Paessler PRTG Reviews 1,156

TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

SMB. Used Free PRTG (<100 sensors) since PRTG came on market (a looong time ago). It has always worked as configured and expected. It is fantastically flexible and is used fully at two geographical... See more

Company replied

Rated 1 out of 5 stars

PRTG used to be a solid choice, but the skyrocketing licence prices and the move to a subscription model are a sad joke. You end up paying a lot more money for zero real improvements. The GUI still fe... See more

Company replied

Rated 1 out of 5 stars

Paessler was taken over by another company, since then it has been on a steady decline. Both customers and their own employees don't trust Paessler anymore, and with good reason. They switched to a... See more

Company replied

Rated 5 out of 5 stars

Clean UI, easy to use for causal usecase while allowing experts to config more detail configuration. Love the onboarding process which guides me through all basic steps i need to take for the setup. A... See more

Company replied

Company details

  1. Software Company

About Paessler PRTG

Written by the company

Since 1997, we offer monitoring solutions for businesses across all industries and all sizes, from SMB to large enterprises. Today, more than 500,000 users in over 170 countries rely on PRTG and other Paessler solutions to monitor their complex IT, OT and IoT infrastructures.

Discover our 3 Paessler PRTG products:

PRTG Network Monitor

Keep an eye on all systems, devices, traffic & more

- Best fit for small & medium environments
- Start monitoring with our on-premises solution
- Perpetual license

PRTG Enterprise Monitor

Scalable software for monitoring large IT infrastructures

- For large & very large environments
- Keep an eye on your business services, SLAs, and entire IT system
- Get started with our most scalable enterprise network monitoring software

PRTG Hosted Monitor

Leave the hosting to us

- For cloud and hybrid IT infrastructures
- Monitor up systems, devices, application and services
- Suited for small to large environments
- Start monitoring with our cloud-based monitoring solution

Learn more about Paessler and PRTG at www.paessler.com/company/about-us


Contact info

3.4

Average

TrustScore 3.5 out of 5

1K reviews

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Replied to 86% of negative reviews

Typically takes over 1 month to reply

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Rated 2 out of 5 stars

PRTG is hasn't user friendly UI i think…

PRTG is hasn't user friendly UI i think and many spec but like inextricable.The next versions should more than user friendly.
Regards,
Emre

September 5, 2023
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Emre,
Thank you for writing us this review. We are sorry that you don't find our web interface user-friendly. Have you tried our new design? You can easily change it in the settings.

Your Paessler Team

Rated 5 out of 5 stars

The support for setting up PRTG was…

The support for setting up PRTG was excellent. The application is giving us the insight into application server issues that we couldn't see before. Definitely recommend it.

August 30, 2023
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Robert,
Thank you very much for your review! Reading such a positive review makes our support team very happy!

Your Paessler Team

Rated 5 out of 5 stars

easy to track

easy to track, manage and understand.

August 28, 2023
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Rudra,

Thanks for sharing your review with us and the community!

Your Paessler Team

Rated 3 out of 5 stars

Its ok

Its ok. Its a little difficult to manage and I have yet to figure out how to monitor Linux disks becasue it think everything is Windows.

August 23, 2023
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Chris,
Thank you for leaving us a review! Feel free and check out our Multi-Platform Probe which can be installed on non-Windows systems.

Your Paessler Team

Rated 5 out of 5 stars

The versatility and programability is…

The versatility and programability is great!
With some basic programming knowledge and the Paesslers Forums, you can use PRTG for any scenario in any company from small to massive.

August 1, 2023
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Peter,
We're happy that you're happy! Thanks for leaving us a review!

Your Paessler Team

Rated 5 out of 5 stars

Reliable Enterprise monitoring platform…

Reliable Enterprise monitoring platform with proper support.

July 31, 2023
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Thank you so much for taking the time to leave us a review! It is a pleasure to receive such positive feedback.

Your Paessler Team

Rated 5 out of 5 stars

A super easy to use Networking tool !

A super easy to use Networking tool. The software installs cleanly and then automatically and intelligently selects and installs appropriate network probes, even probes that might not have been considered but ultimately provide useful data. It really does make it look like you know what you’re doing by providing fast answers to your networking issues.

June 30, 2023
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Mark,
Thank you so much for taking the time to share your experience with PRTG! We're thrilled to hear that you found it easy to use and that the installation process went smoothly for you. Our goal is to make networking monitoring as seamless as possible, and we're delighted that our software's intelligent selection of network probes exceeded your expectations. It's great to know that it helped you resolve your networking issues quickly and effectively.

