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3.7

Average

TrustScore 3.5 out of 5

5 reviews

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Rated 5 out of 5 stars

I’m so impressed with the customer…

I’m so impressed with the customer service from Pajama Village with Charlie going above and beyond to sort out my sizing. They are 100% cotton and very comfortable. I’m a size 10 to 12 and like baggy pjs, so if you also prefer your pjs to be loose, I’d upsize. I have a medium and a large but prefer the larger size. They’re stylish enough to wear down the street for a casual, lounge suit day.
Very impressed. Thank you. 🩷

February 3, 2026
Unprompted review
Rated 1 out of 5 stars

Buyers Beware...

This website was (allegedly) previously known as Pajamas-Australia, which took orders from several people without sending their products, including myself (which I have receipts). Pajamas Australia then shut down their website without returning emails, tracking no's or refunds. No orders were ever sent out. They then (allegedly) re-branded their store to this name.

UPDATE: I contacted this store and they advised they are not affiliated with Pajamas-Australia but yet knew they weren't trading anymore... They're both listed in "Canada" with exactly the same website, pj's & pricing, but saying they're not the same company. Pajamas-Australia had a Gmail address as the contact for customer service that was at "kweezyecom@gmail". Very professional. Not sure if this place is the same but something tells me it is. It's one big scam - they take your money & only offer you 40% back (+ you get to keep the crappy pj's - yay), yet they've just scored 60% of your cash! Please BEWARE - always research as the reviews they approve on their own websites are only 4-5 stars, all others with 1-2 stars will not be approved.

July 29, 2025
Unprompted review
Rated 5 out of 5 stars

I recently came accross this lovely…

I recently came accross this lovely brand after searching for some long family Christmas pajamas that we could use year round, and was so happy to find you guys! Very easy to deal with and the kids love there new pajamas and were so excited to put there "merry Christmas you filthy animal" pjs on. Nice and light, and fits well. Thankyou again!! We love them ❤️

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

5 stars

5 stars! I ordered 2 ‘ugly’ Christmas sweaters for my husband and I and the quality is fantastic. My husbands size was a little small and they replaced the item for free! The customer service has been the best I’ve received from an online company. Extremely prompt, polite and helpful. Highly recommend and will be ordering again!

September 1, 2024
Unprompted review

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