Palmrow Reviews 

These people are a bunch of scam artists. Gives you fake tracking number etc...
STAY AWAY!!!!!!

Fake items at a very high price with fake AI generated pictures to make them look real!! Buyers beware

This site is a scam. I've sent 15 emails to customer support and still haven't heard anything about my order placed in June. It is now November, and I still don't have my order. DO NOT ORDER from here.

They are fake don’t waste your money and they are crap fakes as well

If i could put less of a star on I would. Ordered and XL shirt and it was no where near fitting me. I asked for a refund and a XXL to replace and no reply. How do these companies operate and get away with these scams when they are blantanly advertising and conning people online. Needs shutting down.

Order never received.
Never reimbursed.
After 3 months all I hear when I send an email is : “ I have checked your order and can confirm that everything is correct.”
Scam.

On Aug 4, 2026, at 19:30, Palmrow wrote:


Hello, Daniel Belgique!

This is Maria, Logistics Manager at Palm Row. I hope you are doing well.

I am writing to you personally because you are important to us, and I believe you deserve complete transparency regarding everything related to your order.

Unfortunately, I need to let you know that we experienced an unexpected issue with our shipping carrier today. As a result, your package may be delayed by 24 to 48 hours. I understand this is not ideal, and I completely understand your frustration. As soon as I became aware of the situation, I reached out directly to the person responsible at the carrier and requested that your delivery be handled with the highest priority.

Daniel Belgique, you placed your trust in Palm Row, and that means a great deal to our entire team. To us, you are not just a number. Every customer has their own story and individual needs, and we respect that deeply.

Please rest assured that I am following up on your case personally. As soon as your order ships, you will immediately receive the tracking number by email.

If you have any questions or if anything is unclear, please do not hesitate to contact me directly at any time. I am here to ensure that your experience with us, despite this delay, remains as positive as possible.

I sincerely appreciate your understanding and patience.
With care and dedication,
Maria, Logistics Manager at Palm Row
© Palm Row

Ordered a size L knit branded Polo Ralph Lauren.
Item came and it is far too big and would be more like XXL. I am 6’3” and 190cm and I was swimming in it!
I asked for a refund or replacement for. M size. They have been back and forth with excuses for more than 4 months now and no resolution is in sight. Just get we are reviewing your case and will have a resolution which never comes.
I would avoid this company at all costs.

Total scam
Defective and Duplicate products

If I could give no stars I would. 38 days and waiting for the product. They assure me no issue but having promised me they would review what was happening with the postage, they came back with the 'everything's OK' message. I only wished I had read these reviews first.

Received the wrong size item when ordered 2 sizes of the same item but in different colours, 1 was close enough to my size to probs make do, but the price I paid, almost $200 aus dollars for 2 jumpers makes it not so great when I’ve got 1 that almost fits 🤦🏻‍♂️
(the other 1 would of been lucky to fit a midget, no offence intended !!!) when I ordered the same size, both items arrived without any legitimacy branding tags so I 100% think they are fake items so you shouldn’t buy, I thought at the time they weren’t 2 cheap so more fool me 🤪 Upon sending them an email to express my concerns about the legitimacy of the products and the size discrepancies they were very quick to respond and say that they would sort the issue asap, after numerous emails from me, I haven’t heard from them for nearly 3 weeks so feel the need to let everybody out there know, buyer beware this place is a SCAM SITE and you will lose out. DO NOT BUY FROM PALM ROW !!!!

SCAMMING SITE, KEEP AWAY AND DONT WASTE YOUR MONEY

Absolute scammers. Waited over 2 weeks for my order and their replys via email are shocking. Sent a fake tracking number when the delivery doesn't even exist. All over £88, absolute typical scamming people from Liverpool, should be ashamed and the site wants shutting down!!!!!!!! KEEP AWAY EVERYONE

BEWARE SCAM !! Palm row have taken my money, not sent my goods, it’s been over a month, won’t respond to my emails. Says they are based in Liverpool, but the phone number for the website is foreign. SCAMS do not trust !!

!!!!!Been waiting over 2 weeks and haven't received my parcel.
Total scam!
Everyone Keep away!!!!!

Unfortunately the reviews here are accurate reflections of the quality of this organization. They are not above board, and when they sent a clearly nonsense excuse email about my order being lost with their shipping service, it became clear they are scammers. I informed if they couldn't provide and ETA, then they need to cancel my order and refund me asap. They wrote back saying the order is with shipping and impossible to cancel. Disorganized and unprofessional.

never received my order since february 2026

Terrible customer service. They lost my parcel in transit then offered to send me what I had already paid for “ at no cost to me “ !
I asked for my money back and we’ve been going round in circles !
I ordered the black body warmer by mistake so I ordered a blue one before the first order arrived. Big mistake! The quality is so cheap looking. In the ad it looks like a Ralph Lauren body warmer but it’s just a very cheap body warmer with a Ralph Lauren logo ironed on. Wasn’t even a good attempt at a copy. Avoid at all cost!

Ordered 8th August went out for delivery according to them 14th August,still nothing.wish I had read the reviews before ordering.looks a bit of a scamming outfit.

I never received my order since I paid for it in May, it's been 76 days and they keep promising that I will get in soon

Order received after 6 month's 😊

I want to rate them 0 stars. Awful company, DO NOT BUY FROM HERE! I received an item that was too small (not their fault) and I emailed to return this on the 5th August. I was ignored for 5 days and chased twice. Here I am 16 days later and still unable to return the item as they are waiting to “provide me a return address.” STAY AWAY

Avoid this company.

I placed my order on 22 June, it was marked as shipped on 2 July, and after weeks of waiting, it still hasn’t been delivered. I have requested a refund multiple times, but all I receive are the same automated responses saying the package is “still in transit.”

A company should take responsibility for its own shipping issues instead of making customers wait indefinitely. Very disappointing customer service. I cannot recommend buying from them.