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Pacaso Reviews 190

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

The Pacaso team is incredible, starting with Michael on the front end of the sales process flowing over to our home manger Sam who both worked overtime to find a way to close quickly and efficiently (... See more

Company replied

Rated 5 out of 5 stars

Customer service has been extraordinary. I've felt like a VIP during my entire journey -- which started 2 years ago. Pacaso folks kept in touch, then proactively brought me a compelling opportunity.... See more

Company replied

Rated 5 out of 5 stars

Sam Archaga and Michael Creed were incredibly helpful on our welcome call. Could not have been more interested in our well being and understanding of the Pacaso program. Made my wife and me very comfo... See more

Company replied

Rated 5 out of 5 stars

I worked with Sam Archaga as my sales rep, and I can’t say enough good things about him. He was consistently helpful, pleasant, and worked with me to create a clear sales strategy that got everything... See more

Company replied

Company details

  1. Real Estate Consultant

About Pacaso

Written by the company

Own your dream second home for 1/8 the cost with Pacaso.

Enjoy an effortless escape to the place you love — for a fraction of the cost of whole ownership. Pacaso curates exceptional second homes in 40+ sought-after destinations around the world, blending luxury design with turnkey ease.

Your home is cared for by a professional service team, ensuring it’s always ready for your arrival. From the freshly laundered linens to maintenance requests and pristine landscaping, every detail is handled so you can focus on what matters most: making memories.

With Pacaso’s seamless scheduling app, you can plan long stays or book last-minute getaways, enjoying year-round access without the stress of upkeep.

For even more flexibility, our Home Swap program lets you exchange time in your Pacaso with stays at other stunning properties across our global portfolio.


Contact info

Promotion box for Pacaso

There’s no place like your second home

Enjoy all the benefits of second home ownership for ⅛ the cost.

4.8

Excellent

TrustScore 5 out of 5

190 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Incredibly well informed and responsive staff.

We had several informative and productive meetings as well as a property visit, all on short notice. We went from introduction to the Pacaso concept to "closing" in one week, due to the well-informed staff that was incredibly responsive over a holiday weekend - very impressive!

May 30, 2025
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Reply from Pacaso

Thank you for the thoughtful review. It was a pleasure working with you, and we’re glad the process met your expectations.

Rated 5 out of 5 stars

The several people involved in our…

The several people involved in our purchase and introduction were spot on and very helpful. We had a somewhat unusual fund transfer situation at purchase date which was handled very well by staff.

April 29, 2025
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Reply from Pacaso

It’s great to hear our team was able to support you and navigate the process so smoothly. We're so glad you chose Pacaso and congratulations on your new home!

Rated 5 out of 5 stars

Diligent and Patient

Each Pacaso representative made an effort to respond to where we were in the process, with diligence and patience.

April 30, 2025
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Reply from Pacaso

We’re so glad you felt supported every step of the way. It means a lot to us that the team’s patience and care made a difference. Congratulations on your new home!

Rated 5 out of 5 stars

House is beautiful and ready to go

House is beautiful and ready to go. Pacaso People are responsive and professional when needed.

April 19, 2025
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Reply from Pacaso

Thank you for the great feedback. We're glad to hear you're enjoying the home and that our team has been responsive and professional. We’re always here to support you and appreciate you being part of the Pacaso community.

Rated 5 out of 5 stars

Expectations exceeded!

I work in the residential real estate business and have a well functioning team. I would like to think that I know another when I see it and I'd say that the team at Pacaso has exceeded expectations. I would recommend them and use them again if the opportunity arises. Great job!

April 22, 2025
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Reply from Pacaso

Thank you for the thoughtful review. Coming from someone in the real estate industry, your kind words truly mean a lot. We're glad to hear our team exceeded your expectations and appreciate your recommendation and support.

Rated 5 out of 5 stars

We appreciate Micha and the team!

We appreciate Micha and the way he helped us experience a Pacaso stay first hand before we purchased in Lake Tahoe! We are thrilled and can’t wait for our first stay in the home! All of the team has been exceptional and very professional! Thank you!

April 19, 2025
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Reply from Pacaso

Thank you for the kind words and for sharing your experience. We're so glad Micha and the team were able to support you throughout your journey and help you experience Pacaso firsthand. We're thrilled for you and enjoy your first stay in your Lake Tahoe home!

Rated 5 out of 5 stars

Great experience with Pacaso

Every person we were involved with during our transaction was professional, friendly, well informed and readily available if we had questions. Everything was handled professionally and seamlessly. We were very impressed from start to closing.

March 13, 2025
Rated 5 out of 5 stars

Great experience getting a second home!

Had a great overall experience working with the Pacaso team from start to end of the sales process. The staff was very responsive and communicative throughout.

December 19, 2024
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Reply from Pacaso

Thank you for the review! We're glad to hear you had a great purchase experience.

