I purchased a pair of new under armour shoes from OZSALE over 3 weeks ago, which arrived extremely damaged. I contacted ozsale immediately, sent photos of the damaged shoes & they agreed to supp... See more
Company replied
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First time using this company. Trainers due for delivery two weeks ago- tracking indicates parcel has made it to Australia but has remained at a metro depot since arrival. No further tracking updates... See more
Company replied
You mostly get what you order. Twice I have been sent the wrong size but the products have always been spot in on all other occasions. Customer service is fairly attentive and ready to help on the... See more
Company replied
UPDATE - I have received my items, it took long but i received them in good conditions and very good quality indeed. Thanks OZSALE. i hope you guys can improve your customer service and reply as it ge... See more
Company replied
Company details
- Women's Clothing Store
- Bags and Luggage Store
- Children's Clothing Store
- Fashion Accessories Store
- Men's Clothing Store
- Online Marketplace
About OZSALE
Written by the company
|
Contact info
Australia
- ozsale.com.au
4.0
Great
21K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
AWFUL CUSTOMER SERVICE
ORDER INV NUMBER: 46223497
What a horrendous, headache inducing experience dealing with Ozsale. If you don't care whether you will receive your order, the state that it will arrive in, and you also happen to have a few months to waste waiting for their customer service team to do the right thing, please shop with Ozsale.
I purchased a number of items on 30 Nov 2024. When my order eventually arrived, there were many items missing. The items that did arrive were packed so badly that it looked like it was just thrown into the box from the top of a building.
I contacted Ozsale on 17 Dec 2024 regarding the state of my order and they have still not refunded me for the items that were not delivered.
Msg to Ozsale: You are illegally retaining my money and earning interest thereon for goods that I have purchased and not received. Please send me a prepaid return label or provide me with a full refund for the undelivered items ASAP. Otherwise you will be hearing from the ACCC.
UPDATE:
Order Number: 38426906.
The missing items are:
1. 3x Sukin Brightening Radiance Gel Cleanser 125ml Pump Row - Qty 2: Only 2 bottles arrived instead of 6.
2. 3x Sukin Row Rosehip Rejuvenating Facial Scrub 125ml - Qty 2: Only 2 tubes arrived instead of 6.
3. 3x Sukin Row Purely Ageless Micro-Exfoliating Cleanser 125ml - Qty 1: Only 1 bottle arrived instead of 3.
4. 3x A'kin Hydrating Antioxidant Day Cream 50ml - Qty 3: Only 6 creams arrived instead of 9.
Opened & Crumpled Boxes:
1. Algenist Advanced Anti-Aging Repairing Oil 30ml - Qty 2
December 17, 2024
Unprompted review
Reply from OZSALE
Hi,
Thank you for raising this matter with us.
I have checked and can see that we have not received any message pertaining the invoice number 46223497 through your OZSALE account.
Not to worry, we will get the issue resolved for you. Please let me know the missing items for us to check further. Looking forward to your reply.
Warm Regards,
OZSALE Team
Returns made still no voucher
Returns made and received. No voucher provided as described by their returns process.
The App is really hard to navigate and track returns and/or provide feedback such as evidence, attachments etc. OzSale does the absolute minimum in terms of customer service.
January 15, 2025
Unprompted review
Reply from OZSALE
Hi Dee,
Thank you for sharing your feedback. We're sorry to hear about your experience with our returns process and the challenges you faced with the app. To assist you further and ensure you receive your voucher, could you please provide your order number so we can investigate this for you?
We’re constantly working to improve our app and customer service, and your feedback is invaluable in helping us identify areas for improvement.
Thank you for your patience, and we hope to make things right for you soon.
Warm Regards,
OZSALE Team
I purchased two pair of shoes from…
I purchased two pair of shoes from OZSALE over 4 weeks ago and the size does not fit me . Also, they send a wrong Tommy t shirt in my second Orden.
I contacted ozsale immediately, sent a lots of photos, open many tickets, emailed and they did not reply and when replied ask me to do the return in the app and website.
Of course , I tried many times and it not showing my invoice , that's why I cannot do throw to the app. it is not working the system and I need to send this product back and get my full refund please.
