Discovered Palome through social media a year ago - and I LOVE their clothes! I have bought 2 pairs of jeans - Temple plush most recently - gorgeous denim, hang beautifully and feel lovely. I also b... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I was so impressed by the packaging and quality of materials. My skirt arrived in a beautifully illustrated box, wrapped carefully in tissue paper. As it was my first order, I received a free gift whi... See more
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Very impressed with my delivery. My order arrived in a lovely box and the cardigan was packaged nicely inside with a nice fragrant. Appreciated the care and thought that has gone into to this. The... See more
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I have just received my first order from Palome & couldn’t be happier. The styling & quality I can’t fault. Order received very quickly, beautifully wrapped/boxed & a gorgeous free gift, thank you.... See more
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Company details
Written by the company
Timeless staples from the world's finest ateliers. Exquisite fibres and textures. Grade A Mongolian cashmere, Japanese and Italian denim, linen and organic cotton, crafted with care.
Contact info
United Kingdom
- hello@palome.com
- palome.com
4.7
Excellent
298 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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So delighted to come across this…
So delighted to come across this company by chance - I am now on my 4th offer as the quality of the cashmere is exceptional and the prices are extremely competitive- fab company with exceptional packaging- I will be back
May 14, 2026
Unprompted review
Reply from Palome
Hi Sara,
Thank you so much for your thoughtful message.
It means a great deal to us to hear that you discovered Palome so naturally and have continued coming back. Knowing that the quality, packaging, and overall experience have resonated with you is incredibly special for our small team.
We truly appreciate you taking the time to share this, and we’ll look forward to welcoming you back again soon.
Best wishes,
Ilona
Gorgeous products, terrible refund experience initially
Gorgeous products, terribly slow to refund! I’ve got a DPD email that my returned item was received by Palome on 9 April 2026, as of today 7 May 2026 still no refund! This is for £104.00, so not inconsiderable. I’ve raised a ‘ticket’ to ask when I’ll be getting my refund (no email back with a ticket number to be able to quote) and will update my feedback when I hear back (if I do).
UPDATE- I had a personal email response from Ilona in Palome’s customer services team very quickly and she actioned the refund immediately. This response has restored my faith in Palome and, as I said before, their products are amazing quality and value. It’s a shame their refunding process seems to not be working as effectively as it should so that problems like mine don’t occur. I hope they are able to fix this.
May 7, 2026
Unprompted review
Reply from Palome
Hi Sarah,
I’m very sorry to hear about this experience and completely understand your frustration regarding the delay.
We’ve unfortunately been unable to locate any email received from you on our side, which may explain why you didn’t receive a response or ticket confirmation.
Could you kindly email us directly at hello@palome.com with your order details? As soon as we receive this, we’ll investigate your refund as a priority and come back to you as quickly as possible.
Thank you again for your patience, and we sincerely apologise for the inconvenience caused.
Best wishes,
Ilona
Bought two cashmere cardigans and a…
Bought two cashmere cardigans and a skirt. The skirt was too long and the fit of the sweaters was just ok, nothing to be excited about. Returned and got confirmation that returns have reached them but I have not been refunded. It has been 8 business days. I wrote to them but no reply. Wow. When I write to Sézane, I receive replies within minutes. Pretty sad that I trusted Palome.
April 21, 2026
Unprompted review
Reply from Palome
Hi Chikal,
I’m very sorry for the delay here, this isn’t the experience we want for you.
Your refund has now been processed and confirmation emails have been sent. The funds will appear back in your account shortly.
Thank you for your patience.
Best
Ilona
Lucky find
I chanced upon this website and am so pleased I did. I ordered some items and made a stupid mistake by ordering twice. I wrote to their customer service and Ilona sorted it out. She was professional, efficient and really nice to deal with. The clothes are really well made and feel nice, though the jeans were too short for me (5'7") and had to be returned. I shall definitely be using this website again and can recommend them wholeheartedly.
