Palisade Legal Group Reviews 

1,627
TrustScore 4 out of 5

4.0

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Rated 4 out of 5 stars

My experience with Palisades Legal Group has been great! They explain things to you that you don’t understand! When you call and get someone different each time, they can tell you anything about you... See more

Company replied

Rated 5 out of 5 stars

DEBT FREE...sez it all!! Very satisfied with the help,understanding and advice l needed to get thru this whole new experience...l would recommend Palisade Legal Group to anyone needs this type of help... See more

Company replied

Rated 4 out of 5 stars

Their response and understanding of my case was great. The only thing I have an issue is they didn't contact certain creditors. They would only contact certain creditors until others were paid off. Th... See more

Company replied

Rated 3 out of 5 stars

The program is fine and very helpful, however, I was disappointed how the end of my program was handled. Until I called to inquire, I was unaware that my program had ended. I had $1000+ left in escrow... See more

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Company details

  1. Debt Relief Service

Written by the company

We provide legal help in an array of areas: Debtor Defense When customers are incapable of paying their debts, creditors can turn to litigation in an effort to collect on the debt. If you have a creditor that has filed a lawsuit against you, it is vital to act promptly.


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4.0

Great

TrustScore 4 out of 5

2K reviews

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4.0

All reviews

(1,627)

15 reviews in the last 12 months

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Rated 1 out of 5 stars

Criminals!

If I could give these criminals a 0 star review I would. When I signed on with them, I asked if I could keep my AMEX and work on paying it down on my own with the savings I thought I’d be getting by having them negotiating my other accounts. They said it was an all or nothing deal. I said ok fine, and signed on. They told me to stop paying all my accounts and pay them direct. After 3 months my credit had gone from 710 to just around 480 and there was no movement on my account. I had made several concerned calls and each time I was told “your account is in the early stages and this is fine”. Well after six months I was greeted by the county sheriff’s deputy with a summons from a law firm hired by AMEX. Now I’m being sued! I immediately called Palisade Legal group. They told me to email a copy of the summons and they would handle it. Well, having lost faith and only having 14 days to answer it, I call them back to see what’s going on. They told me they had reached out to the law firm but they don’t actually have lawyers and that they can’t help me. NICE! The representative even commented that the name of the company is a little misleading…. So I ask them what the status is on all my other accounts. They said they were waiting for AMEX (my largest account) to settle before dealing with the others. So they let the other 4 sit neglected for 6 MONTHS!!! And got me sued. Well, I called the law firm that had sent me the summons and asked what they and Palisade Legal were negotiating and they had told me that nobody had called on my behalf. So not only did Palisade Legal do nothing and I mean NOTHING but take money, destroy my credit and get me sued, they lied to me about dealing with the lawsuit too. I called AMEX after I had a judgment filed against me in court for the total of my account plus legal fees and asked them if anyone had contacted them about negotiating a lower payment. And I wasn’t at all surprised to hear that I was the first contact on my behalf since my account went delinquent. So they lied to me about everything. They did nothing at all. NOTHING. For six months they took money, and in three occasions told me their negotiators are working my case…. Do NOT DEAL WITH THEM.

May 4, 2024
Unprompted review
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Reply from Palisade Legal Group

Hi there, we take all feedback seriously and are committed to delivering exceptional service to our clients. We'd appreciate the opportunity to discuss your concerns and explore ways to improve. Please contact us at (833) 960-1044 at your convenience. Thank you for your time.

Rated 3 out of 5 stars

Why is American Express taking me to…

Why is American Express taking me to court? You're supposed to be paying them

February 24, 2025
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Reply from Palisade Legal Group

Hi there, we take all feedback seriously and are committed to delivering exceptional service to our clients. We'd appreciate the opportunity to discuss your concerns and explore ways to improve. Please contact us at (833) 960-1044 at your convenience. Thank you for your time.

Rated 1 out of 5 stars

They don’t follow through after you sign up.

If you want to consolidate and get financial help go through a real financial counseling program. One that makes payments to your debts on a regular basis. This company collects your money and never contacts your debt companies until you have enough money banked to pay off the lowest debts first. Then make a settlement. Which makes it look like you are ignoring the people you owe. Once they got to my final debt they want me to alloy for a loan, probably with an outrageous interest rate.

October 22, 2024
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Reply from Palisade Legal Group

Hi Jeri, we take all feedback seriously and are committed to delivering exceptional service to our clients. We'd appreciate the opportunity to discuss your concerns and explore ways to improve. Please contact us at (833) 960-1044 at your convenience. Thank you for your time.

Rated 2 out of 5 stars

you charge as much as you pay out each month

Charge unfairly

February 17, 2025
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Reply from Palisade Legal Group

Hi Michael, we take all feedback seriously and are committed to delivering exceptional service to our clients. We'd appreciate the opportunity to discuss your concerns and explore ways to improve. Please contact us at (833) 960-1044 at your convenience. Thank you for your time.

