Ozone Toys Reviews 

112
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Was skeptical at first about selling and shipping my entire Funko collection through an app, but Ozone made it very quick and very easy! All in all about a 2-week process (probably faster if there was... See more

Rated 1 out of 5 stars

I am writing this to warn other collectors to stay far away from selling to this store. I agreed to sell a collection of 103 Disney Funko Pop vinyl figures and packed and shipped them exactly to the... See more

Company replied

Rated 5 out of 5 stars

I sold a substantial collection of Funko pops, Barbies, and LEGO sets to Ozone Toys over the past couple of months and had a great experience overall. The quote process was easy to navigate and Tom an... See more

Rated 5 out of 5 stars

The Pops were well packaged with protected boxes over the original packaging for the Pop Vinyl. In pristine condition.

4.3

Excellent

TrustScore 4.5 out of 5

112 reviews

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Replied to 50% of negative reviews

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4.3

All reviews

(112)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Great customer service, fast shipping!

I bought a funko pop, and I accidentally wrote something wrong in my order, and so I reached out to them and they responded quickly and got the problem fixed! Customer service is great and the shipping is super fast! I got mine in about four days when I was expecting it to take over a week! I would totally recommend this company!

August 4, 2023
Rated 3 out of 5 stars

Quick ship! Looks used

Shipped quick but product had worn and bent corners of the box. Happy they had this item, but the actual funko box was damaged a bit.

March 3, 2023
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Reply from Ozone Toys

Hello,

I am sorry to hear about the issues with this item. If you would like to return this or exchange it for a different product, please reach out to us at support@ozonetoys.com. We would be happy to help!

Thank you, and I apologize again for this issue.

Rated 4 out of 5 stars

I should have learned better from the first experience!

Twice I have sold items to Ozone. Both times the price they quoted me was severely cut short. The first time (8-5-22) we agreed on roughly $800 and I received $478 (this included an extra lot of about 100 mostly vintage video games and consoles that I naively accepted $60 for but now knowing better should have been offered at least 5 times that amount) so I figured “ok, they are EXTREMELY picky about condition” so my last selling transaction (1-31-23) I sent less items (I had to pay for shipping because my order was less than $100) that were all in good condition. One item (a Chewbacca Bobblehead I believe) had a little wear to the outer cardboard box. They cut the price by like 90% as well as cutting the price on some more items that should have been fine. People are selling you toys that are still in the unopened boxes but not directly off the Walmart shelf! A few minor imperfections due to handling are to be expected, not to mention some of the toys have quite a bit of age to them. I believe they should be a little more understanding when it comes to buying back unopened toys and not cut your money after they’ve received them. I would never have sent many of the items if I knew they were going to cut the price from $14 to $2 (for example). If you’re going to be that strict then you should buy your inventory already graded from a collectibles show and not the public or require photos of each item so you can give accurate pricing. Their barcode scanner on their App is convenient but is unable to scan 70% of items. I will definitely pick and choose very carefully what to agree to sell them in the future and probably even wait to receive email confirmation from photos on pricing prior to agreeing to the sale. They’re buyback arrangement is convenient but definitely has some shortcomings. I sent a similar amount (about 3 or 4 very large boxes) of toys to a competitor online buyer during my first order and did not receive anywhere close to the amount of price reductions. Plus the competitor was much more willing to offer buyback prices on all toys, not just the cream of the crop.

January 31, 2023
Unprompted review
Rated 5 out of 5 stars

Great service!

I was surprised with how quickly I received my product. It was packaged well and came as advertised. It was the best deal I found online too!

January 30, 2023

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