That was over 3 weeks ago.
I would like a solution please.
Thank you
Aline
December 5, 2024
Unprompted review
Reply from OZSALE
Hi Aline,
We sincerely apologize for the issues you've faced with your recent order and for the delay in resolving your concerns. This is not the experience we want for our customers.
To assist you further and expedite the resolution, could you please provide your order number and any additional details?
We understand the frustration caused by not being able to process the return through the app or website, and we will ensure this is addressed promptly. Our team is committed to helping you return the items and process your refund as soon as possible.
Thank you for your patience and understanding while we work to make this right.
Warm Regards,
OZSALE Team
You keep saying I have to pick it up
You keep saying I have to pick it up, I paid for delivery, you haven’t attempted to deliver it , anybody reading this Do not buy from ozsale , it’s a scam so now you are saying no unit number , I don’t live in a unit !!!!!!First your reply was you didn’t have my street name and this. You haven’t attempted to deliver my package, even though i supposedly have had 2 delivery attempt failures because there was no safe place to leave. You just keep lieing with your replies , I have the order invoice and all my details are correct, stop lieing
January 3, 2025
Unprompted review
Reply from OZSALE
Hi Peter,
Thank you for your review. For order number 38480829, I have checked and can see that you did not put in the unit number during checkout. Hence, we had an incomplete address.
That is why the courier could not attempt delivery and the parcel was redirected for collection. Please amend your address at your OZSALE account > My Account > My Address to prevent this from happening to the upcoming orders.
Warm Regards,
OZSALE Team
Faulty item refunded
I purchased a pair of new under armour shoes from OZSALE over 3 weeks ago, which arrived extremely damaged.
I contacted ozsale immediately, sent photos of the damaged shoes & they agreed to supply an Australia post return label.
That was over 2 weeks ago
I have emailed dozens of times, but not 1 single reply
Thankfully I was contacted today through trust pilot & ozsale have refunded my shoes
Thankyou
December 24, 2024
Unprompted review
Reply from OZSALE
Hi,
We sincerely apologize for the inconvenience you've experienced with your recent purchase. Receiving damaged items and facing difficulties in obtaining a resolution is not the standard of service we aim to provide. We understand your frustration and are committed to resolving this issue promptly.
Please let me know the order number you are referring to.
Looking forward to your reply.
Update: Thank you for your reply with the order details. For invoice number 46314318, a full refund has been processed for the item. Please allow 3 to 5 business days for the funds to appear in your account via the original payment method. I apologize for the inconvenience caused.
Warm Regards,
OZSALE Team
Ordered an item on the 3/12/2024
Ordered an item on the 3/12/2024. Item shows it had been shipped. However item stopped in transit and of course they a courier company was used that does not seem to have any way to contact. Whats even dodgier is that i have been contacting their resolution team. I asked for a refund twice since they have not given me any indication of where my item is, so they delete the msg thread.
December 26, 2024
Unprompted review
Reply from OZSALE
Hi Graeme,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused. We understand how frustrating this experience has been for you, and we want to assist you in resolving this matter promptly.
Could you please provide us with your order number so we can investigate the issue further and contact the courier company on your behalf? We aim to ensure your item is located or a resolution is provided as soon as possible.
If your previous message thread has been deleted, we apologize for any technical issue that may have occurred.
Your satisfaction is important to us, and we appreciate your patience while we resolve this.
Update: Thank you for providing us with the order details. We regret to inform you that the order has lost in transit and a refund has been issued on 17/01/25. Please allow 2 to 3 business days for the funds to appear in your account via the original payment method. I am truly sorry that the order was lost.
Warm Regards,
OZSALE Team
Worst customer service experience ever…
Worst customer service experience ever -warning do not buy from here. This is the worst customer service experience ever. I was gifted an Ultimate card for a wedding present and Ozsale was one of the providers. The gift card was for $200 and the purchase I wanted to make was for $270 but the system would not allow split payments. The ultimate gift card site recommended changing the gift card to an E-voucher for the site however the system would only let me purchase 4 x $50 vouchers. I made the purchase but when I went to complete my order the system only allows ONE voucher. There was absolutely NOTHING in the terms and conditions about this. What followed was 2 months of absolute abysmal customer service trying to get this resolved. The only way to contact them is through an online system and it takes 2 - 7 days for a response, when they do respond it is a generic statement often having nothing to do with the request you have made or information you provide. I received absolutely NO help from them and ended up having to resolve the issue with Ultimate gift cards. DO NOT BUY from this website if you want customer service.