Rated 4 out of 5 stars

Well it started out very slow and I was…

Well it started out very slow and I was getting concerned about the time it was taking and it seemed nothing was happening, but things started getting worked out accounts were being settled and paid off. I'm very please with your company and the work they have done on my behalf. Than you so much.

February 26, 2025
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Reply from Palisade Legal Group

We appreciate your feedback and are glad to hear that things eventually worked out for you. We understand that the initial delay may have caused some concern, and we strive to provide timely and efficient service. We're pleased that our company was able to assist you in settling your accounts.

Rated 5 out of 5 stars

They took care of my creditors for me…

They took care of my creditors for me made it look easy so I can get my credit back in order I am truly grateful for them

March 4, 2025
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Reply from Palisade Legal Group

We appreciate your kind words and are thrilled to hear that you found our services helpful in getting your credit back on track. We strive to make the process as smooth and stress-free as possible for our clients.

Rated 1 out of 5 stars

This experience has been humiliating

This experience has been humiliating, to say the least. When you think a company can help with your financial woes and the companies they claimed to have contacted start garnishing your wages and summoning you to court, it seems pretty horrible. Yeah, they have helped close a few accounts, but they keep telling me "they will say anything to get you to pay them." Well, they took money directly from my pay check, so clearly, Palisade is in the wrong. Thanks for ruining my life and not helping it.

February 24, 2025
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Reply from Palisade Legal Group

Hi Misty, we take all feedback seriously and are committed to delivering exceptional service to our clients. We'd appreciate the opportunity to discuss your concerns and explore ways to improve. Please contact us at (833) 960-1044 at your convenience. Thank you for your time.

Rated 1 out of 5 stars

I originally had 8 cards in debt and…

I originally had 8 cards in debt and before they could settle one debt I settled 4 of those same cards. They refuse to lower my monthly payments because they have up to 3 years to clear my debt and to be honest feels like a scam. In a nutshell 8 cards monthly payments $334 for 3 years. 4 cards monthly payments $334 for 3 years. Make it make sense!!!!!!

February 24, 2025
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Reply from Palisade Legal Group

Hi there, we take all feedback seriously and are committed to delivering exceptional service to our clients. We'd appreciate the opportunity to discuss your concerns and explore ways to improve. Please contact us at (833) 960-1044 at your convenience. Thank you for your time.

Rated 5 out of 5 stars

Customer Satisfaction

Customer Satisfaction, acknowledgeable Staff, always comunicating, I will recommend them 100%

February 24, 2025
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Reply from Palisade Legal Group

We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide excellent customer service and are glad our staff met your expectations.

Rated 5 out of 5 stars

Dennis Luca was extremely helpful and…

Dennis Luca was extremely helpful and patient. Thanks!

February 28, 2025
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Reply from Palisade Legal Group

We're thrilled to hear about your positive experience. We appreciate your kind words about Dennis's helpfulness and patience. We're proud to have such dedicated team members who go above and beyond to provide excellent service.

Rated 1 out of 5 stars

COMMUNICATION IS HORRIBLE

COMMUNICATION IS HORRIBLE. REACHING SETTLEMENTS TAKE FAR TO LONG

February 28, 2025
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Reply from Palisade Legal Group

Hi Charles, we take all feedback seriously and are committed to delivering exceptional service to our clients. We'd appreciate the opportunity to discuss your concerns and explore ways to improve. Please contact us at (833) 960-1044 at your convenience. Thank you for your time.

Rated 5 out of 5 stars

Very helpful

Very helpful

February 26, 2025
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Reply from Palisade Legal Group

We're so glad to hear you had a positive experience. Thank you for sharing your feedback!

Rated 3 out of 5 stars

I get emails saying I need to sign…

I get emails saying I need to sign papers I already signed and the new papers have the wrong information on them. When I call I get told the first papers were correct. Someone will call me back. I never hear back from anyone.

February 17, 2025
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Reply from Palisade Legal Group

Hi Lauren, we take all feedback seriously and are committed to delivering exceptional service to our clients. We'd appreciate the opportunity to discuss your concerns and explore ways to improve. Please contact us at (833) 960-1044 at your convenience. Thank you for your time.

Rated 5 out of 5 stars

Your representatives are extremely…

Your representatives are extremely polite, patient and knowledgeable.

February 27, 2025
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Reply from Palisade Legal Group

We appreciate your kind words. We strive to provide exceptional customer service, and we're glad you found our representatives helpful.

Rated 5 out of 5 stars

Definitely use this if in debt…

Was a very easy process to go thru in getting my debts took care of, I would recommend it to anyone

February 26, 2025
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Reply from Palisade Legal Group

We appreciate you taking the time to share your positive experience. We're glad to hear that you found the process of managing your debts easy and would recommend our services to others.

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