April 17, 2026
Unprompted review
Reply from Palome
Hi Sheila,
Thank you so much for your lovely words, it truly means a lot. I’m so glad we were able to sort things out for you smoothly, and that you enjoyed the quality of the pieces.
I’m sorry the jeans weren’t quite right this time, but I’d be very happy to guide you towards a longer style if you decide to try again.
Thank you again for your trust and recommendation, we look forward to welcoming you back.
Best wishes,
Ilona
The little short sleeved cashmere…
The little short sleeved cashmere jumper just perfect & very reasonably priced
It arrived promptly & beautifully packaged in the most exquisite tissue paper
There was also a little present of a cute scarf included.
Very impressed
Will defo shop from here again.
Thank you
April 17, 2026
Unprompted review
Reply from Palome
Hi Paddy,
We’re so happy to hear you love your cashmere jumper and that everything from the delivery to the packaging made the experience special. The little scarf is a small thank you from us, so it’s wonderful to know you enjoyed it.
We can’t wait to welcome you back again soon
Best,
Ilona
Excellent quality and value for money
I hadn't used or heard of Palome before and found them because they had the perfect pair of shorts I'd been looking for. The experience exceeded my expectations. I really appreciated the price for such a good quality item and the price was what made me choose Palome over brands I know well.
I even got a surprise gift with my order like from Sezane. I absolutely recommend and will probably use Palome again very soon!
April 9, 2026
Unprompted review
Reply from Palome
Hi Susan,
Thank you so much for this, it truly means a lot to us !
I’m so glad your first experience exceeded expectations and that you found exactly what you were looking for. We put a lot of care into balancing quality and price, so it’s lovely to hear this resonated.
And I’m really happy you enjoyed the little surprise as well.
We’d love to have you back again very soon.
Best wishes,
Ilona
Highly Recommend
Free return. The lovely fragrance and packaging that comes along with every order. The complimentary scarf in the first order. The super soft cashmere. Simple classic design with the finest quality makes it stand the test of time.
April 8, 2026
Unprompted review
Reply from Palome
Hi Celia,
Thank you so much for your kind words, this truly means a lot to us !
I’m so glad you’re enjoying the pieces, from the packaging to the cashmere, we put a lot of care into every detail, so it’s lovely to hear this.
We really appreciate your support and hope you continue to enjoy your Palome pieces for years to come.
Best wishes,
Ilona
Wonderful clothes
What wonderful clothes! I ordered two items. They came promptly. beautifully packaged. They fit perfectly and exactly as described. I love them! I will certainly be ordering again. Thank you!
April 7, 2026
Unprompted review
Reply from Palome
Hi Helen,
Thank you so much for your kind words, it truly means a lot to us !
I’m so glad you’re happy with your pieces and that everything arrived just as expected.
We really appreciate your support and look forward to welcoming you back again soon.
Best wishes,
Ilona
I ordered jeans
I ordered jeans, they arrived in time but I was charged £5.99 delivery when they state over £50.00 it's free, my jeans £70.00.
They don't fit so I requested a refund and j got a printable label which I can't print, they do say they have both??
I have emailed this company at least five times with absolutely no reply??
This is beyond frustrating, but also it makes me think it's a total scam!!!!
No replies, no anything ????
So, still waiting. I will contact official places now.
March 29, 2026
Unprompted review
Reply from Palome
Hi Mrs Mather,
We’re really sorry to hear about your experience and truly understand how frustrating this must have felt.
We’d like to reassure you that we have been responding to your emails and supporting you throughout. Your request for a QR code was received in the evening and a Royal Mail QR code was sent the following morning so you could return your item without needing a printer.
Regarding delivery, free shipping is available on orders over £120. The message you saw at checkout referred to the remaining amount needed to reach this threshold, which may have caused some confusion and we completely understand how this can be misread.
