P Louise Reviews 133

Maddie - lovely with the kids.. great experience for girls thoroughly enjoyed it

Amazing day for my nieces birthday defoo recommend.. its a little girls dream .. staff are so friendly and food is amazing

Will be returning

My daughter has been to the gloss in the garden experience and made her own body mist. Maddi was brilliant and generally, weve loved the whole experience. Thank you!

Gloss in the garden body and hair mist experience was cute
Maddie and isha were really helpful and chatty!! 🥰

1st time experience for my 10 years old daughter and she's loved it

Great experience my 10 year old has absolutely loved it, all staff have been amazing 🩷

My daughter loved the whole experience.
She loved the theming and all the pink decor and it was so worth a four hour journey.

Amazing experience for my 11 year old daughter!! Totally exceeded our expectations!!

Absolutely loved the body mist experience - the 2 girls who looked after us (their names began with M) were amazing and ao good with the children! Highly recommended

I booked tickets for the P Louise experience as an Easter surprise for my daughter, along with a gift box and booked accommodation since we don’t live nearby.
The company contacted me just over one week before Easter to say they made a mistake and are not open on Easter. They said they should not have realised tickets for this day.
Despite four followup emails detailing our inconvenience and requesting a full refund (for the tickets), they only partially refunded, withholding the admin/booking fee even though this was entirely their error.
If this is how they treat customers when at fault, I strongly advise against booking. Their service was shockingly dismissive, ignoring the disruption caused, and denying a full refund which violates the Consumer Rights Act 2015. I am not normally someone who gets so annoyed but the amount this cost my family and then to be told we would not get a full refund (when not our fault) is awful.

We had a wonderful day. Everyone was so helpful. Especially Maddy on the perfume mist counter and Nathan on the lip oil counter. Definitely go again 💖💖💖💖💖💖💖💖

Made an order from the sale and what I received was great, however I was missing an item (only like £3 worth of products, but…I didn’t receive it). I reached out to customer service who sent me a ‘screenshot from cctv’ of a box with all the items in.
Ok, great…but I didn’t receive all of the items, and I don’t feel like that’s my fault. Honestly felt like they were trying to accuse me of scamming them of £3! I don’t want to do a chargeback as I did receive the majority of my order, but I’m incredibly frustrated. Worst CS experience I’ve ever received, and it looks as though I’m not the only customer to experience this. Wish I’d read before I’d ordered…seems that everything is great until it invariable IS NOT.

EDIT - details of order were requested following this review. I have provided this and had no further contact from the company. I assume all responses on comments here are to save face and look like they’re actually doing something to rectify problems. They are not.

Amazing experience, staff made such a great day for us all. Lots of great dancing and games.Brilliant

Just tried the body mist experience. Absolutely stunning presentation and the lady helping us was amazing

Took my 2 granddaughters twins and their friend to the plouise in Stockport arrived for the 11.30 make up class gloss in the party couldn’t get in the car park as it was full so had to walk over a mile to park the car then got in there was a massive queue to get in the had to be searched to get in and bags checked don’t know what the hell they are looking for 😱had to que for everything didn’t realise that you had to buy a ticket to get in as well adults at £5 each it’s the biggest money making scheme I’ve seen in a long time they have a grabber that’s rigged it couldn’t possibly pick anything up the claws don’t even close it would be impossible to win anything everything is just geared up to get as much money out of you as possible if the twins had £200 they would have spent it all no bother I went to the toilet when I arrived there was loads of toilet paper on the floor I went to the same toilet when I left and the toilet paper was still on the floor 2/3 hours later it was none stop queuing we even had to que to get out we had to get our bags checked and everything you bought had to correspond with your receipt !!!I can understand there maybe a lot of theft but surely you could have a better set up I for one found the whole experience very stressful and I think it exploited the kids and the girls spent a fortune don’t think they will be going again think it’s so much money for what you get

Order num PLS#2682296 not delivered to me and ignore emails sent and not refunded my funds that still on pending to them from bank not refunded these was for my daughters 13th birthday very disappointed as have lots family was reffering this company to and on my first order this happens and ruined my lil girls birthday now as not refunded not got the items and as someone who is disabled and don't work can't replace or buy something else so she has no presents to open now or no refund for them
Order number PLS#2682296
AVOID STOLE MY MONEY IGNORE ENAILS AND SAY DELIVERED 75 WORTH PF ITEMS TO MY ADDRESS AND SAY IN ENCLOSED PORCH WHICH I DONT HAVE ON MY PROPERTY AND SHOWS HIM OR HER PUTTING OVER A FENCE STILL HOLDING IT WHICH I ALSO DONT HAVE SO StOLE MONEY FOR NO ITEMS ALSO LIKE STATE I DIDNT ASK THEM TO LEAVE IT ANYWERE BAR TO DELUBER TO MY POSSESION NO WERE ELSE AND WHEN TRY SOLVE INGORE U I WILL BE TAKEN IT FURTHER IF NOT REFUNDED MY PAYMENT UR HOLDING BY 12.30AM
ILL REMOVE OR UPDATE MY REVIEW IF AS AND WHEN NEEDED IF THIS GETS SORTED SPOKE TO LAWYER ABOUT CONSUMERS ACT AND WHOS RELIABLE AND TOLD RETIALER AND THEY AINT REFUNDED THIS SO I MAY NEED GO TO LAWYER TO TAKE THIS COURT NOW AND VIA BANK AND TRADING STANDARDS AND FRAUD TEAM AND BANK
Ive emailed with no reply
Says my daughters birthday present delivery was delivered and left in secure porch when was not delivered
1 I don't have a porch
2. There's no parcel at my property
There photo shows them putting it over a brown gate or fence which I don't have so don't know we're this is and gate doesn't show num or a way to know this was for my daughters 13th birthday so I've payed for a order that's hasn't been recieved and don't know we're is by there photo please can u help so I don't need go via my bank for refund with this issue please as is alot money to loose. And I'm disabled and don't work so can't loose that amount for order not recieved
My doorbell camera also shows no one in my front garden nothing
U r still holding my payment from my bank for order showing delivered when nothing been delivered to my home I'd like my refund immediately so release the hold on my payment plz

Mia goerge and faith were grate fun definatly coming again loved it

The packaging is absolutely magical, the products are so aesthetically pleasing and the shipping is bewilderingly quick - my 10 year old is convinced they must live round the corner as it comes so quickly.
Ordered via the TikTok shop and my daughter is always delighted. The most recent purchase - some kind of skincare bundle in blackcurrant scent - came in the most exquisite box with individual pretty paper parcels/bags inside for proper ‘unboxing’ joy without loads of plastic waste. I cannot imagine how magical this must feel at age 10 but at age 44 I’m super jealous and impressed