Panda Drum Reviews 

30 days post shipment and product not delivered tracking number does not work in their system. I have no idea if and when it will arrive. I have never done business with a company that provides false information on shipping times. I ordered the drum for my grandsons birth day. Disappointed to say the least. I plan to write to the Better Business Bureau and talk to my attorney after reading many similar reviews. Order date was listed as January 2026 and as of Feb 17th I have only received a message that it is on its way. Tracking number is useless.

I am absolutely amazed by the superior level of service I received from the customer support rep, Harvey Smith, of Panda Drum. He responded to my request quickly, solved my problem with an actual solution and literally stayed in my inbox until after the product was delivered, to ensure that the product was delivered to my satisfaction. In all my 30 years of being an adult, I had never had such amazing service....especially online....like this before. Please give this man a raise and place him in the highest level possible in your organization because it is clear that he truly CARES for the customer. As an HR professional, I can attest to this as a soft skill that absolutely cannot be trained and one that, over time and repetition, can make or break the reputation of an organization. Thank you for restoring my faith that an organization today can provide genuine, excellent service!!

I LOVE IT AND SO DOES MY 6 YEAR OLD WHO WATCHES INSTRUCTIONAL VIDEOS AND FOLLOWS ALONG.

I ordered the Pro for my wife and was very impressed by the quality of the drum. It came with a case that rivals most of the nicer soft case manufactures, a song book to get started and some pretty decent mallets to start out. The tone is clear and projects well for the size of the drum and is very comfortable to use with the shallow shape vs other Pan drums I’ve seen. Aside from the excellent quality of the drum itself I was lucky enough to have made a mistake in picking the correct color of drum when I ordered it, and reached out to customer service to change the color before they shipped it out. I got a reply within the same day and they went above and beyond to make it happen and kept me informed through the process. I haven’t encountered this level of care from any company that I’ve ordered any product from. The whole experience was impressive and I would highly recommend this drum/company to anyone!

While the communication between Sarah Evans and her team was fantastic, have to applaud her for also taking care of my friend's case received with a broken zipper. She just received a hard case in place. However a downside is waiting for shipment. Sarah mentioned there are 3 locations, U.S., Norway and China. We both lucked out with China (was not given a choice) and had to wait 16 business days to receive.

Just got the drums. Their quality is astounding- the carrying cases themselves are easily worth $50.
I think this is the first Instagram ad I ever went for where the product exceeded my expectations. Quality is off the charts, and the small touches like the knitted muting caps for the mallets and the elegant stitching around the drum, to the perfect paint finish.
I am over the moon with my purchase, and will tell anybody who will listen just how great these drums are!!

The kind people at Panda Drum promptly shipped a replacement when my hubby's Christmas present was lost in the mail. Then, they were right there for us when he was having trouble getting the hang of it.
Fantastic product, fantastic company.

I see the raves on line, but I certainly cannot rave about customer service. On Sept. 10, I ordered 2 drums and the bands for 2 grandsons, brothers.
It three weeks to get one and the other only arrived after emailing “where is it?”.
Then I received one band with a comment that the other was back ordered.
Finally two months later the other band arrived stating that the bands that hold the decorative bands in place.
Finally, on Christmas Eve ONE band showed up.
I immediately requested the second with Erin Collins, the agent signing each email apologizing for the ridiculously
bad service.!
When my boys opened their gifts, one had felt pads on his drum sticks and stickers for enhancing the recognition of the notes. The other boys accessory bag had both of those missing.
I immediately shot off another email requesting those items and a second band.
An email was sent promising the missing items. Now, 2 weeks later, nothing has been received.
I had never had any such horrid, apathetic response for any other purchase in my 78 years.
I cannot endorse or recommend this company.
The instrument is nice, but buy from anyone else.

Ordered and paid for four drums 12/4/25. As of 1/9/26 the order is still missing two drums. Their communication and tracking is frustrating. Don’t buy from them.
After posting this review we were contacted via email and did receive all drums. The quality of the product is high and did meet our expectations. However the shipping and tracking is subpar.