Your Paessler Team

Rated 5 out of 5 stars

If you want on premise monitoring, then…

If you want on Premises monitoring, then PRTG is pretty much the leader in today's world. There are more pros and cons in the debate between cloud hosted and on premises than I care to dive into, but personally I prefer on premise over cloud hosted because if your internet fails you, the cloud hosted solution is pretty useless in helping you troubleshoot the issue. Naturally Paessler offers a hosted solution as well, if that's your thing.

All of that is beside the point though. The product in question (Paessler, PRTG), is amazing. The implementation is easy. Just a few quick clicks and typing in your network subnets and it is populating every little network device that can be found; even ones you don't know about!!! The sensor licensing makes more sense than charging per host too!! Every single thing about this product is intuitive and once you implement it and have the information it provides, well, you'll be wondering how you ever lived without it in your life. NagiosXI may have more flexibility in it due to its open-source platform and configuration options, but you better know scripting very well. But who wants to spend 30 hours a week writing and editing scripts, trying to get graphs to work correctly, all so you can interface with a GUI that screams 2001.

With that being said, regardless if you are new to the monitoring game, or a seasoned veteran, PRTG is the solution you are looking for.

June 19, 2023
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Joseph,

Thank you for your detailed review. We're thrilled to hear that you value our on-premises monitoring solution. Your preference for its reliability during internet outages and easy implementation process aligns with our goals.

Your feedback on the intuitive setup process and our sensor licensing approach is greatly appreciated. We're glad to know that PRTG has become an essential tool for you, providing valuable insights without the need for extensive scripting.

Should you have any further feedback, feel free to become part of our PRTG Feedback Insiders. You can find all the information here: https://go.paessler.com/prtg-feedback-insiders

Your Paessler Team

Rated 5 out of 5 stars

Flexible NMS solution with accurate sensors

PRTG Provides us a rich experience in handling Network & Server devices with quality sensors. We are able to get both Realtime as well as historic data with multiple custom attributes. Moreover MIB's are also supported for majority of our branded Devices. It is highly user friendly when compared to its competitors like Zabbix, Observium etc. Overall a great NMS solution for Enterprises.

June 22, 2023
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Sachin,
Thank you for leaving us a review! We are happy that you are enjoying PRTG and we love hearing about how you are using it.

If you would like to give us more feedback, why not become part of our PRTG Feedback Insiders. You can find all the information here: https://go.paessler.com/prtg-feedback-insiders

Your Paessler Team

Rated 4 out of 5 stars

Good Software, but has some flaws.

Needs a Linux version.

The Windows Version needs some work, because the Probe often crashes.

but all in all, very good dashboards, very visable if something bad happens.

way better than icinga.

April 26, 2023
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Calvin,
Thank you for taking the time to leave us this
review!
Have you already tested our Multi-Platform Probe? This probe can be installed on Windows and Linux systems, as well as on ARM-based devices and Docker.
Feel free to take a look at our blog. Here you will find a lot of information.

Your Paessler Team

Rated 5 out of 5 stars

blah

It was good - But learning curve is full on

April 11, 2023
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Daniel,
Thank you very much for your review!
To help you get started with PRTG and get the most out of it, take a look at this page: https://www.paessler.com/support/getting-started

Your Paessler Team

Rated 5 out of 5 stars

Ease of use

I had never used PRTG before and I was surprised how easy it is to use, it is very self explanatory

March 31, 2023
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Danilo,
Thanks for sharing your review with us and the community! Feel free and take a look at our how-to guides and our YouTube channel to get the most out of PRTG.

Your Paessler Team

Rated 5 out of 5 stars

Easy, Great UI and Powerful

Simple, Simple and Simple but Powerful.

It's a greate software to monitoring the network

March 16, 2023
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Nicolás,
Thank you for leaving us a review! We are happy that you are enjoying PRTG!

Your Paessler Team

Rated 5 out of 5 stars

Using PRTG

I had a great experience using this awesome product. It is so simple to understand and I am sure most users will attest to this fact. Status updates and info about other accounts logging onto the network are great.

March 3, 2023
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Pat,
We're happy that you're happy! Thanks for leaving us a review!

Your Paessler Team

Rated 5 out of 5 stars

Its reliable, worth the cost, Very simple and fast to implement.

I've been using PRTG in a number of different organizations/ industries for many years. I rely on the reporting / alerting and visual output of this information every for every second of each business day! I will always feel comfortable knowing that this information keeps me in a Job, and shows my co-workers and management team that I have a full understanding of all the important infrastructure and its status supporting the business.

March 2, 2023
Unprompted review
Paessler PRTG logo

Reply from Paessler PRTG

Dear Chris,
Thank you for leaving us a review! We are happy that you are enjoying PRTG and we love hearing about how you are using it.
Would you like to give us further feedback or do you have any improvement requests? Become a PRTG Feedback Insider! You can find all information here: https://go.paessler.com/prtg-feedback-insiders

Your Paessler Team

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