Pacific Packaging AustraliaReviews 

1,996
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt delivery service, often noting that orders arrive quickly and within the estimated timeframe. Many also highlight the excellent quality of the products, finding them to be well-made, durable, and exactly as advertised. The ordering process is frequently described as easy and smooth, contributing to a positive overall service experience. However, some customers also noted issues with delivery, including orders not arriving, being delivered to the wrong address, or experiencing problems with packaging and pallet delivery. A few other people also felt that there were discrepancies in their orders, such as missing items or damaged bags.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Consumers find product quality to be consistently positive, with many reviewers highlighting the outstanding... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of online ordering and... See more

Service

People report positive experiences with service, often highlighting prompt delivery and ease of dealing with... See more

Quality

Reviewers consistently express satisfaction with the quality of products, often describing them as good,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

i ordered via internet and paid and goods arrived and were dropped at one of the delivery points i suggested in the comments section of the order. very pleased with this company as many other companie... See more

Company replied

Rated 5 out of 5 stars

I placed my order on Monday night and the package was delivered early Wednesday morning. To me, that is pretty good service. I received several emails updating me on the delivery stages. Many thank... See more

Company replied

Rated 5 out of 5 stars

Easy website to use and kept informed of status of shipment while being able to track it. The product arrived in the estimated time frame. Overall, a positive experience.

Company replied

Rated 5 out of 5 stars

I ordered the wrong tie down straps and rang customer care. They were most helpful in solving my problem and how to return and reorder the tie down i actually wanted.

Company replied


Company details

  1. Packaging Supply Store
  2. Business to Business Service
  3. Packaging Company
  4. Plastic Bag Supplier
  5. Polythene and Plastic Sheeting Supplier

About Pacific Packaging Australia

Written by the company

Pacific Packaging Australia

ISO 9001:2015 Certified • Trusted by Australian Businesses Since 2014 • 5-Star Rated on Trustpilot • Australia-Wide Delivery

Pacific Packaging Australia supplies reliable, industrial-grade packaging solutions trusted by businesses across construction, agriculture, landscaping, logistics, manufacturing and waste management. Since launching in 2014 as Brisbane Bag Company, we’ve built a reputation for quality products, fast delivery and customer service businesses can rely on.

From bulk bags and woven sacks to pallet wrap, strapping and shipping supplies, we help Australian businesses reduce downtime, protect products and keep operations moving efficiently.

Why Businesses Choose Pacific Packaging Australia

  • Industrial-grade packaging solutions built for demanding Australian conditions
  • ISO 9001:2015 certified quality management systems
  • Fast dispatch and Australia-wide delivery from multiple warehouse locations
  • Bulk pricing and wholesale supply options available
  • Trusted by thousands of Australian businesses nationwide
  • 5-star rated customer service backed by a price beat guarantee

Our Packaging Solutions

  • Bulk Bags (FIBC Bags): Heavy-duty bulk handling solutions designed for transporting and storing sand, gravel, fertiliser, waste, feed and other bulk materials safely.
  • Woven Polypropylene Bags: Durable woven sacks ideal for firewood, grain, animal feed, produce, aggregates and industrial packaging applications.
  • Garden Waste Bags & Skip Bags: Strong, reusable solutions for landscaping, renovations, green waste and site clean-up projects.
  • Strapping, Tapes & Pallet Wrap: Reliable pallet securing and freight protection products to help reduce damage during transport and storage.

Fast Australia-Wide Delivery

With warehouses located in Melbourne, Brisbane, Sydney, Perth and Townsville, we provide fast, efficient delivery across Australia. Our online store offers secure checkout, live stock availability, transparent pricing and convenient bulk ordering options.

Committed to Quality & Sustainability

We partner with trusted ISO-certified manufacturers who prioritise consistent quality, responsible manufacturing and recyclable packaging materials wherever possible. Our focus on reducing waste and supporting sustainable supply chain practices helps businesses make more responsible packaging choices.

Whether you’re purchasing a single pallet of packaging supplies or sourcing large-scale wholesale solutions, our experienced team is here to help you find the right products at competitive prices.

Shop With Confidence

Discover why thousands of Australian businesses trust Pacific Packaging Australia for dependable packaging solutions. Visit www.pacificpackaging.com.au

Your Trusted Partner in Packaging Solutions

Written by the company

Delivering Quality, Service, and Reliability – Every Time
At Pacific Packaging Australia, we pride ourselves on providing ISO-certified, high-quality products backed by exceptional customer service. From woven polypropylene bags to bulk packaging solutions, we’re committed to delivering reliability, value, and peace of mind to every customer, nationwide.

Price Beat & Satisfaction Guarantee

We don’t just promise quality — we back it up.