We’re always here to help and make things as smooth as possible, and we’ll continue to support you until everything is fully resolved.
Best wishes,
Ilona
I bought a short sleeved cardigan
I bought a short sleeved cardigan, which was beautifully packaged and I received a gorgeous scarf as a gift! Thank you so much. I usually purchase from another French company but I have already purchased a second cardigan from Palome because the quality is excellent. I look forward to future purchases 😉
March 18, 2026
Unprompted review
Reply from Palome
Hi Alison,
Thank you so much for your lovely review. We are so happy to hear you enjoyed your cardigan and the little scarf.
It truly means a lot to know you chose Palome again and that the quality met your expectations. We cannot wait to share more pieces with you in future drops.
Best wishes,
Ilona
My first Palome…
My daughter introduced me to Palome (and treated me to one of your beautiful silk scarves for Mother's Day, which has already received so many compliments). I recently bought your navy and white striped cashmere jumper. It's a lovely soft cashmere, nicer than many more expensive jumpers, and as other reviewers have commented, arrived beautifully packed. As an extra bonus, and a lovely surprise, there was a very pretty blue and white scarf too. I'll definitely be buying from you again.
February 19, 2026
Unprompted review
Reply from Palome
Hi Ros,
Thank you so much for your lovely message, it truly means a lot to us.
What a beautiful introduction to Palome through your daughter. We’re so happy to hear you’re enjoying your silk scarf and cashmere jumper, and that every detail, from the quality to the packaging, felt special.
We’re especially glad the little scarf brought an extra moment of joy.
We would be delighted to welcome you back again soon.
Warm wishes,
Ilona
First time customer
This is my first time ordering from Palome and been extremely impressed. The customer service is excellent and the items were delivered in two days, beautifully packaged. All sizing information was spot on and the two items I ordered were beautifully made and just as described. Will definitely look to order again.
March 9, 2026
Unprompted review
Reply from Palome
Hi Sarah,
Thank you so much for your lovely message. We are truly delighted to hear that your first experience with Palome was such a positive one.
It means a lot to know that the delivery, packaging and sizing guidance all met your expectations, and that you loved the pieces you received. We put great care into every order, so hearing this feedback is incredibly rewarding for our team.
We very much look forward to welcoming you back again soon.
Best wishes,
Ilona
Beautiful sweaters and delighted with them both :)
So easy to order and fast delivery. Items arrived so beautifully packaged it felt so luxurious. The cashmere is superb quality, soft and great colours . Such a lovely touch to receive a beautiful scarf as a gift too. I am delighted with this company and so glad I ordered both the navy and cream and they fit perfectly too 😊. Thank you Palome :)
February 21, 2026
Unprompted review
Reply from Palome
Hi Cliente,
Thank you so much for your wonderful review. We are truly delighted to hear how happy you are with your sweaters.
It means a lot to know the pieces fit perfectly and that you enjoyed the colours and the softness of the cashmere. We also love hearing that the packaging and little scarf gift made the experience feel special, as we put great care into every order.
Thank you again for your kind words and for choosing Palome. We hope you enjoy wearing your navy and cream sweaters for many seasons to come.
Best wishes,
Ilona
Voltaire blazer - gorgeous
Ordered the Voltaire blazer, been looking for a blazer to pair with jeans for smart casual look, but then also wanted to wear with dresses for evening look.
This blazer is perfect, really soft and easy to wear but looks crisp and stylish! Love it!
February 4, 2026
Unprompted review
Reply from Palome
Hi Claire,
Thank you so much for your beautiful words. We are absolutely delighted to hear how much you love your Voltaire blazer. It is such a special piece and we designed it exactly with that versatility in mind, effortless with denim yet elegant enough for evenings.
Knowing it feels soft, easy to wear and still crisp and polished truly means the world to us. There is nothing better than hearing it has found its place in your wardrobe.
Thank you again for taking the time to share your experience.
