Pagazzi Lighting Reviews 

9,457
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and friendly demeanor, making the shopping experience pleasant and informative. Many people appreciate the excellent customer service, noting that staff go above and beyond to assist with product selection and provide a positive atmosphere. Reviewers are often delighted with the products, describing them as stunning, high quality, and exactly as advertised, with many transforming their spaces beautifully. However, some customers also noted issues with product quality, receiving items that were damaged, faulty, or not as described upon arrival. A few other people also felt that customer service was poor, experiencing slow responses, ignored emails, and difficulties in resolving issues like missing parts or refunds. There were also concerns about product information accuracy on the website and the longevity of certain items like LED bulbs.

What people talk about most

Product

Consumers find product quality to be ambiguous, with many praising items as stunning, high quality, and... See more

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the great customer... See more

Service

People report ambiguous experiences with service, with some customers praising the friendly, helpful, and... See more

Quality

Clients share negative opinions on quality, with many reporting issues such as visible black spots on glass... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Disappointed that I couldn’t claim the discount in store that was offered on line. Was needing lights asap as I had someone at my home to fit them. Silly that I could order in the store to be sent out... See more

Company replied

Rated 4 out of 5 stars

I recently purchased the Narciso 6 Light Split Bar Black Ceiling Light and the Bombo 8 Light Ceiling Light in Polished Chrome from Pagazzi, and I am delighted with both products. The quality... See more

Company replied

Rated 5 out of 5 stars

Excellent experience at Pagazzi Braehead. Friendly helpful customer service from minute we walked in. Advisor was super helpful, guiding us and informing us about various lights. Nothing was to much... See more

Company replied


Company details

  1. Lighting Store
  2. Bar Restaurant Furniture Store
  3. Bedroom Furniture Store
  4. Decoration and Interior Design Store
  5. Furniture Accessories
  6. Interior Designer

Written by the company

We are UK's largest specialist lighting retailer, your one-stop shop for all that is the best in lighting. Our website has a fantastic choice of lighting designs for you with incredible ideas for all your indoor and outdoor lighting needs. In addition, our stores have an inspirational range of rugs, mirrors and furniture in stock and at prices that you will find hard to believe. We have 17 specialist lighting stores across the country in Scotland and England, as well as a great website.


Contact info

4.2

Great

TrustScore 4 out of 5

9K reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(9,457)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All credit to Charlie and Yvonne, Pagazzi, Uddingston 👏🤩

Both Charlie and Yvonne, from the Uddingston store went above and beyond to ensure I collected the items I had purchased, even though they closed five or so minutes before I arrived to pick the items up. They didn't know, but I had a really emotional couple of days for various reasons, yet they still waited. I thought the shop closed at 8pm. One of the girls knew we were going to another store before we picked the items up and she was going to drive down to that store to let us know the shop was now closed and I would have to pick the items up tomorrow. The kindness that they showed me was second to none. They deserve to be recognised for going above and beyond for me. Well done ladies, and thank you for your help, your understanding, and your kindness. You both made a really stressed and emotional woman's day. Thank you.

July 31, 2024
Unprompted review
Pagazzi Lighting logo

Reply from Pagazzi Lighting

Thanks you for your amazing review, Angela! I am so pleased to hear that the Uddingston teams went above & beyond to make your experience a gone. I will make sure to pass this onto the team. We appreciate you shopping with us, and taking the time to leave such a kind review.

Thanks again, Rebecca

Rated 5 out of 5 stars

Love the quality in this place.

Love the quality in this place.

Have bought a few bobs in here, lovely lamps and wall art.

July 23, 2024
Unprompted review
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Reply from Pagazzi Lighting

Thanks for shopping with us, and taking the time to leave a great review. We appreciate it! Rebecca

Rated 5 out of 5 stars

Lady assistant v helpful and…

Lady assistant v helpful and knowledgeable. Excellent choice and display bought from Braehead branch before. Male Manager and another assistant too busy chatting to help! Purchase either 21 or 22 July.

July 21, 2024
Unprompted review
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Reply from Pagazzi Lighting

Thanks for your feedback, Alan. I apologise for the some of the store colleagues not being as engaged, I will make sure to speak to them about this. I'm glad that one of our team members was able to help you during your visit. We appreciate you shopping with us!

Rebecca

Rated 5 out of 5 stars

Great product rage at competitive prices.

Very friendly and helpful staff who gave us good advice. Very competitive prices and a great product variety. Would definitely recommend!

July 16, 2024
Unprompted review
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Reply from Pagazzi Lighting

Thanks for taking the time to leave such a great review, Peter! We appreciate you shopping with us! Rebecca

Rated 5 out of 5 stars

Beautiful lights

Beautiful lights, nice and bright

July 13, 2024
Unprompted review
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Reply from Pagazzi Lighting

Thanks for taking the time to leave us such a great review! We appreciate it 😊

Rated 5 out of 5 stars

Outstanding customer service

The service we received from William and his team at the Braehead store recently was truly the best we’ve had in a retail environment for quite some time.
Nothing was too much trouble and William kindly took everything to the car for us, despite this being bulky and heavy.
Our new table and chairs match our decor perfectly. There has been a slight issue with one seat but again this was resolved with ease.
I would highly recommend the Braehead store, both for service and choice of amazing lights/ mirrors/ tables and dining options.
Thank you ☺️

July 13, 2024
Unprompted review
Pagazzi Lighting logo

Reply from Pagazzi Lighting

Thank you for such a kind review! I will make sure to pass on your praise to William & the team at Braehead. As a family business, we really appreciate you choosing to shop with us and we look forward to welcoming you back in future!

