Had a Pacsafe when they were first introduced. Excellent five stars then. Used often and is still in perfect condition. Long lasting. Decided to treat myself to a new colour. Would still give it five... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is the second cross body convertible bag ive bought . The first being a gift for my daughter who loved it. They are expensive handbags , so I have been waiting for a sale before purchasing one fo... See more
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I wanted to buy backpacks for a planned rail holiday in Europe and got an 8L petite and a 26L pack. Both are just what I wanted with secure zips, hidden pockets and the ability to fasten them to a fix... See more
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Great offer delivered carefully and on time. Bought for holiday, excellent anti-theft features, and waterproof. Just the size I wanted, big enough to put a small bottle of water in and all your essent... See more
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Company details
Written by the company
Our vision is to empower travellers worldwide with secure and sustainable journeys. We strive to be the leading provider of innovative anti-theft solutions while minimizing our environmental impact. We envision a future where travelers explore with confidence, knowing their belongings are protected and their adventures leave a positive impact on the planet. Pacsafe specializes in innovative anti-theft technology, making it an ideal partner for security companies, police forces, HMRC, and the Ministry of Defence.
Contact info
United Kingdom
- customercare@pacsafe.co.uk
- pacsafe.co.uk
4.8
Excellent
613 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Prompt delivery.
February 2, 2026
Reply from Pacsafe UK
Thank you for your review, we’re really pleased to hear you were happy with the prompt delivery. We appreciate you taking the time to share your experience and hope to see you again soon. 😊
Kind regards
The Pacsafe Team
My Third Great Bag from Pacsafe
Third bag purchased from Pacsafe. Very pleased with all of them and would buy again. Great bags with good security. Lightweight and ideal or travelling.
Definitely recommend.
January 30, 2026
Reply from Pacsafe UK
Thank you so much for coming back to Pacsafe again, third time really does mean a lot to us. We’re delighted to hear you’ve been pleased with all of your bags and that they’ve proven lightweight, secure, and ideal for travelling. Thanks also for the recommendation, it’s hugely appreciated. We look forward to supporting you on many more trips ahead! 😊
Warm regards
The Pacsafe Team
Great product
Informative website, prompt delivery and great product (reusable mask). Planning to order another.
January 19, 2026
Reply from Pacsafe UK
Thank you for your great review. We’re really pleased you found the website informative, the delivery prompt, and the product just what you were looking for.
Lovely to hear you’re planning to order another, thanks again for choosing Pacsafe.
Kind regards,
The Pacsafe Team
Excellent and secure bag
Lovely little bag that fits all the essentials, arrived quickly and I can’t wait to take it in holiday!
January 16, 2026
Reply from Pacsafe UK
Thank you for your lovely review. We’re really pleased to hear the bag fits all your essentials and arrived quickly.
Hope it serves you well on your holiday, enjoy your travels and thanks again for choosing Pacsafe.
Kind regards,
The Pacsafe Team
Very good company to deal with
Very good company to deal with, no problem, prompt delivery , easy return on one of the items not suitable , refunded promptly, love my new wallet .
January 15, 2026
Reply from Pacsafe UK
Thank you so much for your kind review. We’re really pleased to hear you found us easy to deal with and that delivery and the return process were smooth.
Great to know you’re loving your new wallet, enjoy using it, and thanks again for choosing Pacsafe.
Kind regards,
The Pacsafe Team
Excellent travel bags; secure, durable and well designed
Bought two bags for a holiday to Australia, after reading a number of reviews. I wasn’t disappointed. The small back pack, with its added security details was excellent, and had enough different compartments to easily sort money, cards, keys, personal items and a bit of shopping!
The smaller handbag again proved very useful, particularly for evenings out or rainy days!
October 21, 2025
Reply from Pacsafe UK
Thank you for taking the time to share your experience. We’re delighted to hear both bags worked so well for your holiday to Australia and that the security features and compartments made travelling easier.
Great to know the smaller bag was just as useful for evenings out and rainy days too. Thanks again for choosing Pacsafe and enjoy your travels.
Kind regards
The Pacsafe Team
I love the safety of the bag ,
January 19, 2026
Reply from Pacsafe UK
Thanks so much for your review, we’re really glad you love the safety of the bag. That’s exactly what Pacsafe is all about.
Enjoy using it and thanks again for choosing Pacsafe.
Kind regards,
The Pacsafe Team
Great delivery and product
January 19, 2026
Reply from Pacsafe UK
Thank you for your review, we’re really pleased to hear you’re happy with both the delivery and the product.
Thanks again for choosing Pacsafe and enjoy using it.
Kind regards
The Pacsafe Team
Reply from Pacsafe UK
Thank you for your review! We’re glad to hear your order arrived promptly.
