Pagazzi Lighting Reviews 

To conclude what has been a dreadful customer service saga. After purchasing multiple light fittings from Lakeside Outlet Store. Spending over £600.00
Staff in store all very good and extremely helpful.
The same cannot be said of senior management of Pagazzi Lighting.
Due to one light having what the manager claims to be cosmetic damage we are unable to return the light as we have adjusted the connection fittings. They would be unable to sell on. Why.........would you attempt to sell a damaged light to another unsuspecting customer.
The company as a sign if goodwill offered a 20% discount. This equates to £31.00. To access this very disappointing offer of goodwill means we have to drive over 200 miles to return to the Outlet store.
Needless to say my opinion of this company does not get any better. For any customer using this company please check your light fittings before purchase and leaving the store, this means unpacking and fully inspecting the fittings prior to purchase. Something most of us possibly would not consider doing.
Unless you live near the store you arw visiting. Unfortunately for us not an option available.
I trusted purchasing from a lighting retailer I thought were offering good quality fittings.
Needless to say I am now left with a light fitting which is not worth what was paid.

Helpful and useful information was given by the staff.

Bought two bedside touch lamps from the Doncaster Lakeside store. When we got them home one had an uneven base so wouldn’t stand straight. Took it back following day and item was replaced immediately. No fuss no problems. Warranty on light bulbs purchased too. Excellent service.

Dreadful. Placed an order online and items were never received. Parcel was never found and we further reported safety concerns during the courier investigation. Customer service refused to provide refund even though all stated policies offer this and evidence that courier statements were false.

Pagazzi customer service and management refused responsibility. This was our first and will be our last experience with Pagazzi, friends had warned us about past experiences with their quality of goods and customer service which we should have heeded. Their offers of credit or replacement were of no use, and we are now out the money paid and the items. We will be ordering home goods from other more reputable small businesses and brands in the future.

Do not recommend.

We purchased around £1000 worth of expensive light fittings from their store in Sterling Mills Tillicoultry , we thought the quality would be excellent only to find when we got them home everything was flat pack and some of the many parts were poor quality. To be honest we could have bought better quality at B&Q,

Excellent customer service.

All staff in this Winwick Rd branch Warrington are fantastic, knowledgeable& full of customer care.

We have got lights inthe past and they have always been very good.the staff are very welcoming and friendly and helpful. the lights are lovely

Great product, bought in shop but damaged so returned. Only option was to order online which I did. Could not believe how quickly the product arrived. When it did arrive it was very well packaged and secure. The communication from both Pagazzi and the courier was excellent. Very happy customer!

I had asked to purchase the light and collect later this was not a problem the guy boxed it all for me which was great Good customer serviceb

We have just been to Pagazzi Lighting in Bolton and the gentleman Karsen B has been extremely helpful , absolutely brilliant service. I would highly recommend this store.
Thank you to Justin and especially Karsen B for all your help.
More than five stars.

I bought decorative lights and second week same lights were being sold on discount, when I asked to do a price match they advised to call me back which never happened.

Great show room, lots of choice, helpful staff and an easy transaction once items chosen. I brought back one standard lamp as it didn't look right & was way too bright for the room - no questions asked when i returned it , as long as it was in its original packaging, they were happy to exchange/refund. Really helpful staff.

I was able to walk into your Aberdeen store and get my two faulty bulbs replaced without question

Bought mirrored letters for my daughter’s bedroom. Many of the letters were missing protective film so had to choose the best as some were a bit scratched and tatty. Had to wait a short time to be served as only one staff on tills while half a dozen customers were waiting to be served. The staff member was friendly to deal with though

Excellent showroom choice. Really helpful, welcoming and friendly knowledgeable staff. Had an issue with one part of a chandelier, called Uddingston and was able to secure replacement crystal the same day. We also then made another purchase when picking spare up. Love it.

Terrible customer service and products that need to be replaced what a bulb fails. The majority of their products hVe LED bulbs that can not be replaced and only have a 3 year warranty. Why spend hundreds of pounds on a product that may fail after only 3 years.

Lovely lamps good service

Exceptional customer service! Louise was incredibly helpful and prompt to respond and act. I'm very impressed and will definitely purchase from Pagazzi again!

Bought a Brianna LED Light for £119. The mirror disk part had not been drilled so it cannot be fitted.

A 1 hr round trip to go and get that part swapped.

Pity there wasn't better QA/QC where the light was made.

Additional time and expenses - not happy!