Panda eBikes Reviews 56

Delivery was when they said. Fitting was easy, just took out the existing bottom bracket. I have fitted it to my Cannondale road bike and it has made my cycling a lot easier. I live in Spain and ride with the local club near Alicante and very often do over 100kms. It makes the hills a lot easier and I can keep up with the group without getting dropped. I have been cycling for many years, started with the Roamer C C in London many years ago.

Ted Legg.

Quick delivery, and responds to questions quickly, good instructions to install M Drive. Motor going strong after one month and 200kms

Innovative Brishish Engineering.
Good website with comprehensive range of kits and bikes..
Small companies like Panda are the ones that will get us back in the World market though desigh and quality especially if they manage to manufacture in the UK.
Reg Brown Ashleigh Engineering Services Ltd

Great Guy Oliver at Panda Bike first class service with next day delivery 100%. Five Star Why not give Panda eBike a order for you next Ebike or
conversion kit
Ronald E Cooke 07970618392

I ordered from Panda eBikes last week. I didn't get the order but when I rang up they were very responsive and explained that it had been put on hold because the parts I ordered were not compatible and they had messaged me to confirm this before sending out. Turns out I had missed their email and luckily they were right. I had made a mistake, we corrected the order and now my eBike is up and running perfectly.

Made a error on an item ordered all be a non expensive item anyway on recognising mistake contacted them by email and voicemail a week passed with no acknowledgement PayPal stepped in and refunded me very poor service from this company

I had loads of questions about my electric bike conversion. All the other companies I asked didn't have time to read and respond to my queries. Panda eBikes had the time to talk me through the detailed queries I need answering to make sure I bought compatible kit, as well as help me through fitting the kit to my bike.

Bought a panda 36v 250 watt kit in July and fitted it to my mountain bike converting it down from 21 speed to a 7 speed (as only one 48 tooth cog at front) - Thought this might be a problem but all I can say is with the motor I don't need the granny gears anymore!
I've now done over 650km on the bike and run it on PAS4 its very economical and I have done over 100km with battery power to spare.
I have had one problem with the up/down switch though and following a few emails to Panda I have had a replacement provided foc.
I understand sales are up and I wish the company well - just need a little improvement with the time taken on warranty claims.
Other than this I can't fault the kit as I have never used my bike so much. I look forward to going out on it at every opportunity I get.

Support is extremely fast and good before the payment.When you pay and they ship the package,you never have receive any replies from support.I paid for Panda 100 pro Ebike kit,48v dolphin type battery,half twist throttle and stick on brake sensors.We agreed about the shipping they requested 65£ for shipping at first,after that they requested 90£ more.I paid.I see that they entered my address for shipping wrong,so i waited the delivery for almost a month.Plus,shipping type was not DTP,so i paid more than 100£ for customs.After all i got the package and opened it.Two components of the kit was missing(PAS and Vbrakes), also battery rack has damaged and it has no cable.I can not use this ebike now.It should be on my bike, but this parts in my living room on my table.I paid more than 1000£, but i can not have any reply from support until now.They dont reply my messages.This is a torture.
Update : After 3 days of this review, they send an offer; if i will remove my review, they will send the missing parts.I confirmed missing parts but i replied when i get the missing parts then i will remove my review, so of course i never had any reply from them.

It's not when a company gets it right first time that you find out how good they are, its when there is an issue and how they go about helping resolve it.

I bought a complete conversion kit (excluding battery) and it was delivered very promptly. After a few hours connecting it all up, it became apparent that there was a wiring problem. I contacted the support email and got a reply within their stated timeframe. They asked if I could swap a connector wiring (not something I would be comfortable with) or get an electrician to do it and they would reimburse me costs. Being a nervous buyer of electronics I asked if I could return the complete kit for an exchange, and they agreed. Whilst the kit was in the return process I had a couple more conversations with the support helpdesk and I asked if actually I could change the kit (from an eco to a pro) and offered to pay any difference. They had no problem accepting my request, and refused a further payment instead upgrading me at their cost. My new kit arrived again in a very timely manner and was an ease to fit (much easier to wire a pro kit than eco kit).

As stated at the beginning of this review its not when things go right but when there is a problem you end up either glad you chose a particular company or pulling your hair out. Panda E-bikes made me glad I chose them and I would happily recommend them to anyone.

It is not hard to keep a promise , that they will reply to you in 24 hr
WHEN ITS A AUTO REPLY MAIL SYSTEM
Worst company i have ever had to deal with .. they don't answer the phone EVER , they don't reply to phone messages .
all emails are auto reply .. its like talking to a brick wall .. the kit is average .. motor wines .. computer has a fault , pas does not work .. and that was out off the box new ..would it last a year .i doubt it very much .

PS
{ 1 } looks like your quick to reply if you get a bad review ..i sent 6 emails .. and if you took a little bit more time to read what i said or even bother replying to any of them , i would not have come here..1 email with a support doc attached and 5 auto reply's ..does not count as support .
{ 2 } you have not sent me clear instruction off any kind .. ( i have now gone and looked for the CLEAR instruction you mention , ) and that faq for display set up is by no means in anyway CLEAR .. it just broken English translation and not clear at all ..

In the couple of years that I have been dealing with Oliver at Panda Bikes I have had the very best service as they do know their products .

I would be more than happy to recommend this company to anyone.

Chris Karasavvas

I bought two conversion kits from Panda Bikes about one year ago. One mid and one front wheel road legal conversion. Great engineering by Befang. The front wheel conversion which my elderly sister depends on to get out and about failed after almost a year. That's when my problems started. I had kept proof of purchase but never received order confirmation of the specification despatch date or tracking details. When I contacted Panda Bikes by EMail....(they weren't responding to phone calls and messages went unanswered) they did not appear to have on record my details or the details of the faulty conversion kit. While I accept it is difficult to diagnosis the source of such problems at a distance, it took three weeks with multiple requests by Panda Bikes for photos and videos of this and that (frequently repeat requests for the same thing only days apart), before the issue was sorted out. I believe it would have been more efficient and quicker, if I could more easily have talked to someone with the knowledge on the phone. While there is no doubt that Panda Bikes unhesitatingly stood over their one year warranty my overall impression is one of disorganisation and inefficiency. When confronted with this their response was they were too busy to respond by phone.......really! Meanwhile my elderly sister was confined to barracks for three weeks.

Excellent service good customer support great products.
Highly recomended

Panda eBikes has a useful number of parts including complete conversion kits. I purchased a brushless motor controller but have not been able to use it yet but it seems ideal for the purpose.

I have used eBike parts and kits from various sources and have found that the parts supplied by Panda eBikes have consistently been the most reliable, with the best after sales service and support. Having used them i would use no other. My reputation depends on the parts I use and Panda supply the best, in my opinion.

I have always had good advice and excellent service from Panda eBikes. Would highly recommend them.

Ordered three kits and a wheel, all came very quickly, packed with good protection, all items have been very easy to install and work well.
Have asked a couple of questions which were answered very quickly.
Thoroughly recommended

Delivery Finew. Fitting instructions inadequate but good back up.cable extension and soldering needed..Not plug & play.