They sent me the wrong glasses, then when I tried to contact them I simply got an automated bot response that did not address the problem. After responding to the botted response, they finally ack... See more
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The glasses were correct but the prescription is not what I ordered. No response from customer service.
The sunglasses seem well made, however the sunglasses themselves did not have any branding to indicate the model or brand which I found a bit odd. I ordered the “Rye” model, and I would order them aga... See more
The whole sales process was a piece of textbook crisis management. Issues arose my end and the matter was handled most effectively. Kudos to everyone at Panda Optics. A great bunch of people. Awa... See more
Company replied
2.9
Average
58 reviews
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Hasn’t replied to negative reviews
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Panda Optical supported a challenge we had with shipping and was tentative to my inquiry with a quick resolution
I recently had a minor hiccup with the shipping of my Panda Optical order, and I reached out to their customer support team. I was immediately impressed by their responsiveness. They were tentative to my inquiry and were attentive and eager to help. The team quickly understood the issue and provided a swift resolution that completely addressed my concerns. It's great to see a company that offers quality products and stands behind them with excellent and efficient customer service. Highly recommend Panda Optical!
April 3, 2025
Reply from pandaoptical.com
Dear Customer,
We sincerely appreciate you taking the time to share your experience with us. We're truly sorry that you encountered a shipping issue; it’s never our intention to inconvenience our valued customers. However, we’re extremely pleased that our customer support team was able to respond promptly, address your concerns, and resolve the problem to your satisfaction.🥰🥰
At Panda Optical, we firmly believe that providing high - quality products is just the beginning. Exceptional customer service is equally important to us, and your positive feedback validates our commitment.
We're delighted that you think highly enough of us to recommend Panda Optical. Your support means a great deal, and it encourages us to continuously enhance every aspect of our service.
If you have any further questions, issues, or suggestions, please feel free to contact us. We’re always here for you.😉😉😉
Thank you again for your understanding, patience, and loyalty.💕💕
Warm regards,
I love my new shades
I love my new shades! I’ve been looking for a pair for months and was a little hesitant to order from this website but they look and feel very high quality. Would recommend this to anyone!
March 25, 2025
Unprompted review
Reply from pandaoptical.com
Dear Customer,
Receiving your message has truly made our day! We're absolutely thrilled that our sunglasses lived up to your expectations and ended your months - long search. We understand that placing an order on a new website can be nerve - wracking, so it means the world to us that we were able to earn your trust.💕💕💕💕
Quality is at the core of everything we do at Panda Optical Sunglasses. Our team works tirelessly to source the finest materials and ensure every pair meets the highest standards. Your compliment on the look and feel of our product is a huge testament to our efforts.🥰🥰🥰
Your recommendation is the greatest honor we could receive. Word - of - mouth is incredibly valuable, and we're grateful that you're willing to share your positive experience with others. If you come across friends or family members in search of stylish and high - quality sunglasses, we know you'll be their go - to advisor.
Should you have any other needs, whether it’s adding another pair to your collection or have questions about our products, please feel free to reach out to our customer support at support@pandaoptical.com. We’re here for you.😉
Thank you again for choosing Panda Optical Sunglasses. We look forward to being your go - to destination for sunglasses for years to come.😁😁
Warm regards,
Positive Experience!
I was sceptical, because ordering things from China can be tricky these days, with mixed results or just downright disasters. But I was pleasantly surprised by Panda Optical's regular shipping update by email, the delivery time-slot (2 weeks from China to Holland) and the look and feel of the received product (Avigon polarised sunglasses). Because I chose polarised there were no extra shipping costs, which was an extra bonus. I'm a happy customer!
March 24, 2025
Unprompted review
Reply from pandaoptical.com
Dear customer,
We are truly delighted to receive your kind words! It means the world to us that we could turn your initial scepticism into pleasant surprise.
At Panda Optical Sunglasses, we strive to provide a seamless experience from order placement to delivery, no matter where our customers are located around the globe. Your satisfaction with our regular shipping updates, the delivery time, and the quality of our Avigon polarised sunglasses validates all our efforts.😁😁
We're also glad that you appreciated the cost - effectiveness of choosing polarised lenses without incurring extra shipping charges. It's always our goal to offer great value for our customers.
Your positive feedback not only brightens our day but also serves as motivation for our entire team to keep delivering excellent service and top - notch products. If you ever need anything in the future, whether it's more information about our products, assistance with another order, or just want to share your thoughts, please don't hesitate to reach out to our customer service team at support@pandaoptical.com.
