Had a Pacsafe when they were first introduced. Excellent five stars then. Used often and is still in perfect condition. Long lasting. Decided to treat myself to a new colour. Would still give it five... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is the second cross body convertible bag ive bought . The first being a gift for my daughter who loved it. They are expensive handbags , so I have been waiting for a sale before purchasing one fo... See more
Company replied
I wanted to buy backpacks for a planned rail holiday in Europe and got an 8L petite and a 26L pack. Both are just what I wanted with secure zips, hidden pockets and the ability to fasten them to a fix... See more
Company replied
Great offer delivered carefully and on time. Bought for holiday, excellent anti-theft features, and waterproof. Just the size I wanted, big enough to put a small bottle of water in and all your essent... See more
Company replied
Company details
Written by the company
Our vision is to empower travellers worldwide with secure and sustainable journeys. We strive to be the leading provider of innovative anti-theft solutions while minimizing our environmental impact. We envision a future where travelers explore with confidence, knowing their belongings are protected and their adventures leave a positive impact on the planet. Pacsafe specializes in innovative anti-theft technology, making it an ideal partner for security companies, police forces, HMRC, and the Ministry of Defence.
Contact info
United Kingdom
- customercare@pacsafe.co.uk
- pacsafe.co.uk
4.8
Excellent
614 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Comparing old with the new design: I have an old PacSafe and the new one…
I have an old PacSafe and the new one has a wider base which wanted but I was surprised there’s no internal zip pockets like the older model - very useful for Bank cards or small currency. Having one external zip pocket with the phaf of the locking systems is a bit disappointing.
December 1, 2025
Reply from Pacsafe UK
Thank you for your feedback, we really appreciate you taking the time to share it. We’re glad the wider base on your new Pacsafe works well for you, and we’re sorry to hear the change in internal pocket layout wasn’t what you expected. Designs do evolve between generations, but your comments about internal zip pockets and the practicality of the external pocket with the locking system are genuinely valuable to us. We’ve passed this on to our product team for future improvements. If you’d like help finding a model with the features you prefer, we’re always happy to assist.
Kind regards,
The Pacsafe Team
The bag arrived safely
The bag arrived safely. The quality is superb and it very light.
November 30, 2025
Reply from Pacsafe UK
Thank you for your lovely review! We're delighted to hear your bag arrived safely and that you're pleased with the quality and how light it is. If you need any help in the future, we’re always here.
Kind regards,
The Pacsafe Team
Great bag
I love the slash proof feature.
On a resent trip to Peru I had my bag slashed open and my phone was stolen, I wish I had a pacsafe bag i have one now.
November 30, 2025
Reply from Pacsafe UK
Thank you for sharing your experience, we’re really sorry to hear what happened on your trip to Peru, but glad you now have a Pacsafe to give you that extra peace of mind. The slash-proof features were created exactly for situations like this, and we hope your new bag helps you feel more secure on all future travels. If you ever need any assistance, we’re here for you.
Kind regards,
The Pacsafe Team
So far, so good
So far, so good! Ordering and delivery was very good. I can pack the items I wanted to, but I haven’t used the bag ‘in anger out and about’ yet. The quality of the bag looks excellent.
November 28, 2025
Reply from Pacsafe UK
Thank you for your review!
We’re really glad to hear that ordering and delivery went smoothly and that the bag fits everything you need. We hope it serves you just as well once you’ve had the chance to use it out and about.
If you have any questions or need help at any point, we’re always here to assist.
Kind regards
The Pacsafe Team
I was always looking for this kind of…
I was always looking for this kind of wallet.
Anti theft and very useful.
November 27, 2025
Reply from Pacsafe UK
Thank you for your review!
We’re delighted to hear that you found exactly the type of wallet you were looking for. It’s great to know the anti-theft features and usefulness hit the mark for you.
If you ever need help choosing another Pacsafe product, we’re always here.
Kind regards
The Pacsafe Team
Good quality product with discounted…
Good quality product with discounted price during sales.
November 20, 2025
Reply from Pacsafe UK
We’re really pleased to hear you’re happy with the quality of your product and that you were able to take advantage of the sale. We appreciate your support!
The Pacsafe Team
Reply from Pacsafe UK
We’re delighted to hear you found the right product at a great price and that delivery was nice and quick. We really appreciate your support!
The Pacsafe Team
Good travel wallet
Product as described and of good quality.
Brought the wallet to match cross body bag both RDF protected.
November 19, 2025
Reply from Pacsafe UK
We’re glad to hear the product matched your expectations and that you’re happy with the quality. Great choice pairing the wallet with your crossbody bag — the RFID protection makes them a perfect match.
Thanks again for choosing Pacsafe!
The Pacsafe Team
I've bought before but needed a card…
I've bought before but needed a card holder. I'm very pleased with it.
November 18, 2025
Reply from Pacsafe UK
We really appreciate you choosing Pacsafe again. We're delighted to hear you're pleased with your new card holder.
Thanks again for your support!
The Pacsafe Team
Swift efficient delivery
Swift efficient delivery. Looks very well made (as usual).
November 18, 2025
Reply from Pacsafe UK
We’re delighted to hear your order arrived swiftly and that you’re pleased with the quality , as always, we really appreciate your trust in Pacsafe.
Kind regards
The Pacsafe Team
Great product easy information to get…
Great product easy information to get the the bag open and im able to put what I need in there and looking forward to try the bag out in the next few days.
November 17, 2025
Reply from Pacsafe UK
We’re really glad to hear you found the product easy to use and that it fits everything you need. We hope it serves you well on your upcoming outings, enjoy putting it to the test!
