paireyewear.com Reviews 136

The magnets are weak so the tops fall off if bumped & the top color paint is cheap and chips off… and Pair will not stand by their product and replace them.

I ordered glasses and about 4 toppers from pair on the 20th October. Overall communication with the company started off as great, I had a few questions before and after becoming a customer and they always answered quickly. When I made my order they split the topper so one came separately. It took just under a month to get the majority of the order, then one final topper was due. Due to poor delivery the package was left hanging out of my letterbox and it was stolen. I escalated accordingly, and assume that pair could claim any loss to them back from the courier, but since escalating my lost parcel they have ghosted me. I even paid for the shipping protection which I would have thought would cover things like this. I'm really disappointed, and just know it would hardly cost them a thing to resend one topper. So through no fault of my own I am out at a financial loss and have no product. EDIT - since escalating this slighter higher I have had them place a replacement order. I looked to try and contest the payment with my merchant which listed a different e-mail to contact first. And once again, that instant of customer service was really good.

I ordered a pair last year and they were great. However I ordered another pair this year and I had to email to ask where they were to be told that they couldn’t read part of my prescription. Why hang anyone emailed me in those 2 weeks to say that?!
Lack of customer service and communication.
Guessing my order won’t be here for yet another 2 weeks.
Won’t order again.

order glasses. they were great. order toppers for a musical to change toppers as part of the costume, effortless however they want you to sign up for their membership and get monthly discounts. I DID NOT sign up for it during my last order however they tacked it on to my order and charges me 32.00 for 2 months before I caught on. They ripped me off 64.00 from my bank account then refused to give it back to me. back and forth in email several times. They are thieves and cannot be trusted with your information..

I love the versatility of these glasses and that’s why I gave 2 stars. I like changing the top frame to match my outfits and when I first purchased these glasses they were great. I ordered a second pair of glasses and top frames about 8 months ago and they were fine. About 2 months ago I decided to order 6 top frames and even joined their membership program. When the order came in 1 of my top frames was missing. I emailed them about 6 times stating it was missing and they kept responding to check neighbors mail boxes because they said they shipped it. Even though they ship them all stuck together with their magnets. They even asked me to confirm my address and they will escalate my claim. I waited 10 days and no one responded. So I looked for a number to call and since I joined their membership I had a “VIP” phone number to call. When I finally spoke to someone it was a guy from the Philippines who asked “did you check to make sure they were stuck together because of the magnets?” I asked for a replacement and he put the order in. Now yesterday I finally received the “replacement” and it wasn’t the design I order nor was it the shape of my glasses. Today I cancelled my membership and I asked for a refund which is processing. Like I said I love the product but if I don’t get what I paid for it’s not worth it. I will now be having a friend 3D print the top frames for me and I will decorate them myself.

Don't waste your time and money! I have had 2 pairs of frames and nearly 100 toppers, the company use to be very efficient, but a number of issues over the last few months, some flimsy and bent toppers, parcels going missing, toppers missing, wrong item sent, waiting months, customer service and chat bot are an absolute joke, still trying to rectify an order I made in August, you couldnt make it up! Given up on this company now, Sadly! Not sure why such a decline.. but something has sadly gone very wrong!

I had purchased glasses through pair eyewear a few years ago and had very good luck ordering frames and over 20 toppers. My RX changed so I uploaded my RX to purchase a new pair. I received my glasses but they were not to the RX lenses specifications, do I shipped them back. I order pair #2 in hopes they would get it correct, AGAIN the reading glass rx was incorrect (keep in mind I uploaded the exact rx from my eye dr, it is not a complex RX, single vision reading glasses). I shipped them back but decided to let customer service know how extremely disappointed I was with their inability to read a RX and fill it. Now I am stuck with 24 top frames that I will never be able to use. To my surprise, I received an email back from customer service, with apologies for the incorrect rx and they offered to shipped me the correct pair of glasses at no charge for all of the frustration I had been through. I was delighted that FINALLY someone wants to fix this. I did let them know my previous order was shipped back but please call my Eye Dr if there are concerns about how to fill the RX. She indicated they would be following up with my Eye Dr and my glasses would ship soon. A week goes by, I decided to check in..... And of course, HERE WE GO AGAIN. This associate tells me that they do not have an order and will not honor the previous communication but are sorry for the mishap. Needless to say, this did not settle well with me. After 5 emails back and forth about the miscommunication and lack of customer service, they finally agreed to HONOR what they originally offered. My advice, BUY FROM OTHER EYE GLASS COMPANIES NOT PAIR EYE WEAR. While there glasses are ok and the top frames are fun the headaches from bad service is not worth it.

The idea is great. In practice, not so much. The toppers are flimsy and the magnets are not strong enough. I lost a topper because it fell off when I was out shopping. Initially when I reached out they asked for a picture of my glasses with a topper attached, which I sent promptly. The response was that it was past 30 days, so they could not exchange --not that there was anything TO exhcange as the topper is gone. So why ask for a photo? Just tell me to kick rocks. The toppers are cheaply made, and there need to be more magnets. The fact that the company does nothing to address this tells you that they don't value their consumers I am so disappointed, and will not shop with them again.