Rebecca

Rated 5 out of 5 stars

Classy lights

Large variety of lights to choose from. Staff very helpful. Made a few purchasers, very classy lights.

July 10, 2024
Unprompted review
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Reply from Pagazzi Lighting

Thanks for choosing to shop with us! I'm so glad you love your lights!

Rebecca

Rated 5 out of 5 stars

Staff very helpful and efficient and…

Staff very helpful and efficient and even carried our purchases out to the car. The lights look very classy now they’re up. Highly recommend the Glasgow Braehead shop.

June 30, 2024
Unprompted review
Pagazzi Lighting logo

Reply from Pagazzi Lighting

Thanks for taking the time to leave us such a great review! We appreciate it and are glad to know that you love your new lights!

Rebecca

Rated 1 out of 5 stars

This one star is for the company

This one star is for the company, not the branch. The staff in Aberdeen did their best to get us a gel globe insert from the Edinburgh branch. They were in stock but wouldn't sell us one as it was discontinued?! Very disappointed as it was for a pendant light which matches others in our room.

June 25, 2024
Unprompted review
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Reply from Pagazzi Lighting

Hi Jackie,

I'm sorry you have been unhappy with the service you received. I have spoken to customer service and believe they are in discussions with you and waiting on a response from the spares department to see if we can supply that part for you.

Rebecca

Rated 5 out of 5 stars

Great choice of lights

Great choice of lights. Helpful staff. Purchased lights and they’re very nice

June 22, 2024
Unprompted review
Pagazzi Lighting logo

Reply from Pagazzi Lighting

Thank you for taking the time to leave such a great review for our family business. We appreciate you choosing to shop with us!

Rebecca

Rated 4 out of 5 stars

Staff very helpful did not rush me and…

Staff very helpful did not rush me and explained best way to fit the uplight but alas did not have the table light phoned Braehead who had 1 my daughter went next day to collect.

June 15, 2024
Unprompted review
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Reply from Pagazzi Lighting

Thanks for visiting our store and for being a valued customer. We appreciate it! I'm glad you could get what you needed between the Uddingston & Braehead stores 😊

Rebecca

Rated 5 out of 5 stars

Not "Just" lights, but great Wall Pictures

We had been searching many many shops trying to find pictures for our sitting room that was recently/newly decorated...
We had been searching online, and also visited many shops but to no avail as we couldn't find anything we both liked...
When we visited Pagazzi (Braehead) it wasn't for pictures, as we were also looking for wall lights..
As we were looking around, we were amazed when we came across their "Picture Gallery" which had everything we had been searching for over several weeks....
We had a great choice to choose from, with great framing, so we were delighted to purchase and "finally" put an end to our endless searching....

June 14, 2024
Unprompted review
Pagazzi Lighting logo

Reply from Pagazzi Lighting

Thank you for your fantastic review - we really appreciate you taking the time to leave it! Quite often people think of us just for lights, but I'm glad you found the perfect art for your home... I hope it's the perfect finishing touch! Thanks again, Rebecca

Rated 5 out of 5 stars

Love Pagazzi

Love Pagazzi
Shopped at Birkenshaw Industrial Estate
The lady who helped us with our purchase was extremely helpful
Beautiful products

June 12, 2024
Unprompted review
Pagazzi Lighting logo

Reply from Pagazzi Lighting

Thank you for taking the time to leave such a great review for our family business. We appreciate you choosing to shop with us!

Rebecca

Rated 4 out of 5 stars

Some staff extremely helpful

Some staff extremely helpful, but supervisor who was obviously extremely busy & preoccupied could perhaps have been a bit more receptive, otherwise a satisfactory experience.

June 4, 2024
Unprompted review
Pagazzi Lighting logo

Reply from Pagazzi Lighting

Thanks for visiting our store and for being a valued customer. We appreciate it! I will make sure to pass on your feedback to the store to improve our customer experience moving forward.

Rebecca

Rated 1 out of 5 stars

Don't buy the bulbs, rubbish quality

I purchased a Burton 3lt light in black for £169 from middlebrook Bolton on 20/01/24. The assistant offered me bulbs at £7 each to go with the light, which I reluctantly took at £7 each, but she gave me a 3 year unconditional guarantee.
After the first 2 months 2 bulbs had started to flash then one went off completely. The third bulb went off on month 4. I purchased 3 bulbs from elsewhere on offer for £1 each with no issues.
I was passing pagazzi Bolton today 11/6/24 so decided to take the bulb's back. The assistant checked the bulb's and found them defective. She asked for my email receipt which I had left my phone in the car, she wouldn't give me new ones and refused to check my purchase on the computer.
Don't buy these bulbs they are absolutely rubbish quality.

June 11, 2024
Unprompted review
Pagazzi Lighting logo

Reply from Pagazzi Lighting

I'm sorry to hear that you were unhappy with your bulb purchase & service in Bolton. I will ensure to pass this on. We do require a receipt for an exchange or refund for proof of purchase and from there we can help to find a solution for you.

Rebecca

Rated 5 out of 5 stars

Had a great experience at Doncaster…

Had a great experience at Doncaster store….Laura went above and beyond to help us with what we needed. Will definitely return.

June 9, 2024
Unprompted review
Pagazzi Lighting logo

Reply from Pagazzi Lighting

Thanks for visiting our store and for being a valued customer. We appreciate it!

Rebecca

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