Pak Cargo Services Reviews 

99
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the staff is very professional, helpful, and friendly during the collection and booking process, making the initial steps smooth. Many people appreciate the reliable doorstep delivery and how securely their belongings are handled from start to finish by the team. However, some customers also noted severe delays, explaining that certain shipments took several months or even a year to arrive at their destination. Reviewers also expressed deep frustration regarding missing items, damaged boxes, and extremely poor communication when attempting to reach customer support for assistance.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, reflecting a wide split in opinions. While some... See more

Service

Reviewers share mixed opinions regarding the service. While many customers praise the prompt communication,... See more

Staff

Consumers find staff to be positive, helpful, and professional throughout the process. Reviewers note that... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Pak Cargo Services since 2015, and they’ve always been solid. Professional, efficient, and easy to deal with, they genuinely care about getting things right. Every shipment I’ve sent h... See more

Rated 5 out of 5 stars

Super easy to deal with from start to finish! I got a quote easily in the beginning and arranged pick up. The pick-up was smooth and i constantly message for updates from that point which were always... See more

Rated 5 out of 5 stars

We had our bike box transferred from bristol to Manchester Airport via Pak Cargo. Good reliable service they went above and beyond. Highly recommend Pak Cargo. I will definitely be using you again.... See more

Rated 5 out of 5 stars

Very professional service. Good guidance on packing and pricing. Patient at explaining on how and what happens to your parcels on their side. They got it perfect and I will recommend them to al... See more


Company details

  1. Courier and Delivery Service
  2. Container Service
  3. Exporter
  4. Shipping and Mailing Service
  5. Storage Facility

Written by the company

We provide an afordable door to door Air and Sea cargo service to Pakistan, based in Bristol and London we send all over the UK. You can Send clothes, parcels and gifts & much more


Contact info

3.4

Average

TrustScore 3.5 out of 5

99 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 61% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(99)

46 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Provided an outstanding experience from…

Provided an outstanding experience from start to finish. The staff demonstrated exceptional professionalism, efficiency, and courtesy throughout the entire process. Every step, from booking to delivery, was handled with precision and care, ensuring that all items arrived safely and on time. Communication was clear and consistent, with updates provided promptly.

The team’s dedication to customer satisfaction truly stood out, making the entire experience smooth and stress-free. Highly recommended for anyone seeking reliable, timely, and well-managed cargo services supported by a friendly and competent staff.

January 22, 2026
Unprompted review
Rated 1 out of 5 stars

The worst company I’ve every seen ,

The worst company pleas don’t risk your stuff , irresponsible, staff is rude and doesn’t help at all I’ve not got my refund and it’s been 2 months

November 27, 2025
Unprompted review
Pak Cargo Services logo

Reply from Pak Cargo Services

We don't have arecord of you as a customer. What refund atr you referring too. Please make yourself clear. Provide your 0rder number .

Rated 1 out of 5 stars

PAk CONNECT LIES

Pls if you call them record the call
As they lies. Have your proof.
Sent parcel in September 25
Every time I call they keep saying next week been 4÷ weeks now
1 they said my parcel is in karachi waiting for customs clearance
2 now they said my parcel still on ship
3 now in Lohore gave me no of PK agent ring him said my parcel still on ship
4 now in Karachi customs clearance again.
5 now spoke to manger said one parcel in Pakistan that other still on ship.
That is one phone call per week
4+ week been told one story to another
Just take our money and not worry about it after wood
WILL NEVER EVERY USE THEM AGAIN
The biggest lies
I was told by manger if I put comments on my parcel will not be delivered until I erase the comments.
I would advise you NOT to use them.

January 26, 2026
Unprompted review
Pak Cargo Services logo

Reply from Pak Cargo Services

We are NOT Pak conect cargo. We are EURO PAK CARGO SERVICES LTD, REGISTERED ADDRESS 128 CITY ROAD LONDON EC1V2NX.
Please look at your invoice and see the company details on top, put your review with the company you used. Please remove this review.

Rated 1 out of 5 stars

Missing bag

Sent cargo off 6 bags only 5 delivered when called pak connect in beginning off October I was advised my cargo was possibly split into 2 containers and missing bag would be i next shipment I a few weeks. I called agai in November I was advised too still wait and call back i called in December and was then advised too send a copy off the invoice too WhatsApp missing cargo number and I will be contacted which ive done twice in January. I. Still not getting anywhere with them.

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

The Men for the job

Professional and accommodating to our needs. Went above an beyond to ensure a successful outcome. Would use again

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Absolute pleasure to deal with as all…

Absolute pleasure to deal with as all logistics and movements in the ball and dealt with professionally with great communication throughout
A highly recommended cargo service handling the most delicate and prestigious cargo without any issues

January 11, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional service

Very professional service.
Good guidance on packing and pricing.
Patient at explaining on how and what happens to your parcels on their side.
They got it perfect and I will recommend them to all.

December 23, 2025
Unprompted review
Rated 1 out of 5 stars

Very bad experience

We sent a consignment in April 2025 to Pakistan still waiting to be delivered. Most of the time they don’t pick up the phone, if they do they always say that delivery in one or two weeks. Very bad service. Don’t use their services.

April 27, 2025
Unprompted review
Pak Cargo Services logo

Reply from Pak Cargo Services

Our April shipment was cleared in June and alll delivered. We don't know who you are first check the company name on your invoice before leaving a review. We are Euro Pak Cargo Services Ltd.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look