Paclink 

Item undelivered , absent customer service , total neglect ! Do not use

I sent a parcel they claimed the weight was 1kg more than the 30 kg I declared and without providing any evidence of the weight they charged 60 Euros (on top of the 50 euros I already paid).
I think they are just trying to steal money whenever they can.
Stay far!

Seems no way to contact Paclink. Tried contacting Evri and eBay, although it went via Paclink, on return from compassionate trip to Florida in Feb. Buyer sent photo of vintage dish smashed in 3 pieces, and said it was well wrapped. I had to send a refund.

I'm visually impaired, and it's stressed me out trying to do automated chat etc. Just kept reaching a dead end.

This is what I've just received from Paclink

"Hello, Now that your request is solved, we’d love to get your feedback. How would you rate the support received?"

They haven't resolved anything. This shows the utter contempt they have towards customers!

joke of a company using via hermes the parcel was clearly stamped on and items damaged , claim quotes there was not enough packing which there was , i will never use again [ royal mail are the best company with no issues ever ]

Lost my £173 Iphone and it is impossible to contact them. How Ebay allow these to act as a delivery service is borderline criminal. DO NOT USE under any circumstances.

Wish I read the reviews beforehand, decided to try this due to Royal Mail strikes, they make Royal Mail look like the Rolls Royce of postal services. Used a postable service including paying extra for compensation to the value of the package via their Evri option. Delivered to wrong address as shown on the proof of postage and also included a picture of the parcel and nothing else so could have been anywhere, you can't speak to anyone, after 5 emails Paclink still say they are waiting for Evri, Evri produce a different google map, I could do that from the internet - still awaiting any notice of compensation... won't use again

Extremely poor customer service. I posted an item via paclink labelling which got lost in the postal system, permanently showing as 'In transit'. I got in touch with Paclink who told me to wait a little longer, so I did, and was then told 'You only have 30 days to lodge a lost claim so you cannot now claim'. The item remains undelivered. UTTER RUBBISH.

GB2021EBAY0051549854

Just to add our experience to the growing list here, shipped our package via ebay paclink, took additional insurance due to value.
After 7 days very clear the package had been lost, investigations started, and after a while it was confirmed package lost, we were refunded some of the postage, and told the dossier was complete and handed to the insurers, were advised payment in approx 30 days ( 60 days down the line already here ).
Nothing after another 30 days, so then told now up to 90 days.
Well we are now another 90 WORKING DAYS down the line, ( Given up counting the actual days +140 ), and nothing from paclink or their insurers, no reposnse to emails, no feedback and certainly no payment.
Considering what other actions can be taken as the terms clearly state once dossier handed to insurers a max of 90 days ( not working ) before settlement.
I mean come on, you admitted you lost it, surely I shouldn't have to wait over half a year to get my insurance payment for something i paid to get insured. ( Which i had to refund to the buyer after 5 days ).

Pretty much as every other customer has stated on trust pilot. Compensation for lost parcels takes weeks and rarely finds in your favour even with compelling evidence. They are however, not so slow to take money from your account when the courier disputes the parcel dimensions. Will never use again.Learn from my mistakes, do not use this company.

Awful company , terrible customer service , don;t allow customers to put the full address into their online booking , and offer dates for parcel collection when there are no couriers working . avoid, avoid, avoid a really terrible example of a courier booking service and if the was a NO star rating I would give it to them!

note the date 2021 still not paid out

Reply from Packlink

17 Dec 2021
Hi M,

I am very sorry to hear about your bad experience.

I can see there is an existing ticket for this concern and you may continue to correspond with our customer support regarding this.

Rest assured that we will look into this matter for you to have a better experience with Packlink.

Apologies for the inconvenience caused.

Packlink Customer Service team

now the 28th march 2022
still not had a refund from paclink same old email 28/3/2022 from paclink need more information all information sent dec 2021 this lost parcel started 26/11/2022 have re sent same information today 28/2/2022
please please dont use paclink a wast off your money stay well way form them a rubbish cowboy out fit take months to answer a email some service i think not well at lest the old highway man dick turbin wore a mask this crowd the just rob you

ebay paclink
made this costly one two parcel lost using ebay paclink stay away from this mob £130 in two parcels lost in one week in uk one uk/to uk one uk/italy

all you get is fill in this form as after 10days it may not be lost question when is a parcel lost 10 day 20 days ?? 30 days

if i could give BIG ZERO thats all i would give

total rubbish service never never us them

Packlink eBay)

17 Dec 2021, 18:45 CET

Good evening Michael,

I hope this finds you well.

Please be kindly advised to allow 24 hours before I could request confirmation of Loss from Hermes.

Kind regards,

Medhat

Customer Service Specialist
eBay Delivery powered by Packlink

One still lost one returned to me that's one sake lost thanks paclink who need a rubbish service when you got paclink in the for front

Here is a ebay paclnk email Saturday am today 18th December
Yes it has been delivered but not to Italy but to my home ??? And the tone off the email makes it sound a good job DELIVERED rubbish had a trio round and round the UK

Dear michael,

We are writing to confirm that your transaction through the Global Shipping Programme has been successfully delivered by the courier.

