Palm and Olive Reviews 15

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Garden

Written by the company

Palm & Olive is a UK-based specialist in premium garden trees, planters, and outdoor furniture. We offer a curated selection of Mediterranean and exotic plants—such as olive trees, palm trees, and Dicksonia ferns—sourced directly from trusted growers in Spain, Italy, and beyond. Our products are chosen not only for their beauty but for their ability to thrive in British gardens. We also supply handcrafted teak garden furniture and high-quality terracotta pots, bringing timeless elegance and natural charm to outdoor spaces. With expert customer service, nationwide delivery, and a passion for design, we help you create gardens that inspire. From city patios to country estates, there’s a right tree for every space.


Contact info

3.9

Great

TrustScore 4 out of 5

15 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Superb service

Superb service, with a personal touch. Really appreciate the excellent communication and friendly demeanour. It’s very clear that they care about their patrons

April 23, 2026
Unprompted review
Rated 3 out of 5 stars

I have to say that the plant itself was…

I have to say that the plant itself was excellent.so why the not so great review.WELL one word delivery.if you are going to charge 40 pounds for so called tracked delivery,which takes 10 days ,which there was no communication and you advertise as being 3 days ,then I’m sorry but palm and olive ,you really do need to up your game ,with your couriers.im going to bite my nose off to spite my face on this ,wouldn’t buy from you again ,which will be my loss ,because the tree fern was great ,but the aggro ,not worth it .

March 20, 2026
Rated 5 out of 5 stars

Healthy mature Olive Tree … beautiful

Delivered to our rural location within week of ordering which was pleasantly unexpected considering some previous reviews. Great contact with delivery driver on day ( but could have done with some prior warning as we were out and live in terrace directly on road ) driver did well and left in neighbours side gate. Olive tree as described and looked very healthy … so far great thanks !

March 17, 2026
Rated 5 out of 5 stars

Wow very heathy olive tree

Beautiful olive tree it took a bit longer to come but was well worth it , recommend to any one ( I will get another one to match soon )
Thank you palm and olive

February 2, 2026
Rated 5 out of 5 stars

Beautiful pots and plants delivered…

Just had some pots and plants delivered for my newly landscaped garden and they’re beautiful.
The guys were extremely helpful and friendly and the delivery was quicker than expected!
10/10 would recommend.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered a pot for £300

Ordered a pot for £300, told I had to pay another £400 if I wanted the pot as they claimed it was the wrong price. The site is still actively selling the pot for £300 on there website over a week later.

Avoid at all cost nothing but a con / fraud trying to rip people off for more money after they have paid.

July 28, 2025
Unprompted review
Palm and Olive logo

Reply from Palm and Olive

Hi Jon,

Thank you for your feedback. We would like to clarify the situation. From the moment the listing error was identified, we immediately offered a full refund. At no point were you asked to pay an additional amount for your order. The confusion arose because the largest size pot was incorrectly priced lower than the smaller sizes.

We also note that during our communication, you insisted the pot was yours and stated you would pursue legal action and post negative reviews if we did not proceed. While we understand your frustration, we have acted in line with our terms and consumer regulations, ensuring the full refund was processed promptly.

Our priority remains transparency and fairness, and we have since reviewed our listings to ensure this type of error does not happen again.

Kind regards,
Palm & Olive Customer Support

Rated 5 out of 5 stars

Great first experience with new company!!

I am usually nervous about ordering online from companies I can’t find reviews on so decided to call the number listed on the website before placing my order. I spoke to a man called Ahmad who was very helpful and gave me the assurance I needed to place the order. 3 days later my lovely Teak bench arrived as planned and looked better than in the pictures. Ahmad could not have been more professional and everything was as described and promised, he even took away the empty boxes for me. I will definitely use this company again and my wife is already looking at their great selection of trees and plants.

April 25, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look