We don’t just promise quality — we back it up.
At Pacific Packaging Australia, we’re committed to providing exceptional value and service. That’s why we offer a Price Beat Guarantee — if you find a lower advertised price on an identical product, we’ll beat it. Additionally, our Satisfaction Guarantee ensures that if you encounter any issues with your order, our team will work diligently to resolve them, ensuring your complete satisfaction with your purchase. Our customers trust us for: • ISO 9001 certified quality standards • Fast nationwide shipping • Friendly, responsive support • Hassle-free replacements or credits when things go wrong Shop with confidence — we’ve got your packaging needs covered.

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,996)

215 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

instant delivery

February 5, 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Phillip, thanks for your feedback and kind review. Glad to hear you received your items promptly.

Rated 5 out of 5 stars

My order arrived

My order arrived

February 9, 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Heather, happy to hear your order arrived without issue. We hope you're happy with your items. Thanks for your kind review.

Rated 5 out of 5 stars

As on price and on time described and delivered very…

As described and delivered very efficiently.

February 10, 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Carl, thanks for shopping with Pacific Packaging Australia. We hope you're happy with your purchase and glad to hear you received your items promptly. Thanks for your kind review.

Rated 5 out of 5 stars
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Jason, glad to hear you love the bags and are happy with the quality. Thanks for your feedback and kind review.

Rated 5 out of 5 stars

Quick efficient service and great…

Quick efficient service and great quality products that are competitively priced and the free delivery is a real bonus, keep up the great work

February 10, 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Andrew, Thanks for shopping with Pacific Packaging Australia. It's great to hear your overall satisfaction with the service provided and the quality of the products. We look forward to having you shop with us in the future. Thanks for your very kind review.

Rated 5 out of 5 stars

Good

Good, delivered promptly

February 9, 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Martin, glad to hear your items were delivered quickly. We hope you're satisfied with your items. Thanks for your kind review.

Rated 5 out of 5 stars

Immediate response to our enquiry

Immediate response to our enquiry, delivery in short time. Great service and supply

February 9, 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Rijks, happy to hear your items were delivered promptly and the service provided was equally as good. Thanks for your very kind review.

Rated 5 out of 5 stars

Always helpful and great quality of…

Always helpful and great quality of products and services

February 5, 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Peter, it's always a pleasure to provide you with great service. Thanks for choosing to shop with Pacific Packaging and for your wonderful reviews.

Rated 5 out of 5 stars

Fantastic product and very quick…

Fantastic product and very quick delivery

February 3, 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Todd, we're pleased to hear you love the firewood and kindling bags. Thanks for your feedback and very kind review.

Rated 5 out of 5 stars

Very prompt delivery

Very prompt delivery, exactly what I ordered, simple process

January 23, 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi July, thanks for your very kind review. We're glad to hear your bags were delivered quickly and that you're happy with them.

Rated 5 out of 5 stars

repeat customer here

repeat customer here, always great product, easy to online order and delivery to our door.

February 2, 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Dean, thanks for your very kind review and for your continued business. It's wonderful to hear your experiences with us are always positive. We look forward to next time.

Rated 5 out of 5 stars

Great service

Great service
Quick delivery time
Product looks very good 👍🏻

February 2, 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Karl, happy to hear you received your items promptly and you're happy with them and the service provided. Thanks for your feedback and kind review.

Rated 5 out of 5 stars

Excellent service and quality

The quality of the products purchased was outstanding, arriving quickly and as described

January 15, 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Dean, happy to hear you're pleased with your items and they arrived quickly. Thanks for your feedback and very kind review.

Rated 5 out of 5 stars

Excellent delivery times and also good…

Excellent delivery times and also good service and product

January 29, 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Brad, glad to hear your items were delivered quickly and that you're happy with them. Thanks for your very kind review.

Rated 5 out of 5 stars

Easy to use webpage

January 20, 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Hi Kevin, thanks for your kind review and feedback. Glad to hear you found our website easy to navigate.

Rated 5 out of 5 stars

Hi,placed an order for garden bags as…

Hi,placed an order for garden bags as my local supplier has closed down. the order came within a few days. it was a seemless process. i did call to say thankyou but tey where closed. i will be re ordering soon.

January 26, 2026
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Reply from Pacific Packaging Australia

Thanks Paul! that's great to hear that your experience with us was such a positive one

Rated 5 out of 5 stars

Very easy to use web site.

Very easy to use web site.
We just wanted some basic bags to put our kindling in and Pacific Packaging had everything.
Thank you

January 14, 2026
Pacific Packaging Australia logo

Reply from Pacific Packaging Australia

Thanks John for choosing Pacific Packaging, we appreciate your positive review

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