Don't be fooled by OZSALEs replies. I was not provided terms and conditions when the vouchers were purchased through Ultimate gift cards. OZSALE made no effort to even read my messages through their online platform let alone try and resolve my issue. Really truly abysmal customer service from a company who could not care less about their customer.
January 16, 2025
Unprompted review
Reply from OZSALE
Hi Jad,
Thank you for your review and I am sorry for the experience.
Unfortunately, you can't add more than one voucher in your order per transaction. You can refer to our terms and conditions at https://www.ozsale.com.au/gift-card-terms-and-conditions#:~:text=Gift%20Cards%20are%20valid%20online,used%20on%20your%20next%20transaction.
Warm Regards,
OZSALE Team
More Drama,s
Ordered Bed Frame and Base. What was delivered was nothing but a disgrace.The first of two cartons had obviously been opened and repackaged,I.E. Second Hand. The Bedhead inside was damaged.Subsequent requests to get my money back has been nothing but disgraceful actions. by OZ Sale to deny a refund for a product they supplied knowing it was damaged .I could go on with more insight into their disgraceful behaviour to deny me a full refund but please get the picture.
Do not understand any circumstances buy from OZ Sale. I have reported them to Consumer Affairs. How a company with the privilege of trading in Australia carries on in this way with its customers is beyond me.
Well now I was advised that a courier will pick up the return on Monday He did not show up so I contacted OZ Sale again,I was assured for the second time it would be picked up again the next day.WELL THE COURIER TURNED UP ,GUESS WHAT ,HE HAD THE BASE FRAME THT THEY FORGOT IN THE FIRST DELIVERY!!!!!! Can you believe such incompetence. And then they come on sites like this with smarmy “Oh so sorry,bla,bla,bla, You can see it all over with other customers complaints. Seriously STAY AWAY!!!!!
December 30, 2024
Unprompted review
Reply from OZSALE
Hi Keith,
Thank you for bringing your concerns to our attention. We sincerely apologize for the experience you have had with your recent purchase. Receiving a damaged product and not having your concerns resolved promptly is not the level of service we strive to provide.
We take issues like this very seriously and are committed to resolving them. If you could please provide further details, such as your order number and any communication you've had with our team, we will investigate the matter thoroughly and ensure a resolution is reached.
We value your trust and hope to have the opportunity to make things right.
Update: Thank you for your reply with the order details. I have checked and can see that the seller has responded to ticket number 6145360. You can view the response via your OZSALE account> My Account> Contact Us.
Warm Regards,
OZSALE Team
Very poor service from OZSALE no…
Very poor service from OZSALE no information about my order no one gets back to you from OZSALE no tracking number sent not happy at all
December 22, 2024
Unprompted review
Reply from OZSALE
Hi Rodney,
We’re truly sorry to hear about your experience, and we completely understand your frustration. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience caused. Please share your order number with us, and we’ll prioritize resolving this for you.
We’re here to help and want to ensure you have the information you need as quickly as possible.
Thank you for your patience and understanding.
Warm Regards,
OZSALE Team
Couldn’t care less
Postage took ages, then the courier didn’t leave package at address nor did they leave it at the post office across the road. Was sent back to warehouse instead.
After 3 weeks I finally got a reply saying I will get a refund but postage was lost & can’t resend order again. And it’s now all sold out. That was it!
No common sense where staff couldn’t care less about the customer. Terrible service & no help available.
January 10, 2025
Unprompted review
Reply from OZSALE
Hi Austin,
We’re deeply sorry to hear about your disappointing experience and the inconvenience caused by the delivery and subsequent refund process. This is not the level of service we strive to provide, and we completely understand your frustration.
