I purchased stacked Olson and Smith airfryer,after initially thinking I'd been sent wrong one,as I wanted see through drawers,it just looked plain black ,I sent emails explaining,during this time real... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was really dubious after reading reviews and then I got sent the wrong item which really worried me. However, I received the wrong item on Friday and by the Monday I had an email from DPD to say the... See more
Well pleased with the air frier though it took an age to come probably due to a poor choice of shipping company. Yodel were terrible, their tracking app doesn't work, it was marked as out for deliver... See more
Online choice of products was good, the service & delivery excellent. Dropped one star because the product itself (storage shed with lift up lid and double doors to front) was rather flimsy, and a li... See more
Company details
Written by the company
At Packed Direct, we connect you directly to premium brands, just great value. Explore our curated range of home & garden products, fitness equipment, paddle boards, storage, home & office essentials, gaming accessories, cabin luggage, and suitcases. We proudly represent top-quality brands including Olsen & Smith, Sport24, Aqua Spirit, Aerolite, Xtreme, Hoppa, and 5 Cities. Enjoy competitive prices, free delivery, and a 90-day return guarantee because convenience, trust, and satisfaction are what we stand for.
Contact info
Unit 5 Russel House, Russel Square, Southfields Business Park, Laindon,, SS15 6TF, Essex, United Kingdom
- support@packeddirect.com
- packeddirect.com
4.2
Great
642 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great all round service
Telephone staff very helpfull ,informative and polite, delivery on time, service excellent
March 7, 2024
The test will be how waterproof it is
The test will be how waterproof it is. Seems really good and especially at the price
February 17, 2024
Fits the purpose
Good delivery with upto Date delivery information. The trolly is really great and does the job
Holds plenty of shopping and easy to move around
February 16, 2024
Quick delivery and no hassle
January 23, 2024
Exactly what I required
January 23, 2024
Quick and efficient also nice product
January 22, 2024
Quick and efficient service
It was easy to order a large item online which was dispatched quickly and delivered quickly. The website was easy to navigate and overall very happy with the quick and efficient service.
January 18, 2024
Good price for a great product
January 24, 2024
Delivered quickly and unit is good…
Delivered quickly and unit is good value for money. Took longer to assemble than I was led to believe.
January 23, 2024
Product delivered efficiently and on time.time
Kept informed of progress up to delivery.
Efficient service
January 20, 2024
Excellent product with fantastic service
January 20, 2024
Very helpful
Very helpful, drivers were great and we're happy to put the product I brought exactly where I needed it to be.
January 19, 2024
Arrived on time and looks great.
December 26, 2023
Missing screws …
I ordered a storage unit for the garden. It turned up missing a lit of the screws. Unfortunately, we had started to put it together, so our living room was taken over by it.
There was no way of calling them, so we had to communicate online, this took extra time. They promised to send the screws, 3 days later, we received one of each of the types, not the 29 that were missing. So after 1 week, we received the correct amount.
January 2, 2024
Unprompted review
Reply from Packed Direct
Dear Dorte
We hope this message finds you well. First and foremost, we want to express our sincere apologies for the inconvenience and frustration caused by the missing screws in your recent order of the garden storage unit. We understand the frustration of having to deal with assembly challenges, especially when essential components are missing.
We deeply regret that our initial response and the subsequent shipment of the correct screws did not meet your expectations in a timely manner. We understand the impact this situation had on your living space and the extra time it took to communicate and rectify the issue online. We genuinely appreciate your patience and understanding throughout this process.
We also want to acknowledge that we offered you a discount code as a gesture of goodwill for the inconvenience caused. We understand that you found the discount code unsatisfactory, and we want to express our sincere apologies for any disappointment this may have caused.
Customer satisfaction is our top priority, and we take your feedback seriously. We have taken steps to improve our internal processes to prevent such occurrences in the future. Your experience has been a valuable lesson for us, and we are committed to providing better service moving forward.
Once again, we apologise for any inconvenience you experienced and appreciate your understanding. If there's anything else we can do to make things right or if you have any further concerns, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Warm regards
Packed Direct.
Granddaughter picked computer desk
Granddaughter picked computer desk, ordered , delivered and built all within 3 days during Xmas . Great product and idiot proof to build.
December 25, 2023
Fast delivery and excellent service
Fast delivery and excellent service. Product is really nice too, my son is over the moon!
December 22, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.