Once again, thank you for choosing Panda Optical Sunglasses. We look forward to serving you again in the future!💕💕
Best regards,
Fast Delivery, good Quality
Fast Delivery, Status Updates received for shipping. Quality seems pretty fine. All good. :-)
March 12, 2025
Unprompted review
Reply from pandaoptical.com
Dear customer,
We are absolutely delighted to receive your wonderful feedback! It brings us great joy to know that you were satisfied with the fast delivery, the status updates during shipping, and the quality of our product. Your positive experience is exactly what we strive to achieve with every order.
Thank you so much for taking the time to share your thoughts with us. Your kind words serve as a huge motivation for our entire team. We are committed to maintaining this high standard of service and product quality.
Should you have any further needs or if you're interested in exploring more of our products in the future, please don't hesitate to reach out. We're always here to assist you and look forward to serving you again.
Best regards,
Panda Optical Team
I order a pair of Ovigon and to be…
I order a pair of Ovigon and to be honest they look really good, good price and have a solid structure. The only thing I did not like was the time they take to be delivered as they took 3 weeks to arrive.
March 11, 2025
Unprompted review
Reply from pandaoptical.com
Dear customer,
Thank you so much for your kind words about the Avigon glasses you purchased from us. We're thrilled to hear that you're satisfied with the product's appearance, price, and structure. Your positive feedback is highly appreciated and encourages us to keep delivering top - notch products.
We sincerely apologize for the long delivery time it took for your order to reach you. Usually, our packages are delivered within 7 - 15 days after shipping. However, there can be differences due to customs clearance procedures and the specific arrangements of the carrier. These external factors are sometimes beyond our control but can significantly impact the delivery schedule.
To keep you informed, we always send out email notifications with the latest package logistics information. If you have any questions or concerns regarding the logistics of your package in the future, please don't hesitate to contact our customer service team at support@pandaoptical.com. They will be more than happy to assist you.
Thank you again for your understanding and support. We look forward to serving you better in the future.
Best regards,
Reply from pandaoptical.com
Dear customer,
Thank you for reaching out. We've checked your order and found that your package was shipped on March 3rd and is currently in transit.
Typically, our delivery time ranges from 7 to 15 days after the package is dispatched. However, please be aware that the actual delivery time may vary due to customs clearance processes and the carrier's specific arrangements. These external factors can sometimes cause delays beyond our control.
To keep you updated, we send regular email notifications with the latest logistics information of your package. If you have any questions or concerns about the status of your package during this time, please feel free to contact our customer service team at support@pandaoptical.com. They are always ready to help and provide you with the most accurate information.
We truly appreciate your patience and understanding while your order is on its way. We hope you'll be satisfied with your purchase once it arrives.
Best regards,
No communication about shipping except…
No communication about shipping except “ shipped” with a tracking no that doesn’t work. The app they use want access to all of your private info to log in and I mean all. Ordered over a week ago . Still no item and no other emails except looking for a review .
March 2, 2025
Reply from pandaoptical.com
Dear customer,
We are extremely sorry for the distress and confusion you've experienced with your recent order. Your satisfaction is of utmost importance to us, and we deeply regret any inconvenience this has caused you.
We would like to kindly clarify that at present, our store does not have an app. There has clearly been a misunderstanding, as we would never, under any circumstances, ask for unrestricted access to all of your private information.
Upon checking your order details, we can confirm that your package was dispatched on March 2nd and is currently in transit. We did send you emails notifying you of the shipment and providing the tracking details. You can easily track the progress of your package by clicking on the link provided in those emails. Rest assured, we will also send you an additional email as soon as your package is out for delivery, so you'll know exactly when to expect it. Typically, the shipping process takes around 7 - 15 days after the item has been shipped.
We have also carefully reviewed our records, and we can confirm that we do not send review requests to customers who are yet to receive their orders. We understand how frustrating and inappropriate such emails can be. If you have received any marketing emails from us that have made you uncomfortable, could you please be so kind as to send a screenshot of those emails to our customer service email? This will help us identify and rectify the issue promptly.
If you have any concerns or questions regarding your order, please don't hesitate to reach out to our customer service team at Support@pandaoptical.com. We are always here and more than happy to assist you in any way we can.
Thank you so much for your understanding and patience. We truly appreciate your business and look forward to serving you better in the future.