Rated 5 out of 5 stars

As a second time buyer of a Pacaso

As a second time buyer of a Pacaso, they continue to impress with how easy they make the whole buying process for us.

December 18, 2024
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Reply from Pacaso

Hi Daniel, thanks for the review. We're thrilled to hear the team delivered a great home buying experience -- again!

Rated 5 out of 5 stars

Carmel Delight

We saw a gorgeous house online at Pacaso. We inquired about the property and got a call back promptly. Our Pacaso agent was in another part of the country, but despite that she flew to the property the next weekend to meet us there. She was helpful, concise, truthful and thoughtful about the property, the price and how Pacaso works. We were delighted with the house and with her work. She has followed through with every element along the way. We are delighted with the service and the new house.

November 20, 2024
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Reply from Pacaso

Hi Sam and Margie, thank you for your kind words. We’re thrilled to hear about the positive experience with your Pacaso agent. Welcome to your new home!

Rated 5 out of 5 stars

An Impressive Journey with Pacaso: Continually Exceeding Expectations

We have recently completed our purchase with Pacaso and would like to express our appreciation for the exceptional service we received throughout the process. From our initial sales contact, the team was not only helpful but also exceptionally friendly. As we moved into the closing phase, the closing team continued to provide outstanding support and professionalism. Our interactions with the property manager and scheduling team have been equally positive, showcasing their expertise and approachability. We encountered no obstacles during the process, and each step has increased our satisfaction. Furthermore, the app has proven to be remarkably intuitive and user-friendly.

October 16, 2024
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Reply from Pacaso

Hi Tammy, thank you for your review. We're thrilled the hear the team has delivered a great experience!

Rated 5 out of 5 stars

Excited about our recent Purchase…

Excited about our recent Purchase through Pacaso. Geoff and Michael couldn't have been better to work with. Their inventory and options were amazing. The process was extremely smooth and efficient. Each member of the team we worked with was outstanding.

September 28, 2024
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Reply from Pacaso

Thank you Andy and Sarah for your review! We're thrilled to hear you had a great experience with the team. Congrats on the purchase, and if you need anything please don't hesitate to reach out!

Rated 5 out of 5 stars

Great experience

Great, professional and friendly people in all parts of the organization with whom we worked. Efficient process to handle the paperwork virtually.

September 27, 2024
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Reply from Pacaso

Thanks for the review and welcome to the Pacaso family!

Rated 5 out of 5 stars

All the benefits of a luxury second home without the headaches!

Pacaso has taken all the sting out of searching, buying, and managing a property. We have all the pleasures of enjoying a property without any of the hassles. Even my wife, who is an interior designer, was delighted not to have to do anything and the home exceeded her expectations. Pacaso made the whole process effortless and painless for us. We are also excited for the new swap feature, we think this will be transformative for the business

September 19, 2024
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Reply from Pacaso

Thanks for your review. We're happy to hear the home has exceeded your expectations, and that you're just as excited for the swap feature as we are!

Rated 5 out of 5 stars

Our experience with Pacaso has been…

Our experience with Pacaso has been terrific. We had some learning curves throughout the process, which have been ironed out at this point. We, as the partial owner, have learned how to manage scheduling and organize our needs to make for an easy entrance and exit from the property.

September 19, 2024
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Reply from Pacaso

Hi Valerie, thanks for sharing your review. We're happy to hear you've had a good experience with Pacaso and hope you enjoy your home for many years to come!

Rated 5 out of 5 stars

Easy switch from one Pacaso to Another

I had a great place in Lake Tahoe and wanted a bigger house because my extended family has expanded. I really wanted 2 shares at the new house and Micha, my sales partner, and the team made it easy and seamless. My only complaint was not in my experience of this sale, but that now sometimes other Pacaso reps call and text me. From a client perspective, I really only want to work with one sales person. Happy with me new purchase(s)!

August 20, 2024
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Reply from Pacaso

Thank you for sharing your experience! We’re thrilled to hear that Micha and team made the sales process seamless for you.

We understand your preference to work with one dedicated sales person and this feedback will be shared with the team.

Congratulations on your new purchase in Lake Tahoe!

Rated 5 out of 5 stars

Wonderful people, great experience

Great communication during the entirety of the process, and wonderful, friendly people who demonstrate they care about providing great service.

July 19, 2024
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Reply from Pacaso

Thanks for the review, Bob! We hope you enjoy your Pacaso for many years to come.

Rated 5 out of 5 stars

Seamless Purchase

The purchase process went seamlessly. The entire Pacaso Team acted professionally and were prompt with proving whatever information we needed.

July 11, 2024
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Reply from Pacaso

Hi Mike, thanks for the review. We're glad you had a seamless transaction, and welcome to the Pacaso family!

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