OZO KeyboardsReviews 

85
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, describing them as amazing, solid, premium, and exceeding expectations. Many people highlight the exceptional customer service, noting the staff's helpfulness, prompt replies, and willingness to go above and beyond to assist with orders and provide updates. Reviewers appreciate the thoughtful packaging, the inclusion of bonus gifts, and the overall smooth ordering process, making them feel valued. However, some customers also noted issues with delivery times, with orders occasionally taking longer than expected or advertised, leading to frustration regarding tracking and arrival dates. A few other people also felt that customer service, at times, lacked professionalism, with responses feeling dismissive or confrontational, particularly concerning order issues and after-sales support.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the excellent selection and... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many experiencing delays, some lasting... See more

Customer service

Customers had positive experiences with customer service, with many praising the helpfulness and... See more

Order

Reviewers highlight positive aspects of order, with many customers reporting smooth experiences and... See more

Quality

People report positive experiences with quality, consistently praising the products as amazing, wonderful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The keyboard feels and looks amazing. There were some issues with communication with regards to receiving and reviewing the item and setting up the firmware and JSON for the keyboard were not so u... See more

Rated 4 out of 5 stars

I ordered two keyboard cases close to a month ago. i still havent gotten it. Its way past the forecasted delivery date, even accounting for the lunar new year notice they sent out. Edit: It lo... See more

Company replied

Rated 4 out of 5 stars

Pros; Very good product. I would say 10/10 hopefully won't have to switch to a new keyboard again. It has only been a couple days however. Product in question is wobkey crush 80 pro in na... See more

Company replied

Rated 4 out of 5 stars

My order took a bit too long to arrive so that’s why I’m not giving 5 stars but they did their best. At trying to deliver it as fast as possible some things could have been made a bit clearer but for... See more

Company replied


Company details

  1. Computer Desk Store

Written by the company

Welcome to OZO Keyboards We're not just another keyboard shop. We're three enthusiasts who turned our obsession with mechanical keyboards into a mission: bringing premium typing experiences to the UK without the premium hassle. What Makes Us Different? We cut out the middleman drama. While others slap on markup after markup, we source directly from manufacturers and pass those savings straight to you. That means top-tier keyboards, switches, and accessories at prices that actually make sense. Our Promise: No BS, Just Boards Transparency isn't just a buzzword for us – it's how we operate. We'll tell you exactly where your keyboard comes from, when it'll ship, and what to expect. Pre-order? We'll keep you updated. Custom build? We'll walk you through it. Questions at 11 PM? We've probably answered them at midnight. The Good Stuff From buttery-smooth linear switches to that satisfying tactile bump, from 60% compact warriors to full-sized number-crunching beasts – we've curated a collection that hits different. Whether you're a coding ninja, gaming legend, or just someone who's tired of mushy membrane sadness, we've got your setup. Three People, Thousands of Happy Clacks We're small enough to care about every order and savvy enough to know our stuff inside out. When you email us, you're talking to someone who actually gets why switch spring weight matters and why keycap profiles aren't just aesthetic choices.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

85 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(85)

81 reviews in the last 12 months

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Rated 5 out of 5 stars

Quality Keycaps

Purchased a set of PBT keycaps from them literally years ago, daily use 14+ hours a day, haven't lost their colour or vibrancy plus they are very friendly in their private communications with you - top notch!

February 20, 2024
Unprompted review
Show reviews in all languages. (85 reviews)

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