Palmetto State Armory Reviews 

3,216
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers had a great experience with this company. Many customers are satisfied with the overall quality and pricing of merchandise, often highlighting top-notch products and unbelievable sale prices. People also appreciate the professional and responsive customer service team, noting instances where issues were fixed or replaced quickly, leading to multiple smooth purchases. However, some customers noted significant product quality issues, with items arriving broken, rusted, or missing parts, and others experienced products that did not function as expected. Many reviewers were also unhappy with customer service, citing difficulties reaching support, unhelpful responses, and problems with order processing, including flagged or partially shipped orders, leading to feelings of being unsupported.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with some customers reporting issues such as... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many reporting significant... See more

Order

Customers had ambiguous experiences with order, with many reporting significant issues after a security... See more

Price

Clients share ambiguous opinions on price, with some reviewers giving high marks for price and dependability,... See more

Service

Consumers find service to be negative, with many reviewers describing it as unsatisfactory, disorganized, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I just recently purchased a jts 12mak t_1 shotgun for home defense ,the had rust on it and red buffer was missing . This a new gun. Now I have to pay 15 dollars plus shipping for a part that the gun... See more

Company replied

Rated 4 out of 5 stars

The customer service team at PSA is professional and responsive, and the company offers great products. However, I’m disappointed by their First Responder discount policy. I live in Colorado and purch... See more

Rated 5 out of 5 stars

Excellent American company. Their actual PSA products are top notch and their sale prices are unbelievable. They ship quickly and are a great place to do biz

Rated 5 out of 5 stars

Have a micro dagger frame for over two months, just waiting on a slide.Have nothing bad to say about palmetto state just have a question when can we expect more of the original microdeger slides.

Company replied


Company details

  1. Sporting Goods Store

Written by the company

Huge Selection of AR15 Uppers, AR15 Parts, Ammunition, Handguns, Rifles, Shotguns and Shooting Accessories at Great Low Prices


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(3,216)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

Great people and great deals at Palmetto

Let me just start by saying thank you Palmetto State armory. You guys doing an outstanding job from start to finish. You guys got the best pricing and the most awesome stuff around. I installed a 22EZ trigger on my Ruger 1022 and let me tell you, I need more magazines. Thanks again Palmetto. I’ll be back.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

I enjoy shopping with PSA. I can always find what I’m looking for at a very reasonable price. I also enjoy customer service my orders get here on time. Highly recommend them. I have my son and Brother shopping there now. Thank you.

May 15, 2025
Unprompted review
Rated 5 out of 5 stars

Fast, easy phone call

Easy to get a person on the phone who provided all the help needed. First time having any kind of issue with a PSA product. 99.9% positive so far.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

I thought my order wasn't delivered as…

I thought my order wasn't delivered as claimed, so I contacted customer service. Jessica was very pleasant and patient with me by sending a photo of the package sitting in my chair under the carport. As soon as I saw it I realized I screwed up and placed the package inside as I needed to leave. While out I received an email stating my order was delivered. When I returned home I saw no package and called customer service to express my concern. As I was expecting delivery of different items I thought the package was from someone else. I apologized and explained my mistake. She was understanding and polite. She asked if there was any other areas I could use assistance. I thanked her and she thanked me for choosing PSA. This was easily the best customer service I experienced. I will definitely return to PSA when the need arrives.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, always has friendly staff ready to help with whatever I need. Top notch customer service!!!!

May 14, 2025
Unprompted review
Rated 3 out of 5 stars

Inaccurate order info on website

I placed an order 10 days ago. As of today The status on your site showed my order as processing and not yet shipped. I called and was told that it had shipped and was at your store in Myrtle Beach ready for pickup. Why have a status page in your site if it’s not kept up to date?

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Overall good service fairly timely…

Overall good service fairly timely delivery products have come like they should. I did order a pistol. I was a little disappointed in and it broke and I’ve sent it back and I’ve emailed several times to see if it’s come in and try to get it fixed or replaced and sit back quickly, and I have had no response Which is aggravating but other than that I bought a lot of things and so far I’ve been satisfied

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

PSA Rocks

Donald was very knowledgeable and helpful. His answers helped me to make a decision on which 9mm PCC to get. Thanks again for your help.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Best customer service!

The customer service rep whom I spoke with was professional, accommodating and kind. It was a very easy and pleasurable experience with him in changing the FFL for shipment of my order. He should be commended for upholding PSA’s already very good reputation.
Thank you for your passion to manufacturing the best equipment, as well as supporting the sale from presentation to payment. I’m a huge fan, and a very happy customer.

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

I am very pleased with PSA in every…

I am very pleased with PSA in every way. Customer service is spot on. Employees in the stores are always ready to help and very helpful. I love the lifetime warranty on all PSA firearms and the unlimited supply of great deals on the online store. Keep up the good work PSA.

May 14, 2025
Unprompted review

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