Paint by CanvasReviews 

First i absolutely love the painting i ordered. The company is easy to communicate with and very responsive. Shipping took exactly the amount of time they said it would, and everything went smoothly. Second, i made a mistake and accidentally ordered the same painting twice. When i contacted PBC, they handled it right away. I received a return label in under 24 hours, and the correct painting was shipped out within a day or two. Truly excellent customer service!!!

the canvas is really nice and clear. it’s simple to follow and very easy to work with.

Unfortunately, the product arrived completely damaged and was clearly broken during shipping. I contacted Paint by Canvas about it, and to their credit, they sent out a replacement the very same day with no extra charge. That kind of response really matters. Hopefully this one arrives in good condition, but I genuinely appreciate how quickly and fairly the situation was handled.

Really appalled at the way this company has dealt with my order.

A canvas was ordered on 11th December, supposedly delivered by Xmas… and has still not arrived! Wouldn’t refund as it’s a customised product and so sent another which was to arrive 27th January. No updated tracking information was provided so I couldn’t follow it and it’s still not arrived. Emailed on 4th and 15th February asking again for a full refund and no response. Then they have the audacity to send me emails asking how my canvas turned out! Clearly they can't cope with logistics or customer service.

Their lack of speed in trying to resolve this is terrible. Awful customer service, awful communication and awful experience.

This has been the most beautiful paint by numbers experience I’ve ever had. The quality feels truly professional, the results are amazing, and I will definitely be coming back for more.

Excellent customer service BECAUSE the last mile carrier placed my paint kit front of driveway between a full recycle bin and a full trash bin!! Clearly the trash hauler threw it right in the truck with the trash!!! Speedx delivery is not responding BUT Paint by Canvas remedied the problem immediately by sending another kit. Hopefully a different last mile carrier will be used this time. I’m still after them for an explanation for such a ridiculous delivery. Paint by Canvas, however, ROCKS

I really liked the product and thought it was very nice, but it ended up taking 24 days to arrive, even though the website stated an estimated delivery time of 9–14 days. It was meant to be a Christmas gift, and because of the delay, I wasn’t able to give the painting as planned. That’s the reason I’m giving this three stars.

I’m fairly new to paint by number and chose Paint by Canvas for a custom piece specifically because of the great reviews I’d read on several PBN blogs and on Reddit.

I’ve only just placed my custom order, so I can’t comment on the finished result yet, but based on everything I’ve read and my experience so far, I have very optimistic expectations. I’ll be sure to leave another review once it’s completed.

I mainly wanted to share how excellent the customer service has been. Niila has been absolutely fantastic, incredibly helpful, and a pleasure to deal with.

I ran into an issue with a gift card transfer while setting up my custom PBN. The issue was on my end, not with Paint by Canvas, and Niila responded quickly and patiently walked me through everything step by step. She made the whole process simple and stress-free, and I was able to get my custom order placed without any trouble.

I’m very grateful for the support and really looking forward to starting my new project. Thank you, Niila!!!

This painting has an incredible amount of detail. I chose the 48-color option. I’m not quite finished yet, but I’m very close, and what I’ve completed so far looks great. I really love it 😃

I’ve been a customer for many years, but lately the kits haven’t been as good as they used to be. The paints feel runny and tend to streak, and I’ve had to apply three or more layers of the same color just to get a reasonably presentable result. I’m not sure what has changed, because when I first started ordering from you, the paint quality was excellent.

Paint by Canvas was fine overall, responsive, and followed up well. The issue was with the shipping carrier, which was quite poor. Our order took 17 days to arrive and missed Christmas, even though it was placed in good time with days to spare. The package also sat in a nearby city for five days without moving. That said, the product itself is good quality and fun to work on, and I would consider ordering again.

I had a really good experience with this company. The shipping was not super fast, but it was just before Christmas so I imagine they were swamped, also my order was custom. I ordered from another paint by numbers company at the same time to try them out and that order took a lot longer and arrived really damaged. Overall, the quality and customer service of Paint by Canvas was top notch and so much better than the other company I purchased from. And I LOVE my painting!

Very disappointed! Ordered a custom painting on the promise it would arrive before Christmas, this didn't happen. It eventually arrived a few days after Christmas so I reached out via their contact us page, as I no longer needed the painting due to having to source an alternative present last minute and still no response almost 2 weeks into the new year. My advice would be, dont bother with this company and use one of their many other competitors.

Paint by Canvas was extremely late for an order that I made well in advance for Christmas. They had a delay and pointed blame on their manufacturer, instead of taking ownership and providing or offering a refund or discount. My shipment/order finally arrived after Christmas but their customer service refused to offer any type of apology or refund or even a discount for my next order. Needless to say, I will never order from this company again.

excellent product absolutely loving the painting very good quality and great communication from paint by canvas and will definitely be buying more

Paining arrived 2 days ago, way beyond Christmas, way beyond what they promised...would not ever use them again

It would appear that there was some type of change in this company recently to cause this many 1 star reviews of items not showing up, lost in tracking, etc. I too have never received the product I ordered December 4 and paid a lot of money for. They kept saying to check tracking, however, there are no updates. Now they say they will ship new product, but I don't believe it. I tried to contact BBB as I thought this was an American company, but apparently it's out of Finland according to BBB. Hopefully they finally ship the order that I paid for and it will be a present for next Christmas. So disappointed.

I REALLY wanted to give Paint By Canvas a 5-Star Review, because I love the concept of taking a photo, and then getting a high-quality, paint-by-numbers canvas. But their shipping leaves a lot to be desired. I placed my order in early-December (for a Christmas gift). But it took nearly a full month to finally be delivered, and didn't arrive until after New Year's!!! The company's owner sent out a mass email to customers, letting us know our orders would be delayed... but it still made for a disappointing Christmas purchase. Probably won't be shopping with them again, unless they can fix their subpar shipping situation.

I still have not received any of my products

Editing my review. I finally got my painting. I'm only giving 4 stars because of the shipping company they chose to use. So frustrating! They literally sent me a picture of a delivery driver handing my package to another delivery driver and said my package was delivered in person. I thought I was just going to be out $50. After a month and a half and countless emails I finally have the canvas. Hooray!