I am a certified Crystal Master and certified Crystal Master Herbalist. I had to have this for sound therapy. Very glad I did! Love the sound and how clear it is. Also very calming! Very excited to get better at playing amazing little drum

I ordered the family bundle of 3 drums and only received one drum today. The tracking email I received upon shipment stated all three drums were shipped. I emailed the company and advised them I only received one drum. They responded and I was told "your case is being transferred to a specialist who will look into the missing items and get this sorted for you as soon as possible".......... I am hoping this gets resolved right away. I have a picture of the package showing the size as well as the shipping label listing the weight of 5.665881lbs. Clearly there is no way three drums shipped in this package. I will update this review once it is resolved. I also had no idea this was shipping from China until I received my tracking email.

**UPDATE** Customer service went above and beyond to make sure the issue was resolved. I am very pleased with the results. I highly recommend

I ordered the drum for my husband as a Christmas present. I was concerned it would arrive before the big day. I contacted Panda with my concern. I received immediate feedback and they stayed in contact until I received my drum. My husband is enjoying the drum even more than I imagined. Several guests have enjoyed also. Panda was professional, helpful and efficient. I would highly recommend them. Great to do business with, quality product. Smiles all around.

I wanted a simple musical instrument that I could play spontaneously, without a lot of setup, and the Panda Drum has worked well for me. It lives on a table where I can just pick up the sticks and play soothing sounds or figure out how to play songs. It's just what I was looking for!

I’m leaving a 5 star rating due to Panda’s impressive customer support. My Panda Pro arrived with a tuning defect, but after I contacted support, the resolution was efficient and quick with zero hassle and friendly communication. The replacement drum is perfect. I love the sound and so does my furry friend!

We had a shipping issue that was handled immediately and so very kindly by Michaela. I can’t wait to hear what my son says about the drum. I’m very excited to have him receive it as a Christmas gift. I will up date this review after that but I expect joy and gratefulness to be my feeling.

After an initial error in picking an incorrect item, Diane followed up and arranged to fix the situation. Great level of personal service and great merchandise!

I ordered 2 drums almost a month in advance of Christmas. While their customer service always very promptly answered my emails they weren’t able to give a firm delivery date. Eventually it became obvious the drums wouldn’t arrive in time for Christmas so I cancelled my order. They immediately refunded my payment. This review is written to share that Panda Drum has excellent customer service.

I ordered a Panda Drum for my granddaughter the weekend of Black Friday. My account has been duly debited, but when I went to track the order they had no record of it. I contacted them, and at first I had detailed and timely responses from "Aimee." But eventually "Aimee" ran out of steam and said she was referring me to "a human."

No human has come on the scene and it has now been a week. Christmas is one week from today, and I won't have this cool gift for my granddaughter.

I'm contacting my bank's fraud department when they open, and I guess I'll try to get a similar item from Amazon.

UPDATE 12/22/2025
Lo and behold, my Panda Drum arrived this evening--24 days after I ordered it. This is 3x the promised delivery time, but it is here before Christmas. Of course, I had already ordered a similar drum on Amazon.

I'll go ahead and raise my rating to two stars. If the drum works out well--and the communication with this company improves--I may raise it again later. I spent an awful lot of time pursuing this, for the sake of my granddaughter, and I'm still grumpy.

UPDATE 12/23/25
I just received an email from the CEO of Panda Drum, who had been trying to reach me since Friday. The problem was my Shop account, which had the wrong name on it and the wrong email address. I have a friend with dementia, for whom I am POA. I must have ordered her something a while back using that account. So my debit card was charged, but confirmation went to her email address, which I rarely check. Not Panda's fault. So the order did take longer than the promised eight days, but the CEO personally made sure the drum would reach me by Christmas. He even offered me a full refund, which I declined.

I ordered two Panda Drums because there was a deal on purchasing two, and I planned to give one to my nephew as a Christmas gift. Unfortunately, only one drum was delivered.

Customer support stated the order shipped in two packages, but after checking the tracking and confirming with neighbors, only one package was ever received. As of now, the second item is still missing.

This was disappointing, especially since the purchase was made specifically to take advantage of a promotion and to have a gift ready for Christmas. I hope the company resolves this promptly, but buyers should be aware of potential fulfillment issues.

The drum arrived. I am thrilled. I did not open it, much as I wanted to, because I want her to have the fun of opening the package fresh. I wrapped it in sturdy christmas wrap and mailed it today from my local post office. It will arrived well before Christmas.
Mission Accomplished!!!
Thanks so much for your superb customer care.
I will highly recommend this website.

P.S. She just called! She LOVES her Panda
Drum. I think I might have to get one now for me!!