I ordered for my son. Being a tourist, I didn’t know about the ice cream so asked the lady at the desk for help. She was busy with her phone and did not even look at me and pointed me to the pictures... See more
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See what reviewers are saying
We did the Pan n Ice masterclass-1 today at Westfield White City. Both our girls really enjoyed the experience. They enjoyed trying different flavours and understanding the technique. It is good val... See more
One of the best dessert makers I've used! The pan doesn't take nearly as long to freeze the mixture into ice cream like commercial ice cream makers do, so no standing around waiting for hours, it's... See more
Company replied
We done the pan of ice at Westfield shopping centre. First got served by a gentleman who to be honest was quite rude and abrupt. We still carried on as it was the kids first experience, we got serv... See more
Company details
Written by the company
The UK's original ice cream roll company - we make ice rolls 'in front of your eyes' within a fun, playful environment within 60 seconds! We also a DIY kit so you can now make these delicious treats from the comfort of your own home!
Contact info
221 Workspace Group (Canalot Studios), 222 Kensal Road, W10 5BN, London, United Kingdom
- info@pan-n-ice.co.uk
- pan-n-ice.co.uk
3.7
Average
213 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Amazing ice cream (the best I ever had)
April 30, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Aaron,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon.
All the best,
The PNI team
Today I visit Westfield Stratford mall…
Today I visit Westfield Stratford mall and Pan n ice made my day. Staff are really nice they help me to choose from number of option and I love the way they made it. Taste is amazing best for weekends when you want to relax and enjoy with family
April 30, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Khatija,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon.
All the best,
The PNI team
We ordered the kids some pan ice
We ordered the kids some pan ice - strawberry flavour. So yummy. Tasty and kids really loved the taste
April 30, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Gulbahar,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon.
All the best,
The PNI team
This place was absolutely amazing and…
This place was absolutely amazing and the ice cream roll was absolutely scrumptious thank you keep it like this. I rate it 1000000/1000000
April 27, 2023
Unprompted review
Reply from Pan-n-Ice
Hi,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon.
All the best,
The PNI team
Very good experience
Very good experience, best icecream roll in street
April 28, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Keerthi,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon. 😃
All the best,
The PNI team
Reply from Pan-n-Ice
Hi Ruby,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon.
All the best,
The PNI team
Best ice cream ever had
April 26, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Arshith,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon.
All the best,
The PNI team
Had bubblicious flavour (blue and pink)
My sister had the bubblegum flavour (blue and pink)
Satisfying to watch 😍
April 23, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Noor,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon.
All the best,
The PNI team
Amazing🤤 The workers where so kind
Amazing🤤 The workers where so kind, always had a smile on their faces and had a lovely conversation. The rolled ice cream was delicious!!!
April 23, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Eliana,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon.
All the best,
The PNI team
Staff were sooo rude
Staff were sooo rude. This was meant to be fun for the kids but the staff were rude, catty ane miserable
April 23, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Jaya,
Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.
We do hope we can welcome you back to our brand sometime in the future.
All the best,
The PNI team
Amazing experience
Amazing experience, great icecream, friendly and warm service. Children loved the experience
April 23, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Imtiaz,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon.
All the best,
The PNI team
Very good cool how they do it in front…
Very good cool how they do it in front of you 👍
April 22, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Alex,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon.
All the best,
The PNI team
It was really good
It was really good. Me and my kids really enjoyed.The price was worth it.
April 22, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Meme,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon.
All the best,
The PNI team
Reply from Pan-n-Ice
Hi Elina,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon.
All the best,
The PNI team
Very nice and delicious i like it.
April 21, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Tina,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon.
All the best,
The PNI team
Unfortunately I am so disappointed…
Unfortunately I am do disappointed there are just 2 are working and people pay at the cashier without stopping then the line was till the end of the mall ????!!!!!! There is even no space to sit or wait it is crazy to let people pay and wait more than one hour for icecream
I suggest if there are just two workers so just let 2 persons pay give them their icecream and then let other 2 to pay what you are doing is creally un beleivable so frustrated with the organization and coordination
April 21, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Razan,
Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.
We do hope we can welcome you back to our brand sometime in the future.
All the best,
The PNI team
beautiful place
April 21, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Akram,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon.
All the best,
The PNI team
Unbearably slow
Unbearably slow! There was hardly anyone in the line and yet the staff were half asleep and took over 30 minutes to be served with only one person in front of me. Would never come back!
April 18, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Kylie,
Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.
We do hope we can welcome you back to our brand sometime in the future.
All the best,
The PNI team
The best ice cream in the world
April 18, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Razvan,
We are so pleased to hear you enjoyed your trip to our parlour!! We greatly appreciate your lovely review and we hope to see you again soon.
All the best,
The PNI team
Too expensive for the time I had to…
Too expensive for the time I had to wait, just a member of staff, unbelievable!!!
April 17, 2023
Unprompted review
Reply from Pan-n-Ice
Hi Francesca,
Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.
We do hope we can welcome you back to our brand sometime in the future.
All the best,
The PNI team
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