Pal Joey Reviews 

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TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 164 reviews, reviewers overwhelmingly had a great experience with this company. Shoppers frequently praise the staff members for being extremely helpful, welcoming, and professional during store visits, making the entire selection process smooth and thoroughly enjoyable. Patrons consistently mention the outstanding quality of the purchased suits, emphasizing that products fit wonderfully and arrive promptly through efficient delivery services. Though some reviewers were not happy with the sizing, mentioning that specific clothing items felt significantly smaller than expected. Conversely, a small portion of customers felt disappointed by occasional issues concerning the overall quality of materials and the poor finishing details of certain products.

What people talk about most

Product

Reviewers mention positive feedback about product quality and fit, highlighting brilliant design, fast... See more

Quality

Customers consistently note positive experiences with quality, praising the well-designed materials and... See more

Staff

Clients share positive opinions on staff, frequently highlighting the exceptional assistance provided by team... See more

Service

People report positive experiences with service, frequently praising the helpful and accommodating staff who... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the prompt arrival of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Today was our second visit to Pal Joey and we are SO happy with the result! Dan was AMAZING so so knowledgeable, patient & organised helping us get sorted. Suits are insane, look gorgeous and fit grea... See more

Rated 5 out of 5 stars

I called the shop to ask for guidance on what size suit to order. The staff were extremely professional and advised me to go up one size. The suit arrived promptly and fits perfectly. Excellent custom... See more

Rated 5 out of 5 stars

Fabulous service from this company of several occasions. Repeat customer for son and just about to buy for husband. I call the shop if I have a question and they are so nice and helpful. Special ment... See more

Rated 5 out of 5 stars

Orderrd On Line. Amazing Suit, Amazing Quality. Delivery Was Very Quick. Staff Was Extremley Helpful Over The Phone. I'll be Visiting The Store For Our Wedding Suits Soon. Ready For October. Gre... See more


Company details

  1. Tuxedo Shop
  2. also in
  3. Formal Wear Store

Written by the company

Our philosophy is simple, everyman should have an opportunity to dress like a gentleman. This is why we offer high quality suits at an affordable price. Our unique limited edition styles are designed and manufactured by us so you wont find them anywhere else in the world! Pal Joey Clothing established since 1988.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

728 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(728)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easily the quickest suit fitting I’ve…

Easily the quickest suit fitting I’ve ever had in and out within 20 minutes- they had loads of variety in all sizes- traveled 2 and half hours to come here as we’ve heard nothing but good things! Didn’t disappoint

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great suits

Second time buying a three-piece suit from pal joey. First time was a visited the store travelling all the way from Manchester got fitted out by them, this time knowing me size from the visit i bought it online came the next day and fits perfectly.

September 24, 2025
Rated 5 out of 5 stars

Outstanding service at Pal Joey today

Outstanding service at Pal Joey today! Gary and dale couldn’t help enough and everything was smooth sailing from walking into the shop to walking out. Would definitely recommend!

September 28, 2025
Unprompted review
Rated 5 out of 5 stars

Best Service

Absolutely outstanding, great service and timely delivery. This was my second time ordering from PAL Joey and both times didn’t disappoint. Have an issue with your order? Give them a call, sorted in immediately.

September 11, 2025
Rated 5 out of 5 stars

Green pustichio a suit for my son…

Excellent ordered jacket and waist coat with black trousers a suit for my son that he had seem online came with intwo days was updated from start to finish suit arrived and it was just as described and the colour was just the same as what the model wore I am so pleased with the purchase and I'm sure we will be ordering again .only thing I found was we had to go up a size my son ordered the first one which was his normal size and it was a bit snug sent back with no hassle and refunded

September 17, 2025
Rated 2 out of 5 stars

Wrong tie set arrived

Wrong tie set arrived, trousers were 2 sizes too big, called and got put through to answer phone left name and number and had no call back. Used them last year and they were perfect very disappointing this time around.

September 16, 2025
Rated 5 out of 5 stars

top notch

I recently purchased a suit and I couldn't be happier with my experience! The service was incredibly fast, allowing me to get exactly what I needed in no time. The quality of the suit is outstanding it's stylish, well made, and fits perfectly. Plus, the prices are very reasonable for such a high quality product. I highly recommend this place to anyone in need of a great suit at a great price!

September 10, 2025
Rated 5 out of 5 stars

Top service

Class service at last minute, please book as this place is very busy, many thanks to the guys at this place.

September 4, 2025
Rated 5 out of 5 stars

Great service and lovely suits…

Great service and lovely suits available. Gary was really helpful and would definitely recommend. We have purchased my son’s prom suit from here previously and have come back for wedding suits. Very happy customers! Thank you! ☺️

September 20, 2025
Unprompted review
Rated 3 out of 5 stars

Thoroughly read instructions for…

Thoroughly read instructions for ordering etc size up etc which was spot on... I was disappointed that after leaving instructions in the box re colour of trousers etc this was not acted upon...black trousers received instead of my choice of navy...due to the fact this was required for a wedding and not enough time to return...why have a special instructions box if requests noted but not followed through

September 8, 2025
Rated 5 out of 5 stars

Gary & Dale were amazing helping find a…

Gary & Dale were amazing helping find a suit for a wedding I was attending. Sized me perfectly would be 100% recommend to my friends and family and will be returning after Christmas for another wedding we have coming up

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Really good service from Kai who was…

Really good service from Kai who was extremely patient and offered really good customer service. I had an idea of what I wanted for my birthday but Kai offered good alternatives and I got something completely different to what I was expecting. This is my 7th suit from the shop and will continue to purchase from Pal Joey.

September 13, 2025
Unprompted review

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