If you ever have any questions, we’re always here to help.
Kind regards
The Pacsafe Team
Really thoughtful design and just the…
Really thoughtful design and just the right size.
November 21, 2025
Reply from Pacsafe UK
Thank you for the 5-star review! We’re really glad to hear you’re enjoying the thoughtful design and that the size is just right for you.
Thanks again for choosing Pacsafe.
Kind regards,
The Pacsafe Team
LW fr UK
All the goodies that I have purchasedare very useful . I am happy and would recommend.
November 19, 2025
Reply from Pacsafe UK
Thank you for your lovely review! We’re really pleased to hear that everything you’ve purchased has been so useful, and we truly appreciate the recommendation.
Thanks again for choosing Pacsafe.
Kind regards,
The Pacsafe Team
It arrived on the day it said and in one piece
November 18, 2025
Reply from Pacsafe UK
Thank you for your review! We’re glad to hear your order arrived on time and safely.
We really appreciate you choosing Pacsafe.
Kind regards,
The Pacsafe Team
Wallet and lanyard
I bought a wallet and lanyard. Both are extremely well made and exactly what I expected.
They were well packaged and arrived within two days.
November 21, 2025
Reply from Pacsafe UK
Thank you for your great review! We’re really pleased to hear you’re happy with your new wallet and lanyard and that they arrived well packaged and within two days.
We really appreciate your support and hope they serve you well for years to come.
Kind regards,
The Pacsafe Team
Both bags arrived quickly and in…very satisfied.
Both bags arrived quickly and in excellrnt condition. As my daughter and myself both experienced hsving our bags and pocket picked whilst on the Rome metro. I am sure the pacsafe bags will beat any other would be thief. Well done and thanks.
November 17, 2025
Reply from Pacsafe UK
Thank you so much for your review, we’re really pleased to hear both bags arrived quickly and in excellent condition. We’re sorry to hear that you and your daughter have previously experienced pickpocketing on the Rome metro, but we’re glad you now feel confident and protected with your Pacsafe bags.
Our anti-theft features are designed exactly for situations like that, and it means a lot to know they’re giving you peace of mind.
Thanks again for choosing Pacsafe, we really appreciate your support.
Kind regards,
The Pacsafe Team
Great bag
Great bag, I found a rucksack too big, this is just the right size. Comfortable around my back and can swing around to my front in busier places without taking it off. Locking mechanism a bit fiddly which is great in a way as it will be fiddly for someone to open without me knowing. The included pen was a lovely addition.
November 19, 2025
Reply from Pacsafe UK
Thank you for your wonderful review! We’re really pleased to hear your new bag is the perfect size and that you find it comfortable and secure, being able to swing it to the front in busy places is exactly what it’s designed for.
The locking mechanisms can feel a little fiddly at first, but as you mentioned, that’s part of the security benefit.
And we’re glad you liked the pen, just a small thank-you from us while stocks last!
Thanks again for choosing Pacsafe.
Warm regards
The Pacsafe Team
No obvioopick up point
Good products at good price. BUT very poor delivery options up front. When ordering there was no obvious option to have delivered to a pick up point. This require someone to be at delivery address. Reduces the likely of ordering in the future.
November 18, 2025
Reply from Pacsafe UK
Thank you for your feedback and for choosing Pacsafe, we’re glad to hear you’re happy with the products and the pricing.
We’re already reviewing our checkout process and delivery partners, and your feedback will help us improve this. We want ordering from us to be as easy and flexible as possible.
If you ever need help arranging a different delivery method, please feel free to get in touch, we’re always happy to assist.
Thanks again for the valuable feedback.
Kind regards
The Pacsafe Team
I have 3 Pacsafe bags
I have 3 Pacsafe bags, the rucksack and larger cross body bags are excellent.
The small cross body bag is a bit of a let down, the bag feels cheap, with very few pockets or security features. Very disappointing.
November 18, 2025
Reply from Pacsafe UK
Thank you for taking the time to share your feedback, and for being a loyal Pacsafe customer, we really appreciate you owning three of our bags.
We’re very glad to hear the rucksack and larger crossbody bags have served you well, but we’re sorry to learn the smaller crossbody didn’t meet your expectations.
Kind regards
The Pacsafe Team
Replacement wallet
This was a purchase of a pacsafe wallet to replace one which is becoming worn out. My partner & I purchased 2 wallets some years ago, and his is starting to wear out. Mine is still fine, even though I always carry it on me. Our original wallets were good quality & I sought to replace his with one as close to those which we already have. I couldn't find an identical one, but found one which seems suitable - similar dimensions etc. The only downside that I can see is that it is made in China. If I had realised this then I would not have purchased it. I ordered online, rather than being able to examine it, and am a bit disappointed, as I generally avoid purchasing from a country with such a poor human rights record.
November 18, 2025
Reply from Pacsafe UK
Thank you for taking the time to share your detailed feedback, and for being a long-standing Pacsafe customer, we’re really pleased to hear your original wallets have lasted so well over the years.
We’re glad you found a replacement with similar dimensions, but we’re sorry to hear you feel disappointed after discovering it was manufactured in China. Pacsafe products are designed in our global hubs, and we work with a small number of vetted, long-term manufacturing partners in China who meet strict standards for quality, labour rights, and environmental responsibility. These facilities are independently audited to ensure safe working conditions and ethical production.
We completely understand that customers may have personal preferences when it comes to a product’s country of origin, and we’re sorry this wasn’t clear enough for you during your purchase.
Thank you again for your honest feedback, it helps us improve both our transparency and our service.
Kind regards
The Pacsafe Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.