Pack Mule Reviews 631

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Pack Mule products are top-notch—reliable, durable, and built to last. The performance and efficiency of their electric vehicles have made a significant difference in our operations. Customer service... See more

Rated 5 out of 5 stars

We have been open here at FedEx Ground in Austell for 4 years and Pack mule has catered to our every need from rentals, repairs, and spare parts. A huge thanks to Jeff and Linda for always answering q... See more

Rated 1 out of 5 stars

This company in itself is a joke. The upper management is incompetent. They couldn't care less about their customers or employees. They will make tons of promises and pay you just enough to where you... See more

Rated 5 out of 5 stars

I never have a problem with getting what I ordered in less than two days. Always helpful with any questions concerning their equipment and products they sell. They respond back in a timely manner anyt... See more

Company details

  1. Manufacturer
  2. Business to Business Service

Information provided by various external sources

We know that our customers depend on us to provide equipment and support that is vital to the success of their mission critical operations. For this reason, we are dedicated to serving them with the very best products and service. We measure our success by the feedback our customers provide rather than by our profits. Although our customers tell us we already provide the best products, warranty, and service, we are constantly trying to do better. But don’t take it from us, please read what our customers say.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

631 reviews

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Rated 5 out of 5 stars

I received friendly

I received friendly, helpful response when I called in for identification of parts we were needing for our lift. The part numbers and cost of the parts were given to me in a timely fashion, ordered and shipped promptly. Great company to work with!

October 8, 2019
Unprompted review
Pack Mule logo

Reply from Pack Mule

We appreciate your business.

Rated 5 out of 5 stars

4-wheel steer trailers

very nice product Customer was blown away with the quality and ability to track with the tugger.
quality and finishing is excellent a lot of attention to detail.

October 8, 2019
Unprompted review
Rated 5 out of 5 stars

I recently purchased my second Pack…

I recently purchased my second Pack Mule product on behalf of a retail customer and I can honestly say they are the number one supplier of these types of vehicles. Their customer service is second to none and will go the extra mile to make certain you are a satisfied customer and the quality of the vehicles is as good as the customer service.

August 22, 2019
Unprompted review
Rated 5 out of 5 stars

Excellent product and Customer Service

Excellent product and Customer Service. The products are very durable and low maintenance. Keep up on the general maintenance and products will last years beyond any competitor.
I have had many conversations with the Customer Service and Sales Dept. If there was a space for ten stars Wesley Pack Mule would get all ten stars filled, and I'd more.

May 10, 2019
Unprompted review
Rated 5 out of 5 stars

had an issue with a part

had an issue with a part, sent a replacement, no problems, customer service called to ensure corrective action was taken and worked. very helpful and easy to work with.

May 10, 2019
Unprompted review
Rated 5 out of 5 stars

I never have a problem with getting…

I never have a problem with getting what I ordered in less than two days. Always helpful with any questions concerning their equipment and products they sell. They respond back in a timely manner anything sent via email...usually the same day or faster If their is ever a mistake on their part they are quick to resolve it, to the customer's satisfaction.

May 1, 2019
Unprompted review
Rated 5 out of 5 stars

I have loved working with PackMule

I have loved working with PackMule. Their product is superior and their customer service is excellent. I worked with Kathy Collany, Angela Williams, Daniel Sagado and Scott Fraiser on a couple recent orders and all has gone so smoothly. They have superior communication skills and let me know when my deliveries will be available. My client was happy with the lead times and love their packmules over their old Taylor Dunns. I would definitely recommend this equipment and this company!

April 29, 2019
Unprompted review
Rated 5 out of 5 stars

Perfect cart for our needs

Perfect cart for our needs! The cart came in exactly as ordered. We had it painted to match our company's colors and it came out excellent. The cart shipped on time as promised and was packaged with care.

April 29, 2019
Unprompted review
Rated 5 out of 5 stars

Very good company to deal with

Very good company to deal with! Prompt when getting quotations, courteous, and knowledgeable. I can highly recommend this company and their great staff.

April 15, 2019
Unprompted review
Rated 5 out of 5 stars

We always have a great experience Pack…

We always have a great experience Pack Mule. I have never had any issues. Linda Banks is always very quick with getting quotes back to me, placing our order and getting it here in a timely manner.

April 2, 2019
Unprompted review

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