Great products paired abysmal customer service. Emails are ignored, by both management and staff. I experienced a defective product, they couldn't have been any more unhelpful, or rude. The fact th... See more
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Got a 500 piece “Stanger Things” puzzle for Christmas. Was literally the cheapest and worst made puzzle ever!! The material was only slightly thicker than card stock. Pieces did not interlock and fai... See more
Company replied
Honestly I thought the customer service was shocking. Allowed me to sign up then the day before the stock was due to arrive told me they wont dispatch to a residential home (Even though they allowed m... See more
I ordered a VW camper van water bottle with a delivery of 3-5 days, it hadn’t arrived in 8 days so I contacted Paladone directly. I spoke to an extremely helpful customers services representati... See more
Company replied
Company details
Written by the company
There are many companies who do what we do, but few who we consider competitors. Put simply, Paladone offer the best wholesale gifts with the best licenses to the best retailers.Our customer support is unrivalled – once you’re an approved customer you’ll be given access to product photography, videos and copy of the very highest standard. We’ll help you engage your audience on social media and offer marketing advice if it’s something you require. Helping our customers sell is as important, if not more so, than our own sales figures. Finally, our refinement process is infallible. Using our own sales data and sell-through data from our customers we constantly refresh our product offering. New developments within our trend based own-brands and our envied collection of licenses, often supported by an upcoming box office release leave our valued customer with an inventory of brand new, on-trend innovations and proven ‘big hitters’.
Contact info
Apex House, Dolphin Way, bn436nz, Shoreham-by-Sea, United Kingdom
- +44(0)1273230036
- info@paladone.com
- paladone.com
1.3
Bad
476 reviews
Replied to 60% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
good company but i do find there…
good company but i do find there products will be on every shop shelf even clothes shops wich tends to de-value the products. sometimes hard to compete with the price that big shops can sell at.
November 30, 2019
Unprompted review
Really good customer service
Really good customer service. Ordered something then needed to cancel the order. They got back to me really quickly and offered a full refund.
November 28, 2019
Unprompted review
Superb customer service
Superb customer service
I can not fault my experience with Paladone, especially Mandy Welsh who was extremely helpful. Mandy quickly and efficiently resolved a problem that I had with a product purchased through an external retailer. It wasn't down to Paladone to fix it but Mandy kindly did so, just as a gesture of goodwill. This is a company which values their customers and I would 100% recommend using them for your Christmas present needs. Thank you Mandy and Paladone.
November 26, 2019
Unprompted review
Good product as described
Good product as described. Great quality. Good delivery time. Would recommend.
November 24, 2019
Unprompted review
Really great quality items and all…
Really great quality items and all arrived quickly and in good condition. Will definitely continue to use Paladone in the future
November 23, 2019
Unprompted review
Lots of inexpensive, cool items to choose from
The site is very easy to use and there’s lots of cool items to choose from, I do wish things would stay in my basket when I left the site so I don’t have to come back and find it again. Delivery cost is great. My item came on time well packaged. My sister is a huge star was fan and she’s been looking for cute, small glasses for a while and she will adore these. Thank you!
November 22, 2019
Unprompted review
Amazing
Amazing products at such good value, would definitely recommend
November 22, 2019
Unprompted review
Quick efficient service and stock…
Quick efficient service and stock arrived 2 sdays after [placing order
November 18, 2019
Unprompted review
Order arrived quickly
Order arrived quickly, products are great and everything ordered arrived.
November 18, 2019
Unprompted review
Cancelled my order.
November 14, 2019
Unprompted review
No one has contacted me
No one has contacted me. I still have not received my item
November 13, 2019
Unprompted review
Reply from Paladone
Hi Sam, thank you for your review. I have checked all avenues and cannot locate any correspondence from you I'm afraid. If you could email info@paladone.com and quote 150696, i can look in to your query for you and hopefully we can resolve the problem. Kind regards
Good attention
Good attention, unfortunately I could not buy the product, so I will wait for refund
November 12, 2019
Unprompted review
Everything perfect,packaged with care…
Everything perfect,packaged with care will be returning soon for sure
November 10, 2019
Unprompted review
Great products great service
Great products great service. What more can I ask.
November 10, 2019
Unprompted review
Mandy is a star!
I would like to publicly thank Mandy Welsh for taking the time and effort to locate the instructions to Challenge Night, a game I purchased at a charity shop today. The game looked like it would be a lot of fun, combining many great games that I have enjoyed all in one box.
However, when I took it home I found that the instructions were missing. A quick check on the internet and I was soon speaking to a member of the team. Within the hour I received a disappointing email saying that the instructions were not to be found. Although disappointed, I appreciated the effort of the search. Then, just two hours later I received another email saying that the instructions had been found! I really appreciate what Mandy has done to help me out. She definitely deserves more than the five star rating above!
November 7, 2019
Unprompted review
Good experience.
November 6, 2019
Unprompted review
They are awesome and my delivery came…
They are awesome and my delivery came on time. Will buy again.
November 5, 2019
Unprompted review
Quick delivery of the item
Quick delivery of the item, the price was very good. The item was packaged well so no damage. It was exactly as seen on the photo. Very pleased with the service and the product. Would highly recommend this seller to anyone. Look forward to purchasing again
November 4, 2019
Unprompted review
Have quite a few paladone products now…
Have quite a few paladone products now always buy the kids character or gaming mugs etc this time purchased a super mario breakfast bowl and spoon lovely item for my son who loves retro gaming n mario is top of his list great price n fast delivery has always thanks
November 3, 2019
Unprompted review
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