Palladiodoorcollection Reviews 

89
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning color selection, sturdy build, and overall exceptional quality of the doors that truly enhance their homes. People also genuinely appreciate the professional service and helpful staff who make the entire purchasing and installation process completely smooth and welcoming. Some reviewers were not happy with specific manufacturing defects, mentioning annoying issues like fading colors, unexpected draughts, or sticky locks over time. A few consumers also noted that securing prompt customer support or proper adjustments for these recurring problems required extra effort and caused noticeable frustration.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality, beautiful... See more

Quality

Clients share positive opinions on quality, frequently praising the sturdy construction, stunning aesthetics,... See more

Service

People report positive experiences with service, noting that the team is professional, prompt, and friendly... See more

Staff

Customers had great satisfaction with the staff, noting that the team was professional, prompt, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have been fitting Palladio doors since 2011! best quality product on the market. The good things is that Palladio doors are proactive in improving their product. This includes improved locking and... See more

Company replied

Rated 5 out of 5 stars

Love our new Dublin door which was fitted by Seamless windows. We did have a small issue with our first door due to a manufacturing defect but it has been replaced with no issues. Been waiting so long... See more

Company replied

Rated 5 out of 5 stars

Outstanding service provided by Palladio doors. Doors of the highest quality, built to last a lifetime. What I especially love is that they provide the entire service - analysis, provision of the doo... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Beautiful Front Door – Highly Recommend! Absolutely thrilled with our new front door! The frosted glass adds just the right amount of privacy while still letting in natural light — a per... See more

Company replied


Company details

  1. Manufacturer
  2. also in
  3. Door Manufacturer

Written by the company

Established in 1984, Profile Developments is the manufacturer of beautiful external composite doors under The Palladio Door Collection and The Avant Garde Collection. With over 40 years of experience and a range of benefits, our doors are second to none. It is no wonder that we're trusted by millions of homeowners across Ireland and The United Kingdom. Come home to Palladio!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

89 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(89)

35 reviews in the last 12 months

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Rated 3 out of 5 stars

Palladio doors

Our local window fitting company recommended Palladio doors as a superior product. Right from the start the door didn’t fit properly. To be fair to the fitting company they returned 4 times in 6 weeks to sort the problems.
1. Locking bar misaligned, fitters had to remove and re drill.
2. Sealing gasket on the hinge side kept being squeezed out when closing. Fitters returned on glued the gasket into the channel.
3. The door became difficult to lock after hot weather. The fitters had to return and file the locking plate to allow the door to lock.
4. Again after a period of hot weather the door moved causes the bottom front corner to drop and catch on the frame. Fitters returned to alter hinge to allow door to close.
5. Following the last adjustment I noted the door wasn’t fitting I the frame properly showing a gap on the closing edge. On inspection it appeared the door had warped. This required a company rep to attend and confirm the issue.
Palladio doors sent a replacement door slab at the beginning of December.
This door was fitted last week. Initially perfect. However now we have the same problem with the hinge gasket being squeezed out of the frame.
I don’t expect these issues on a premium door.

Interesting reply from Palladio doors, especially as we don’t have any social media and have not contacted Palladio doors directly to say we were happy.
To add to the issues New Years Eve the rain came in through the letter box and the window cassette. Requiring yet another visits from the fitters.
For balance the company fitting the door have stated that they don’t usually have this many problems

December 20, 2024
Unprompted review
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Reply from Palladiodoorcollection

Hi Courtney, sorry to hear that you are disappointed. Apologies for getting our wires crossed as we've had a great review from someone with the same name as yours. We have requested for more information- would it be possible to send us a picture of your door, the name of the installer and an email address/ contact number for you please? Thanks

Rated 1 out of 5 stars

Very poor customer service from this…

Very poor customer service from this Company. Palladio doors passed me on to their "representative" UK supplier who subsequently took our money and disappeared. It seems I am not the only one ripped off by Palladio doors/Posh door Company. They responded to my first email, but have now ignored every follow up email, not even to confirm if the order was ever placed, so I am left with no alternative but to pursue this through the courts. I personally would recommend that you search elsewhere if you are considering Palladio doors, if they are not even prepared to answer emails from customers defrauded by their installers, I doubt customer service is the priority! If you also have paid for a Palladio door and been fleeced, please join me by reporting to action fraud, and trading standards.

October 25, 2024
Unprompted review
Rated 1 out of 5 stars

I'm very upset with palladio I thought…

I'm very upset with palladio I thought they was a exceptional company a good reputation we made our order through there recommended distributor in the UK that people have to use, it turned out the distributor was a very dishonest person who shut down his buisness & taking our money the only thing the distributor had done was send the graft for the door but no money & it turns out after my door guy did some investigations its not the 1st time distributor has done it ( the posh door company Lee Sherriff) palladio SHOULD have vetted this person looked into him before trusting to be 1 of there distributor this money was some pension refund money that was owed us so we saved it to have our dream door yeah palladio says we can order directly with then now but that's to late what money am I suppose to pay it with buttons plus it was Christmas plan to have it done before Christmas the stress has made me ill but they don't care dare say they won't even read this or honour our order 😡

October 16, 2024
Unprompted review
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Reply from Palladiodoorcollection

Hi Jean, sorry to hear this. Presume your new door has now been ordered? Thanks

Rated 1 out of 5 stars

We have a Palladio front door only 6…

We have a Palladio front door only 6 years old and the door has blistered from the sun the window company who fitted the door are no longer in business so I went directly to palladio as it’s one of there doors and they are refusing to sort under warranty because I don’t have a receipt or original order as I can’t get this as the company is not in business anymore.

April 11, 2024
Unprompted review
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Reply from Palladiodoorcollection

Hi Nicky, sorry to hear this. However, our aftersales team is still waiting for your response when they asked you for measurements of the door leaf? Thanks.

Rated 5 out of 5 stars

Exceptional Doors

Bought 100s of these doors over many years. I've fitted and repaired most doors on the market and Palladio is by far the best door I've ever fitted. We fit the doors every week and in the very rare occasions there is an issue the rep Marie is on hand to get things sorted. I've only ever had minor issues like faulty lock barrels etc. The doors always keep their colour and never bow or warp. Even in the hight of summer you rarely need to adjust them unlike most other doors. If you want a premium front door I would highly recommend them!!!

April 22, 2024
Unprompted review
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Reply from Palladiodoorcollection

Thanks a million, John!

Rated 5 out of 5 stars

Excellent Service

Required some minor adjustments to our new front and back door, contacted Scottish representative Marie who was extremely helpful and arranged for Joe from the factory in Limerick to visit us in Kilmarnock and carry out adjustments if necessary.
This was carried out as arranged, cant thank these individuals enough for sorting out the problems.
Jim and Kathleen

March 14, 2024
Unprompted review
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Reply from Palladiodoorcollection

Aw thanks so much, Jim & Kathleen!

Rated 5 out of 5 stars

Palladio - the best…

Just had a Palladio door installed and well worth the wait and expense - it looks fantastic and highly recommend this composite door above all others!

July 20, 2023
Unprompted review
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Reply from Palladiodoorcollection

Thank you very much, Andrew!

Rated 1 out of 5 stars

Absolutely Hopeless

Absolutely hopeless! Great website but nothing else! Too much time wasted producing several styles of door for quotation then waiting in hope to speak with someone re price delivery and details. Maybe they are no longer in business would explain lack of response!

June 15, 2023
Unprompted review
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Reply from Palladiodoorcollection

Hi there, we're sorry your time has been wasted. We were not on TrustPilot until recently, so we did not see this. We have requested more information from you but haven't received anything from your end. Thanks.

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