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Paddle Reviews 10,642

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TrustScore 4 out of 5

4.1

e-Commerce Solution Provider
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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers frequently highlight the speed and efficiency of the service, particularly appreciating the quick response times and the ease of use when managing subscriptions or requesting refunds. Many people found the chatbot service to be very helpful, providing fast answers and making processes like cancellations straightforward and painless. However, some customers reported issues with payments not being processed correctly, leading to subscription problems. There were also instances where people experienced delays in receiving refunds or, in a few cases, issues with refund processing.

What people talk about most

Refund

Users describe ambiguous interactions with refund. Many customers report quick and easy refund processes,... See more

Subscription

Customers had ambiguous experiences with subscription. Many reviewers reported issues with unexpected... See more

Payment

Clients share negative opinions on payment. Many reviewers report issues such as hidden charges, unauthorized... See more

Response time

Customers consistently note positive experiences with response times, with many praising quick refunds via... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the process quick, easy, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I purchased the Windows Unlock Go Basic package but unfortunately it didn't work for me. Because of this I used their chatbot service to request a refund. That service was quick and efficient, and I h... See more

Rated 4 out of 5 stars

While I liked the app I purchased I did not expect to be charged a fee for an upgrade I did not authorize. It was easy enough to request an immediate refund so no harm no foul.

Rated 4 out of 5 stars

Great fun app overall, only drawback is tempo to follow along to is way too quick for my liking. Especially if it's a song you're only remotely familiar with. Customer service was awesome.

Rated 4 out of 5 stars

Easy to use when cancelling accidental subscription. I didn’t realise they would start charging weekly after 7 days. So have requested a cancellation and refund. I hope to receive payment refund with... See more

Company details

  1. e-Commerce Solution Provider
  2. Business to Business Service

Written by the company

Paddle sells software and digital products from thousands of software companies. If you do not recognize a charge and would like a receipt, or suspect that a charge is fraudulent we can help identify, investigate and quickly resolve the issue at https://paddle.net/

Contact info

4.1

Great

TrustScore 4 out of 5

11K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

It fast and reliable

It fast and reliable, as am African woman who love online shopping and purchases of other services and products I never thought it was this for me to get my money back especially from an international company but they made my experience worth the while

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Paddle still enables scams!

Paddle enabled a scam company to pretend it's OpenAI. Do not trust Paddle or use Paddle as it's part of this refined scam. When contected they blame the scammers.
"In June 2025, the U.S. Federal Trade Commission (FTC) announced that UK-based payment processor Paddle.com Market Ltd. agreed to pay $5 million to settle allegations that it facilitated, or "enabled," tech-support scams that defrauded consumers out of millions of dollars."

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

refund made

I had a problem signing up for an annual package, believing they would only charge the monthly fee. However, when I saw that they charged the full year's amount at once, I was shocked and requested a refund, which was processed very quickly. I received prompt service.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Received notification that I had been…

Received notification that I had been charged for a subscription that I had already canceled. Went into the chat with customer service guns blazing, ready for a fight and they literally refunded me immediately and confirmed that the subscription had been canceled.

April 7, 2026
Unprompted review

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