Thanks again for choosing Pacsafe.
Kind regards,
The Pacsafe Team
Stylish product with safety in mind
Stylish product with safety in mind. Well made not cheap. The main safety zip is a little tricky to operate.
January 6, 2026
Reply from Pacsafe UK
Thank you for your thoughtful review. We’re really pleased to hear you like the style, build quality, and the added security features of the bag.
The main safety zip is designed to be more secure than a standard zip, which can make it feel a little different to use at first, but we appreciate your feedback and will certainly pass this on to our product team.
Thanks again for choosing Pacsafe and for taking the time to share your experience.
Kind regards,
The Pacsafe Team
Quality materials and well made
Quality materials and well made. Does the job and my valuables are safely stored in the bag. Will recommend this to friends and family.
January 2, 2026
Reply from Pacsafe UK
Thank you so much for your kind review! We’re really pleased to hear that you’re happy with the quality and build of your bag, and that it’s doing exactly what it’s designed to do keeping your valuables safe and secure.
We truly appreciate the recommendation to friends and family, it means a lot to us. Safe travels and thanks again for choosing Pacsafe!
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
Thank you for your review! We’re really pleased to hear the bag was just what you needed for your travels and that you’re happy with the quality. Thanks very much for choosing Pacsafe, and we hope it serves you well on many trips to come.
Kind regards,
The Pacsafe Team
Excellent product speedily dispatched
January 6, 2026
Reply from Pacsafe UK
Thank you for your review! We’re delighted to hear you’re happy with the product and that it was dispatched quickly. Thanks very much for choosing Pacsafe and for taking the time to share your feedback.
Kind regards,
The Pacsafe Team
This is my third Pacsafe bag
This is my third Pacsafe bag the previous being Citysafe CS10O (now discontinued) with which I was delighted. I had been putting off this purchase in the hope that the Citysafe would be re-instated. Quality is as good as ever but the Convertible Crossbody bag for me does not match up to my previous purchases in design for what I need to carry on a day to day basis. I had hoped to use it in its smaller mode but find I cannot fit in everything. There is only one internal pocket which is Rifid protected but is not big enough and, because of the fold-down feature, is sited too low when the bag is used in the larger mode. It then becomes difficult to access the important items required in a timely fashion especially at a checkout. Please bring back the Citysafe CS100!
January 7, 2026
Reply from Pacsafe UK
Thank you for taking the time to leave such a detailed and honest review and for being a loyal Pacsafe customer. It really means a lot to us that this is your third Pacsafe bag and that you were so pleased with the Citysafe CS100.
The CS100 was a much-loved style, and your feedback about the Convertible Crossbody, particularly around internal organisation, pocket size, and accessibility in both carry modes is extremely helpful and well noted. These are exactly the kinds of insights our product team values when reviewing and developing future designs.
While we’re unable to confirm the return of discontinued styles, please be assured that feedback like yours is shared internally and plays an important role in shaping what comes next.
Thank you again for your honesty and continued support.
Kind regards
The Pacsafe Team
Reply from Pacsafe UK
Thank you for your review! We’re really pleased to hear you’re happy with the product and that it was delivered quickly. Thanks very much for choosing Pacsafe and for taking the time to share your feedback.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
Thank you for your review! We’re really pleased to hear you’re happy with the product. Thanks for choosing Pacsafe and for taking the time to share your feedback.
Kind regards,
The Pacsafe Team
It’s nice to use a company of which you…
It’s nice to use a company of which you have personal experience and have confidence in their range. PAC Safe is one such company for me. All their items are well designed and manufactured and give long and safe service.
December 29, 2025
Reply from Pacsafe UK
Thank you for such a thoughtful review. We’re really pleased to hear you have confidence in Pacsafe and that your personal experience with our products has been consistently positive. It means a great deal to us to know our designs and build quality have given you long-lasting and reliable service.
Thanks again for your continued support and trust in our range.
Kind regards,
The Pacsafe Team
Description not clear
December 29, 2025
Reply from Pacsafe UK
Thank you for your feedback. We’re sorry to hear that the product description wasn’t clear enough, this is something we take seriously, and we’ll review it to see how we can improve the information provided.
If you have any questions about the product or need help finding something more suitable, please don’t hesitate to get in touch, we’re always happy to help.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
Thank you for your review! We’re pleased to hear your order arrived safely. We hope it serves you well once you’ve had a chance to use it, and please don’t hesitate to reach out if you have any questions in the meantime.
Kind regards,
The Pacsafe Team
Reply from Pacsafe UK
Thank you for your review! We’re really pleased to hear you’re happy with the product and found it good value. Thanks very much for choosing Pacsafe and for taking the time to share your feedback.
Kind regards,
The Pacsafe Team
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