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Rated 1 out of 5 stars

Great products paired abysmal customer service. Emails are ignored, by both management and staff. I experienced a defective product, they couldn't have been any more unhelpful, or rude. The fact th... See more

Rated 1 out of 5 stars

Got a 500 piece “Stanger Things” puzzle for Christmas. Was literally the cheapest and worst made puzzle ever!! The material was only slightly thicker than card stock. Pieces did not interlock and fai... See more

Company replied

Rated 1 out of 5 stars

Honestly I thought the customer service was shocking. Allowed me to sign up then the day before the stock was due to arrive told me they wont dispatch to a residential home (Even though they allowed m... See more

Rated 1 out of 5 stars

I ordered a VW camper van water bottle with a delivery of 3-5 days, it hadn’t arrived in 8 days so I contacted Paladone directly. I spoke to an extremely helpful customers services representati... See more

Company replied

Company details

  1. Business Services

Written by the company

There are many companies who do what we do, but few who we consider competitors. Put simply, Paladone offer the best wholesale gifts with the best licenses to the best retailers.Our customer support is unrivalled – once you’re an approved customer you’ll be given access to product photography, videos and copy of the very highest standard. We’ll help you engage your audience on social media and offer marketing advice if it’s something you require. Helping our customers sell is as important, if not more so, than our own sales figures. Finally, our refinement process is infallible. Using our own sales data and sell-through data from our customers we constantly refresh our product offering. New developments within our trend based own-brands and our envied collection of licenses, often supported by an upcoming box office release leave our valued customer with an inventory of brand new, on-trend innovations and proven ‘big hitters’.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

476 reviews

5-star
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1-star

Replied to 60% of negative reviews

Typically takes over 1 month to reply

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Rated 2 out of 5 stars

The lady that answered my emails was…

The lady that answered my emails was really lovely I can't fault her customer service .. the only quibble I have is the policy you have that you need a physical shop or website there is many businesses that have set up on Facebook and many like myself have been in business for a number of years and built up a great clientele with customers and have been with those businesses for years .. such a shame that this opportunity is missed by yourselves as so many customers would be reached ... My order might not have been a lot to start with however I know for a fact I would have spent so much more if I was given the opportunity..but rules are rules even though the money from items bought would have went to charity
As I say the lady had top notch customer service and was understanding

September 23, 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service

Found some Harry Potter cards on Paladone a lot cheaper than Amazon. I have never shopped with them before so I checked on Trustpilot before I did. The cards didn’t arrive so I phoned them up and I spoke to Hannah who sorted it out for me. Great customer service and I would definitely order from them again!

September 5, 2020
Unprompted review
Rated 3 out of 5 stars

Products were good and arrived within…

Products were good and arrived within expected time, but delivered with a damaged box which was a shame as they were for a gift.

September 2, 2020
Unprompted review
Paladone logo

Reply from Paladone

Hi there,

so sorry one of your items was damaged, please feel free to pop me an email at info@paladone.com so we can look at sending you a replacement for the gift.

Kind Regards,

Rated 5 out of 5 stars

Regular new products

Regular new products. Quick to replace damaged items. Only thing I would say is items go out of stock very quick and quite often they don’t come back into stock for a while.

August 25, 2020
Unprompted review
Rated 5 out of 5 stars

Birthday wishes

I found the delivery prompt and plenty of information about date etc. My items were well packaged and secure. My parcel contained birthday presents for my daughter and will be well received

August 22, 2020
Unprompted review
Rated 5 out of 5 stars

Ink Goddess Magic Ltd

absolutely love the products, the first day I posted the ursula mugs I sold out! Amazing products, tax was a tad higher than expected, but overall amazing, shipping was fast, really impressed with my first purchase.

August 18, 2020
Unprompted review
Rated 1 out of 5 stars

Where's my order?

I made an order on August 2 and was told it would arrive in 3-5 working days. Still hasn't been delivered (writing on 10 August), and customer service don't respond. Not too happy.

August 10, 2020
Unprompted review
Paladone logo

Reply from Paladone

Hi there!

So sorry you have not yet received your order, I will look into this for you.
I can see you have emailed us this morning so I will respond as soon as possible to your query and get this resolved.

Helen

Rated 5 out of 5 stars

Great service

Great service, I regularly speak to Hannah and Rebecca and they move mountains for you, the products are really nice in quality and are value for money.

July 31, 2020
Unprompted review
Rated 5 out of 5 stars

Customer Service Excellent!

I don’t normally write reviews but the customer service with Paladone was exceptional so I thought I would. Had a problem with the courier which was quickly resolved and couldn’t be happier. Would definitely recommend and will use again.

July 31, 2020
Unprompted review

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