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Rated 4 out of 5 stars

Great service, prices fine. Been a customer for a while and have given four stars as the quality is down this past couple of orders. Flaps tearing off when opened for packing due to glue overspill,... See more

Company replied

Rated 2 out of 5 stars

I used to use this company a couple of times per year for bubble envelopes. i found them through eBay so would either buy directly on their website or via eBay. Whichever was best value at the... See more

Rated 5 out of 5 stars

Fantastic customer service. Great communication from Mani who has helped me twice in a few days on sizeable orders when others had no stock or were giving long lead times. Now our go-to supplier for p... See more

Rated 5 out of 5 stars

Having ordered these before, I was disappointed with the book wraps. The cardboard surface was wrinkled and the overall quality poor. After I posted a 2 star review to say so, Roshan contacted me and... See more

Company replied

Company details

  1. Packaging Supply Store

Written by the company

We are a service driven supplier of packaging & parcel products. We hold a wide range of stock from core packaging products and parcel products to custom packaging solutions made to customer requirements. We guarantee that we’ll source any packaging or parcel product, which is why we’re always adding to our service and packaging & parcel product range in a continuous cycle - so there’s always plenty of reason to check back with Packaging Now for packaging and parcel products of all kinds.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

424 reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Good Value

Delivery on time, and as ordered. Outer packaging was a bit bashed which affected the carboard products inside. The products I have used before and are good value for money.

February 25, 2021
Packaging Now logo

Reply from Packaging Now

Good Morning,

Please do let us know if any of your products are damaged and we will send you a replacements immediately.

Kind Regards,

Packaging Now Team

Rated 3 out of 5 stars

Shipping has literally doubled in price…

Shipping has literally doubled in price since I last ordered, taking away any savings I make by buying in bulk. Will be sourcing from elsewhere. Delivery was fast and products are good quality though.

February 9, 2021
Packaging Now logo

Reply from Packaging Now

Dear Customer,

We do apologise, currently due to the pandemic we are sending most parcels on a next day courier.

The cost of shipping in currently being assessed and we hope to have a solution by the time the national lock down is over.

Kind Regards,

Packaging Now Team

Rated 4 out of 5 stars

Great product

Great product, arrived super quick and easy to put together. Only drawback was that the postage was almost as much as the boxes, although this is obviously better value if you’re buying in large amounts. But if you’re buying 50 like I did it’s worth weighing it up.

January 16, 2021
Rated 5 out of 5 stars

Would recommend

I have regularly ordered from this company over the past few years. The boxes are great and value for money. When I have encountered an issue they have resolved to it positively, albeit sometimes taking longer than I would have liked. Delivery is usually quick and I personally have found my boxes to be packaged for delivery to me in an appropriate way. I would however feedback that some tracking or delivery information would be welcome. Overall I would recommend this company and will continue to use them.

January 15, 2021
Unprompted review
Rated 4 out of 5 stars

I have tried to update a previous…

I have tried to update a previous review but for some reason when I did my original review, it did not link to my account so I can't. I had an order dispatched on the 3rd December and by 10th december it was still not here. I e-mailed twice had no reponse. I called and they said they had e-mailed but my order was being held with DHL. They said they would arrange for a new order to be dispatched next day with a different courier. I e-mailed later on to ask for the original tracking which I did not get and also for written confirmation of the new order. I got the new order and also on that same day (11th december) I also received the order from DHL which sadly was soaking wet (not good for paper and cardboard) so it was a very good job my other order came because I had to throw the other packaging away as it was too wet to be used which was a shame!

I really do appreciate them sending more packaging but it was a shame it took a review on here to get them to respond to me via e-mail. The packaging is great and fantastic value it really is I can't fault them there as it is super quality. The big problem is not responding to e-mails even after having called them. I know we are all busy right now but when I have an order that is missing, it would have been nice to have them respond. It would also be good to get some tracking from them too so you can track your own order as I had no idea when/if my order would arrive. I also would perhaps look at not using DHL as they really have let you down badly by leaving my order (I also see others have had this too) in their warehouse to be left to get soaking wet as it is not fair on you as a company to have a courier service let you down like this and I know that once it is with a courier it is not in your control but they have sadly caused a big part of the issue here with this whole order, but not getting any e-mail responses back when asked 3 times for tracking etc did not help either.

I would use this company again as I really like the packaging but had to mark 4 stars due to the issues with being in contact with them etc. I really am sorry, I hope that when I make another order with you things might have improved.

December 12, 2020
Unprompted review

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