Unfortunately, when an item is returned to our warehouse and sold out, we are unable to resend it. Your feedback about our communication and support is invaluable, and we’ll work on improving how we assist customers in such situations.
If there’s anything else we can do to make this right or help with a future order, please don’t hesitate to reach out with your order number. We genuinely value your feedback and apologize again for the inconvenience caused.
Warm Regards,
OZSALE Team
Reply from OZSALE
Hi Tee,
Thank you for your review.
I am sorry for the delay in your order. We are currently awaiting the stock's arrival in our warehouse. As soon as we receive the stock, the item will be packed and dispatched.
I am sorry for the trouble.
Warm Regards,
OZSALE Team
Thank you Ozsale!
Thank you Ozsale!
Excellent products and prompt delivery!
January 9, 2025
Unprompted review
Reply from OZSALE
Hi Maria,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with our products and delivery service. Your satisfaction means a lot to us, and we can’t wait to serve you again soon.
Happy shopping, and thank you for choosing OzSale!
Warm Regards,
OZSALE Team
I ordered last 18/12/2024
I ordered last 18/12/2024. I received a tracking number but can’t tracked it. My order#38475737. I already send a message but did not received any reply. Thanks
December 18, 2024
Unprompted review
Reply from OZSALE
Hi Ogle,
Thank you for your rating and I am sorry that the order has not reached you yet.
Hence, I have lodged an investigation with our courier partners to confirm the whereabouts of the parcel.We expect the investigation to take up to 5 business days. As soon as I have an update, I will get back to you. I am sorry for the trouble.
Update: Thank you for your reply with the order details. I have checked and can see that the order has been delivered on 17/01/25. Please let me know if you are unable to locate the order.
Warm Regards,
OZSALE Team
No parcel. No updates.
First time using this company. Trainers due for delivery two weeks ago- tracking indicates parcel has made it to Australia but has remained at a metro depot since arrival. No further tracking updates. No response to my request for an update from Ozsale so here I am.
Update: Prompt follow up and positive outcome from Ozsale to trustpilot post. Goods received.
January 9, 2025
Unprompted review
Reply from OZSALE
Hi Mike,
Thank you for bringing this to our attention, and we sincerely apologize for the delay and lack of communication regarding your order. We understand how frustrating it can be to wait without updates, especially when this is your first time shopping with us.
To assist you further and provide a resolution, could you please share your order number? We will investigate with the courier to determine the status of your parcel and update you as soon as possible.
We truly appreciate your patience and understanding, and we’re committed to ensuring you receive your order promptly. Please don’t hesitate to reach out with any additional questions or concerns.
Update: Thank you for your reply with the order details and I apologize that the order has been delayed. The item is still in transit and it will be delivered to your address within 3 to 5 business days. You can track the order at https://globaleco.app/track/H0047C0036261155.
Warm Regards,
OZSALE Team
I am still waiting for my pending…
I am still waiting for my pending refunds
The order numbers are below;
Invoice 46166307 - Marked delivered on 4th of december but in reality it was never.
Invoice 46166308 - Still with the courier Partner since the 2nd of December.
Nothing has been credited to my account as you claim. I have checked repeatedly and even confirmed with my bank and nothing is reflecting
January 9, 2025
Unprompted review
Reply from OZSALE
Hi Ian,
Thank you for raising this matter with us and I am sorry for the experience with the order.
Invoice Number 46166307- a refund has been issued on 30/12/24 and the funds have been credited to the original payment method.
Invoice Number 46166308- a refund has been issued on 30/12/24 and the funds have been credited to the original payment method.
Warm Regards,
OZSALE Team
Just LOL
Lol , these guys just take money hold it
Realize they don't have what you ordered then refund you.
Meanwhile the banks get a double charge for transactions.
It is some kind of dodgy brothers set up.
Disappointing and waste of time / money.
January 8, 2025
Unprompted review
Reply from OZSALE
Hi Craig,
We’re sorry to hear about your disappointment and frustration with your recent experience. We understand how this situation could be upsetting and sincerely apologize for any inconvenience caused.
