took over my problematic tenants in no time.

Helped me to find the good tenants in this tough market. Great service and communication. I believe can cooperate well in the future.

Great communication, always keep us in the loop with the process. A big THANK YOU to Jan and Erin for your professional and excellent service.

Aileen is a wonderful person who is always willing to help and listen us with any requirement or issue.
She is our property manager for almost 2 years. She is just a call away if needed anytime. I am very happy with her as our property manager. Thank you for making our tenancy look this easy and happy.

I purchased an investment property in Upper Hutt in 2006. I purchased the adjoining property in 2017. These properties were on a cross lease. Oxygen Property Management managed both these properties for me. Karen Stevens-Bevan manged my properties for a number of years after which Maria Aiulu managed my properties until I recently sold them. I have always worked away from home including working in Australia. I always had peace of mind knowing that my properties were in good hands through both Karen and then Maria. Both Karen and Maria were very easy to work with. They were always very friendly and professional. Maria went over and above to ensure that my properties were in good order and ready for settlement day when they were transferred over to the buyer. I am very thankful to both Karen and Maria for their excellent service and friendship over the years. Nga mihi. Matt

I had Aileen as my property manager, right from the start she was great, easy to talk too, quick to handle anything I needed in regards to the property, great systems in place to log jobs that were required, great communication, Upon finishing up my tenancy with Oxygen, they were quick to finalise all details and get my bond paid back to me.
Great experience and I definitely recommend Oxygen and Aileen.

Aileen seales thank you for amazing job you do really appreciate everythink fast and efficient thank yoy

Susie is obviously doing something right,because the estate where i'm living is awesome, great neighbours who're friendly respectful and know how to get on with others!

Binnie has been my property manager for a few years. She is on top of the things that need to be done and ensures the parties are as well. Hands on, no autopilot.

I had a great experience with Oxygen, and particularly with Binnie from Lower Hutt as my property manager. Always timely responses, issues resolved quickly, efficiently, and in a friendly way. I looked forward to talking to Binnie, as she added a personal touch.

I was renting with Oxygen Property Management for 2 years, and cannot recommend Binnie Baria as a property manager enough. My daughter and I moved to Wellington from Christchurch and Binnie was so responsive and helpful since the moment I contacted her. Thanks to Binnie we had a place to call home when we arrived to Wellington and it was a smooth sail ever since then. We spent 2 wonderful years in our apartment and it never had an issue. Binnie always responded promptly and professionally, and we will really miss having her as our property manager. She made us feel welcomed in a new city, and continued to support us along our rental journey. Renting can be tricky at times, especially, when moving with young kids, but Binnie really made it an easy and pleasurable experience.

My property manager is a excellent . Most of the time she promptly reply my Queries.

my house is rental market nearly 3 months . I did not see any action except just except advertising

My monthly statements sometimes confusing and no proper explanation like recent one holding some funds

We have two rental properties. Monthly statement should be sent separately not in one PDF

Good communication. Good at looking after both property owner and tenant.

The property manager Kristina Romijn was an absolute pleasure to work with. Any needs were dealt with professionally and rapidly, nothing was too hard and I always felt that any needs would be dealt with all while maintaining a great relationship and fantastic attention to detail.

National Property Managers Day - Thank you to all of the property managers and all those people involved in this industry, on this day (and really every day!). What you all do is relentless and very well appreciated, Thank you. A special mention to Susie Ellis at the Lower Hutt Office thanks heaps you are so amazing.

Oxygen provides a great rental service. Very quick to respond to queries or issues. When our tenants left our rental, Diane promptly informed us and set up viewings. Willie is fantastic he frequently gets in touch to see how our experience is and what can be improved. Definitely recommend.