Best wishes,
Ilona
Brilliant company and excellent quality…
Brilliant company and excellent quality . The cashmere is beautiful.
February 25, 2026
Unprompted review
Reply from Palome
Hi C.Norman,
Thank you so much for your lovely review.
We’re so pleased to hear you’re enjoying the cashmere and that the quality met your expectations. It truly means a lot to us to hear such kind words.
Thank you again for your support.
Best wishes,
Ilona
I have three of these beautiful jumpers…
I have three of these beautiful jumpers and I always feel elegant. Super soft and warm. The quality is outstanding.
February 9, 2026
Unprompted review
Reply from Palome
Hi Jillian,
This is so lovely to read, thank you.
The fact that you have three of them truly means the world to us. Knowing they make you feel elegant, soft and warm exactly as they should is everything we hope for when we design them.
We’re so grateful for your support and kind words.
Best wishes,
Ilona
I just received a grey cashmere…
I just received a grey cashmere cardigan. It's gorgeous. Really good quality cashmere and beautifully made. And, although I ordered it for myself, the box and packaging was exquisite and made me feel like I was opening a special present. Well done Palome. Keep it up. I'll definately be back for more.
February 20, 2026
Unprompted review
Reply from Palome
Hi Meech,
Thank you so much for this beautiful review.
I’m so happy to hear how much you love your grey cashmere cardigan. Knowing that the quality and craftsmanship stood out to you truly means a lot to us. We always hope the unboxing feels like opening something special, even when it’s a gift to yourself, so I’m delighted it felt that way.
Thank you again for your kind words and support. We can’t wait to welcome you back.
Best wishes,
Ilona
Gorgeous cardigan
I have just received my Frejus cardigan. Palome you have done it again as soon as I took it out of the beautiful box I knew it was another winner . It looks and feels amazing cannot wait to wear it. The quality is just second to none.
February 17, 2026
Unprompted review
Reply from Palome
Hi Katleen,
This has absolutely made our day, thank you so much for such a beautiful review.
We’re so happy to hear you love your Frejus cardigan. That feeling of opening the box and knowing it’s a winner is exactly what we hope for every time. It means the world to us that you notice the quality and the details.
We can’t wait for you to wear it and make it your own. Thank you again for your support, it truly means everything to our small team.
Best wishes
Ilona
Lovely product, poor delivery service
I placed my second order for a cashmere hoodie recently. It arrived on Friday but unfortunately Royal Mail delivered it to a completely different house number and left it outside in the pouring rain. I had to walk down my road to locate it. When I found it the box was soaked through. The tissue paper was wet and the hoodie was damp. I know this is completely outside of Palome's control but I contacted the company to let them know what had happened and my email hasn't been acknowledged or replied to which I find really disappointing. I have scored higher as I like the product. It is a shame as I can see that care has gone into packaging it up.
January 30, 2026
Unprompted review
Reply from Palome
Hi,
Thank you for taking the time to share this, and I’m so genuinely sorry for your experience.
What happened with the delivery is absolutely not the standard we expect, and I completely understand how disappointing it must have felt to find your parcel left in the rain. Even if it sits with the carrier, that doesn’t make the experience any less frustrating for you.
Please do email me directly at ilona@palome.com, if you haven’t already, and I’ll make sure this is followed up properly. We truly value your support, and I’m grateful you still took the time to recognise the product and packaging despite everything.
Best wishes
Ilona
This is one of my new favourite brands
This is one of my new favourite brands. Just got a new pair of temple jeans and the quality and fit are amazing! It comes beautifully packaged too, which is a true added bonus.
February 7, 2026
Unprompted review
Reply from Palome
Hi Vanessa,
This truly made our day, thank you so much.
We’re so happy to hear the Temple jeans have become a favourite. The fit and quality mean everything to us, and we love that the packaging felt like a little added touch rather than just a box.
Thank you for your support, it really does mean a lot to our small team.
Best wishes
Ilona
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