This is a courtesy email only and no further action is needed

here we are 20th dec and parcel sent 26th nov 2021 and now they confirm it is lost with in the uk that 2 yes 2 sales i have lost and had to refund both buyer all in the month off dec 2021 NEVER NEVER NEVER USE EBAY PACLINK
HERE IS THERE EMAIL CONFIRMING 2ND PARCEL LOST ????

here is the next wee trick paclink item sold inc hermes £34.50 look at this refund £25.00 if they pay out what a shower what a shower

Reference number GB2021EBAY0056206811

Compensation coverage: 25 GBP

Carrier name: Hermes UK

Carrier tracking number: H0067A0040127183

Claim amount
Add here the value of the product or the materials that were used to produce it.

34.50
GBP

Medhat (Packlink eBay)

20 Dec 2021, 17:59 CET

Dear michael,

I hope this finds you well.NO IT FINDS ME WELL SICK AS A PIG THANKS

The investigation regarding shipment GB2021EBAY0056206811 has now been completed. The parcel has been confirmed by the carrier as lost.

In order to process your claim please complete the claim form the link below:

Sadly packlink use Myhermes as a courier. I had a £170 phone go ‘missing’ and got a pathetic £25 back for it. Having sent loads of info and proof to packlink I think it’s a joke you have to pay extra in order to get an items value back from a poor excuse for a parcel company.
No investigation into the driver at all who had picked up the parcel but just didn’t scan it (yeah right).
Really unhelpful and would avoid using packlink like the plague!!! Terrible customer service.

Taken money without authorisation, claimed I sent a oversize parcel, delivered it then asked for photos of parcel! (Clearly can’t as delivered) now just taken the charge from my bank.
Stay well clear and if need us the courier firms direct.

AFTER I CANCELLED A DELIVERY PACLINK WOULD NOT REFUND INSTEAD THEY CLAIMED I HAD SENT A PARCEL USING THEIR SERVICE BUT I HAD USED ANOTHER CARRIER, LONG RESPONSE TIMES, LIES AND OBFUSCATION.
HORRIBLE COMPANY.
ALREADY HAD 3 ISSUES WITH THEM.
WILL NEVER EVER USE AGAIN.

Don't use this company! They break your items and then won't pay any insurance!

I have used Packlink several times with sendings from Spain to Norway. In the beginning it was great. The packages came from point A-B in resonable time at a low cost.

After about 6 weeks the problem started. I got an e-mail saying that the package I sent 6 weeks ago was a lot heavier than what I had written in the papers. I know this is not true because we measured and checked the weight of the packaged several times to be sure it was correct before we sent them. We always do because we know this is important. They said the packages weight was 214.75 KG, but the real weight was 78 KG! Canvases and unframed paper are not this heavy! I complained, but the very same day I found that they had withdrawn 137 Euro more directly from my account without any permission! They actually stole money from the account using the details from my card from my first order! I went to the bank, but they were not able to help me. After several e-mails I start to understand that this is a fraud and that I should report it to the police. I am chocked that a company can reuse the details from the order in this way. Packlink asked for photos of the packages that can prove that the measures I wrote were right, but after 6 weeks these packages are of course long gone. Of course Packlink knows this. It is the reason for waiting 6 weeks. I had a similar experience last year with the same kind of fraud from billigpakke.no, but back then I still had the packages in my house and could prove that they were wrong with photos. Billigpakke decided not to charge me since I was right, but this costed me hours and hours of extra work. So I asked Packlink to send me proves with photos of the packages that can prove the difference in weight, but I didn't receive an answer yet. Of course they cannot prove anything because this is just fake, a fraud.

I now see that we are many people with the same kind of experience so please be careful!

At the same time as this happened, they didn't succeed to deliver another package in time. I hade paid 227 Euro to get this package to Norway, but after a week they wanted to return it to us! These were paintings meant for an exhibition in Norway. I had to write a lot of e-mails to make them understand that I would not take the package back. In the end they sent it to Norway, but they arrived too late for the opening of the show. It took 25 days for this delivery.

So unfortunately the conclusion is : avoid this company.

UPDATE:
Today Packlink paid my money back:) This was good news and therefore I change my review from 1 star to 3. If you are going to use packlink or any simular companies, always make photos of the sendings with the measures and weight so you can prove that you were right in case of problems.

ABSOLUTE DISCRACE, this company avoids refunds, they make it virtually impossible to claim for lost items, I've waited two months so far for a refund of parcel lost by them. DO NOT SHIP VIA EBAY SHIPPING PROGRAM. You will loose your money, PayPal will deduct your account without warning and eBay just sends you back to paclinc, paclinc sends you back to PayPal, PayPal sends you back to paclinc, THEY JUST RUN YOU ROUND IN CIRCLES, BEWARE!!!!
Parcel ID useless.
GB2020EBAY0015553767

FAKE REVIEWS THROUGHOUT HERE.
This company is appalling. DO NOT HONOUR their agreement. Do not pay compensation by dragging out cases for months.
OVERCHARGING for so called oversized items.
I packaged a helmet that was apparently 'audited' as being OVER 180cm!!! That's an awful lot of packaging!?? OR just a SCAM!