I ordered and then got an email saying they couldn't make them due to my high prescription. Of course they offered to make me a non prescription pair, which entirely defeats the purpose but anything to keep my money I guess. Now I'm working on trying to get my HSA funds returned.

Got the prescription frames quickly. I ordered clear frames expecting to always wear with a colored top. It took the tops another month to arrive, and then 1 of the 3 was missing. By that time, I was having eye strain headaches from the lenses and couldn't talk myself out of feeling my far vision was blurry. Very doubtful the prescription was accurate. Customer service is only by AI chat, or emailing a service rep in the Philippines. The tops are very flimsy, cheap-looking plastic, and the magnet isn't very strong. They can be knocked off with just a casual brush. The sunglasses top created a strong glare that was hard to see through. The two stars I'm giving is only because returns were very easy and a full refund was given.

The web site return function does not allow the submit button to be selected no matter which type of return method (box or no box) is chosen. If you do select one of the methods you cannot select a specific location (it just opens a map window for directions)

When I emailed them about this they asked me to trouble shoot more... I replied with specifics because I spent more than 2 hours trying first on my phone then on my computer, results were the same. I was not able to click the submit button and therefore not able to get a return QR code. Very disappointing. I will not order again.

THREE WEEKS later I still don't have a viable tracking number. Simple order 1.5 readers. Customer service is absolute garbage. Chat bot is AI and will not bring you to a live agent.
Their customer phone number is; 646-389-9692

Do not purchase from Pair Eyewear, I spent nearly £200 on their products and never received them, I was in contact with Pair for almost 2 months chasing my refund, Pair were claiming they had refunded me already when they definitely had not, I sent them my bank statements time and time again along with additional proof, luckily I made this purchase on a credit card so I raised a claim against Pair and my credit card company got me my full refund back in under 1 week, but if I had not used a credit card, I would never have got that money back. Pair are dishonest and their customer service is shockingly poor. Please avoid this company at all costs, but if you do decide to purchase from them, please at least use a credit card in order to give yourself some form of protection just in case. Awful company!

Don't buy clear frames from pair. My glasses frames are clear except for the arms which are now sun yellowed and look gross despite being super clean. Looks like a fat greasy basement dweller has been wearing them for months without cleaning them.

Great idea, awful follow through. I ordered July 13th. Was told 8-10 business days for delivery. Received my glasses over a month later and they were the wrong prescription, as confirmed by my Dr. Went through their process to have them remade. 3 weeks later, get the replacement glasses, they're still wrong. I had the Dr check them and they're closer, but still unusable.

Also, with the original order, they sent a wrong topper. They sent out a replacement, which was also wrong. Then they finally told me that it was out of stock.

So two months later, I still don't have glasses that work. Screw these guys, I'm sending everything back and starting over with Costco or something.

I've finally decided to stop purchasing from the Pair Eyewear Website after my recent experience with them. I ordered toppers on 8/29. They claim they were shipped on 8/31. However, DHL tracking says since 9/1 that the package is En route to dhl ecommerce distribution center or awaiting processing. It is 9/12. I've sent several emails to customer service asking for help, but they keep maintaining that they are in route. That's false. They haven't even been scanned. Their last email said they are actively working with DHL to solve the problem, but they have yet to fix it. I warned that by tomorrow I will be issuing a chargeback with my credit card company. I will not be using the website anymore for my frames and toppers. I am actively considering selling all my toppers and never interacting with this company again. I have had problems like these in the past with them and this 3 strikes and you are out. It's a shame because I love the product.

Very expensive and toppers pop off so easy. Couldn’t even wear the sun glass topper when windy, because they kept blowing off. Magnets are not nearly strong enough to hold them on and paying $25 per topper if not more is ridiculous for thin plastic toppers with weak magnets. Disappointed.

Ordered on 8/7/25 and still nothing. I continue to be told 10-14 business days for processing and shipping. That has come and gone. I left a comment on a FB post about the wait and received a message saying they hadn’t received my prescription or PD measurements. I have a screenshot of the confirmation that they did receive both of these. If I ever get my glasses, I will not order from here again.

One star is still to high in my opinion, I ordered a pair of glasses on the 27th of July and up to me writing this review whish is 44 days later they still haven't arrived, I have emailed customer service around seven times and get exactly the same reply stating that they have sent the glasses to the lab and it takes 10-14days to be made a posted out. Absolutely disgraceful service and to top it off you cant talk to an actual person, it's all AI generated responses

I ordered on 08/09 and was expecting 14 days give or take turn around. It is almost 1 month later and still no product. In fact it is still sitting in california. And that was after a promise of expediting due to a delay in the original order. On top of that they only sent partial order and they double charged me for base frames. I have not been able to talk to a person and get these issues resolved.