The support team was polite and eventually helped identify the root cause of our issue. However, it took quite some time to get a clear explanation, as the initial troubleshooting focused on usage... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Tried the Web Scraper API with multiple query params, pagination, and dynamic selectors. Responses are consistent, and parsing the returned HTML is trivial. Feels built for devs, not marketers.
Company replied
They blocked me because their system shows im in russia? I am in turkey and they asked stupid 10 questions like my social profiles etc. UPDATE: They act fast and resolve my issue in no time. Since... See more
Company replied
We have been in business with multiple proxy / unblocker providers over the years. The product portfolio is similar across the industry, with Oxylabs currently leading with their Scraper API over th... See more
Company replied
Company details
About Oxylabs
Written by the company
Oxylabs is the leading global provider of premium proxies and data scraping solutions for large-scale web data extraction.
Thanks to millions of premium data centers and residential IPs worldwide, Oxylabs clients can maintain robust data gathering infrastructures that power their business. They also offer advanced solutions such as Video Data API, a powerful multimodal data solution powered by AI.
Why Oxylabs?
As a leading company in the proxy and web scraping market, Oxylabs upholds the highest ethical standards across all operations.
Oxylabs' Products
Oxylabs offers premium proxies and AI-powered scraping solutions for various use cases, including data collection for multimodal AI training, market research, cybersecurity, and more.
Let's Connect!
Our Learning Hub:
Contact info
Svitrigailos st. 32, LT-03230, Vilnius, Lithuania
- hello@oxylabs.io
- oxylabs.io
3.9
Great
749 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Unbelievable Customer Services by Mack
Unbelievable Customer Services by Mack
Unbelievable Customer Services by Mack!
There's no way I could have figured the setup of Proxy with Oxylabs in Dolphin without the assistance of the support representative Mack from OxyLabs.
5 Star Customer Service for sure! Thank you
December 17, 2024
Unprompted review
Reply from Oxylabs
Hello,
Thank you for sharing your experience! We're delighted to hear that Mack provided you with exceptional support. Our team is dedicated to ensuring our customers have a seamless experience, and it’s great to know Mack exceeded your expectations!
We appreciate your 5-star review and look forward to assisting you again in the future.
Not worth it
Not worth it, they domains name that I needed to scrape are all blocked, after providing ton of informations about me and about why I needed this which is totally whitehat, done KYC, they rejected it without any reason, not worth it
December 16, 2024
Unprompted review
Reply from Oxylabs
Hello, Akram,
Thank you for your feedback. We apologize for the inconvenience caused by the inability to access specific domains. While we aim to accommodate most use cases, our compliance policies occasionally prevent certain targets from being allowed.
If you believe this was an error or have additional information that might assist in re-evaluating your case, please don't hesitate to contact us directly at support@oxylabs.io. We’re happy to address any concerns and provide further clarification.
Thank you for your understanding.
Blocks some websites
Blocks some websites, won't unblock. I paid for a service that I can't use and they won't refund me even though I paid for a restricted service. Pathetic.
December 16, 2024
Unprompted review
Reply from Oxylabs
Hello,
We apologize for any inconvenience caused. Due to internal policies, we are unable to unblock certain websites. While we understand this can be frustrating, we aim to maintain compliance with global standards. Please contact our support team at support@oxylabs.io if you’d like us to review your situation further and explore potential solutions.
Easy to learn and use!
For me there has been a bit of a learning curve, but with the help of their knowledgeable and kind experts who walked me through how to utilize their services and showed infinite patience, I was able to start my business strong, and am on the right path to remain successful far into the future.
December 15, 2024
Unprompted review
Reply from Oxylabs
Hello, Christine,
Thank you for sharing your experience! We're delighted to hear that our team of experts was able to guide you with patience and expertise. Your success is our success, and we’re thrilled to have been a part of helping you start your business strong.
If you ever need further assistance, please don't hesitate to reach out. We're here to support you every step of the way.
proxy die and send mail no reply
December 16, 2024
Unprompted review
Reply from Oxylabs
Hello,
We’re sorry to hear about your experience. Please reach out to us at support@oxylabs.io, and we’ll prioritize resolving your issue as quickly as possible.
Thank you for your cooperation.
They show me everything that i need to…
They show me everything that i need to know to use it right.
December 12, 2024
Unprompted review
Reply from Oxylabs
Hello,
Thank you for your feedback! We're glad to hear that we were able to provide all the information you needed. If you have any further questions or require assistance, feel free to reach out anytime.
Very responsive and helpful support.
Very responsive and helpful support.