Occasionally, stock discrepancies can occur, and while we always aim to fulfill every order, we regret that this did not happen in your case. Please know that any payments are refunded promptly once an order cannot be fulfilled.
If you have any concerns about double charges or further issues, please provide your order number so we can review your case thoroughly and ensure everything is resolved to your satisfaction.
Thank you for your feedback, as it helps us improve our service. We hope to have the opportunity to provide a better experience in the future.
Update: Thank you for your reply. I have checked and can see that the refund for order number 38510415 has been refunded to your Zippay account on 09.01.25. There were no double charges for this order. Thank you
Warm Regards,
OZSALE Team
The worst in the world. Never ever order anything from them
Order number: 38482194
The worst in the world . Never ever order anything from them. Have ordered a pair of
Birkenstock Unisex Milano Oiled Leather Back Strap Regular Fit Sandals - Habana
EU 42
The order was made 22/12/24 and it was supposed to be delivered on 01/01/25. Contacted customer care numerous times and no response up until now. It’s so frustrating and the customer care is the worst in the world. Please be beware of them!
January 8, 2025
Unprompted review
Reply from OZSALE
Hi Binny,
Thank you for raising this matter with us and I am sorry that the order has been delayed and I understand how disappointing this could be for you.
The item is now out for delivery and you can expect them within 1 to 2 business days. You can track them at https://starlinks.app/track/THG0100AU00120486001
We hope you love your order.
Warm Regards,
OZSALE Team
I will NEVER shop from Ozsale again
I will NEVER shop from Ozsale again . I bought 3 items that were not the right size as described . I requested to return the items as I was sent the wrong sizes and I was LIED to , IGNORED and SCAMMED of my money once I returned all items as requested and paid full postage for all items . They have lied saying they sent the refund with no evidence or refund to speak off and Ozsale have no section for customer to lodge a complaint or to escalate these issues . SCAM AND FRAUD - BUYER BEWARE
December 13, 2024
Unprompted review
Reply from OZSALE
Hi,
We are very sorry to hear about your experience and sincerely apologize for the frustration and disappointment this has caused. This is certainly not the standard of service we aim to provide, and we deeply regret that you feel this way.
To assist you further and investigate this matter, could you please provide your order number? This will help us review your case thoroughly, including the return process and refund status, so we can resolve the issue as quickly as possible.
We value your feedback and take these concerns seriously. Rest assured, we are committed to addressing this matter and making improvements to our processes to ensure a better experience for our customers.
Thank you for bringing this to our attention, and we appreciate the opportunity to make things right.
Warm Regards,
OZSALE Team
Having ordered two pairs of shoes on…
Having ordered two pairs of shoes on 1.12.2024, invoice number:46255294, and order number:38433378, I have yet to receive them. I have contacted Custom Services with my order question and received an automatic response that we will look into it, however nothing has happened. After one month I received three different messages from custom service first new tracking number, second message that they received my return order which I never received, and third message that they lost or destroyed my order. I am unsure which message I would correct, I need my order or I will contact AFCA.
December 1, 2024
Unprompted review
Reply from OZSALE
Hi Ceca,
Thank you for bringing this to our attention and I am very sorry that the order has been delayed.
The item is now in transit and you can expect the order within 3 to 5 business days. You can track the item at https://starlinks.app/track/THG0100AU00100847001.
Thank you
Warm Regards,
OZSALE Team
Still have not received my order…
Still have not received my order Invoice 46226835 and no reply to case lodged! It's been nearly a month from the estimated delivery date. The order was put at the end of NOV 2024!
January 8, 2025
Unprompted review
Reply from OZSALE
Hi Jeremy,
Thank you for your rating and I am sorry that the order has not reached you yet.
Hence, I have lodged an investigation with our courier partners to confirm the whereabouts of the parcel.We expect the investigation to take up to 5 business days. As soon as I have an update, I will get back to you. I am sorry for the trouble.
Update: Thank you for your patience while waiting for the order. We regret to inform you that the order has been lost in transit. Hence, a refund has been issued today. Please allow 3 to 5 business days for the funds to appear in your account via the original payment method. I am sorry for the inconvenience caused.
Warm Regards,
OZSALE Team
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