December 8, 2024
Unprompted review
Reply from Oxylabs
Hello,
Thank you for your kind words! We’re glad to hear that our support team could assist you effectively. If there’s anything else we can help with, don’t hesitate to reach out!
Reply from Oxylabs
Hello,
We’re sorry to hear about your experience! The speeds you’re experiencing are definitely not what we aim to provide. It seems there may have been a misunderstanding as it appears you only interacted with our chatbot. If you reach out directly to our customer support team, we’ll be more than happy to assist you and resolve the issue as quickly as possible.
Please contact us via support@oxylabs.io, and we’ll make this right for you.
Reply from Oxylabs
Hello,
Thank you for your positive feedback! We're delighted to hear that you had a great experience with our support team. If you ever need assistance again, we're here 24/7 to help.
Very helpful and fixed my issue quickly…
Very helpful and fixed my issue quickly by giving me the right resources to reference right away
December 4, 2024
Unprompted review
Reply from Oxylabs
Hello,
Thank you for sharing your experience! We’re glad to hear that our team was able to assist you promptly and provide the resources you needed. Your satisfaction is our priority, and it's great to know we could resolve your issue efficiently.
If you have any further questions or need assistance, feel free to reach out anytime!
Great service
Great service! Simple and well designed APIs. Support is fantastic on the rare occasion of any issues. Special thanks to Sonny for his assistance.
December 4, 2024
Unprompted review
Reply from Oxylabs
Hello,
Thank you for your wonderful feedback! We're thrilled to hear you’re enjoying our services. It’s great to know Sonny was able to assist you effectively. Your kind words motivate us to keep delivering excellent support.
If you need further assistance, don’t hesitate to reach out!
Reply from Oxylabs
Hello,
Thank you for your feedback! We're glad to hear you had a positive experience with our support team. If there's anything else we can assist you with, please don’t hesitate to let us know.
Rapid, Accurate Response
The response was quick and showed me what the issue was and how to solve it with little need for clarification.
December 2, 2024
Unprompted review
Reply from Oxylabs
Hello,
Thank you for sharing your experience! We’re delighted to know that the support team was able to provide a quick and accurate resolution to your issue. Your satisfaction is our priority, and we're always here if you need further assistance.
I have file a refund on Oct 27
I have file a refund on Oct 27, they are only promising to give the refund with no specific time, i feel like i was being scammed by oxylab, its already december, i wonder if your service was also like that, im glad i didnt need to use your service yet oxylabs auto charge me and its hard to get the refund!
October 27, 2024
Unprompted review
Reply from Oxylabs
Hello,
We sincerely apologize for the delay in processing your refund and any inconvenience caused. Please rest assured that your refund has been issued, and the extended timeline was due to bank processing deadlines beyond our control.
We value your feedback and are constantly working to improve our processes to provide a smoother experience in the future. If you have any further concerns or questions, don’t hesitate to reach out at support@oxylabs.io.
Thank you for your patience and understanding.
Fast and helpful support by Mack to…
Fast and helpful support by Mack to find out which suits best for my needs, thanks mate :)
November 30, 2024
Unprompted review
Reply from Oxylabs
Hello there,
Thank you for the kind words! We're thrilled that Mack could assist you quickly and help you find the best solution for your needs. We'll pass along your thanks to him. We are here to help!
great help when i needed it.
November 30, 2024
Unprompted review
Reply from Oxylabs
Hello, Paul,
Thank you for sharing your feedback! We're delighted to hear you received great help when you needed it. Your satisfaction is our top priority!
Fast, efficient and nice
Fast, efficient and kind. Thank you Sonny. Great Job
November 29, 2024
Unprompted review
Reply from Oxylabs
Hello, Dennis,
Thank you for your positive feedback! We're thrilled to hear that Sonny provided fast, efficient, and kind assistance. We'll be sure to share your appreciation with him! We are always here to help.
Billy helped me
Billy helped me, a golden man who is absolutely professional in his work.
November 28, 2024
Unprompted review
Reply from Oxylabs
Hello,
Thank you for the wonderful feedback! We’re delighted to hear that Billy provided you with professional and outstanding support. Your satisfaction means the world to us, and we'll make sure to pass along your kind words to him!
Excellent support
November 27, 2024
Unprompted review
Reply from Oxylabs
Hello,
Thank you for your kind words! We're thrilled to hear you found our support excellent. Please don’t hesitate to reach out if you need assistance again—we’re always here to help!
Reply from Oxylabs
Hey,
Thank you for your wonderful feedback! We're delighted to hear that you had a fast, professional, and helpful experience. If you ever need assistance again, we’re just a message away.
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