Best regards,
Panda Optical Team
I received my purchase
I received my purchase, but I have a problem with the package comes beaten and the sunglasses are scratched. I need a change or a refund. I add photos of the packaging problem and the glass scratches
February 19, 2025
Unprompted review
Reply from pandaoptical.com
Dear customer,
We sincerely apologize for the inconvenience caused by the damaged package and scratched sunglasses you received. Your satisfaction is of utmost importance to us, and we take this matter very seriously.
Our team is working quickly to come up with a solution for you. We will either arrange a replacement or issue a refund, depending on your preference. Please rest assured that we will handle this as efficiently as possible.
If you have any further questions or concerns regarding the product, please feel free to contact our customer service team at support@Pandaoptical.com. They are available to assist you and will respond promptly.
Thank you for your patience and understanding.
Best regards,
I order a pair of Avignon glasses from…
I order a pair of Avignon glasses from panda optical! They came pretty fast and fit perfect! I’ve got aloft of compliments on them as well!
February 2, 2025
Unprompted review
Reply from pandaoptical.com
Dear customer,
We're truly grateful that you've chosen our cross - border sunglasses. It's an immense honor to receive your positive feedback. Your recognition is the greatest encouragement to our team. We've always been committed to providing high - quality sunglasses to customers worldwide, and your satisfaction is the best affirmation of our efforts.
May these sunglasses accompany you through every wonderful moment. Whether you're strolling on the sunny beach or walking through the streets of a bustling city, they can add a unique touch to your journey. Once again, thank you for your support. Wish you a happy life and every success!
If you encounter any problems during subsequent use, please feel free to contact us. We'll solve them for you immediately.
Great service and quick delivery.
Great service and quick delivery.
Sunnies are stylish, dark and fit well. Nice solid feel to them too.
January 25, 2025
Unprompted review
Reply from pandaoptical.com
Dear customer,
Thank you so much for taking the time to leave us such a wonderful review! We're absolutely thrilled to hear that you're satisfied with our service, the delivery speed, and, most importantly, our sunglasses.
Your kind words about the stylish, dark lenses, perfect fit, and solid feel of the sunnies mean the world to us. Our team has worked hard to ensure that every aspect of your shopping experience, from order placement to receiving the product, is top - notch, and it's rewarding to know that our efforts have paid off.
Whether you're lounging on a sunny beach or strolling through a bustling city, we hope our sunglasses continue to be your go - to accessory, adding both style and functionality to your days.
If you ever have any questions, need further assistance, or are looking for your next pair of shades, don't hesitate to reach out. We're always here to help.
Once again, thank you for your support, and we wish you nothing but sunny days and great adventures!
Best regards,
Shipped with a scam company
The order never arrived and they used a scam shipping company to ship the product, according to the Better Businesses Bureau, the company OnTrac, which is the shipping company they use is a scam company.
January 3, 2025
Reply from pandaoptical.com
Dear customer,
We are very sorry for this. We are actively cooperating with processing your order and trying to find your order in the system, but we are very sorry that we cannot find your order.
I am really sorry for the inconvenience caused to you. Regarding the logistics of your order, you are welcome to contact our customer service email at Support@pandaoptical.com at any time. Please believe that we will give you a satisfactory answer. We will try our best to investigate the logistics situation. If the package is lost or returned, we will reschedule the shipment for you.
Thank you for your support and understanding, please contact us anytime!
Best Regards！
Recieved glasses however...
Recieved glasses however...
I ordered a set of interchangable clear lenses with them they didn't arrive with package i chased them up about it they were resistant to send out a set wanting to offer a refund instead. then when they eventually sent the "lenses" what i ended up recieving was a pair of perscription insert frames i didn't ask for and come stock with apparently most of there models, when I went back to them i got told i was mistaken about what I had ordered even after showing them it makes no sense considering the cheaper models advertise it as a quote "built in feature" why would you to pay to add a feature on a more expensive model. They clearly sent me the wrong part and refused to own up to it. Hopefully they send me the lenses i ordered but i won't be doing business with them again and i would advise many others do the same
December 19, 2024
Unprompted review
Reply from pandaoptical.com
Dear customer,
We're truly sorry that you initially had an unpleasant experience with our product. Your satisfaction is our top priority, and we deeply regret any inconvenience caused.
We're glad to inform you that we've already taken action to resolve the issue. After a thorough review of your situation, we sent you a replacement pair of sunglasses with expedited shipping. We sincerely hope that this solution meets your expectations and restores your confidence in our brand.
If you have any further questions or concerns regarding the resolution, please don't hesitate to reach out. We're always here to assist you.
Thank you for your patience and understanding throughout this process. We look forward to serving you better in the future.
What’s not to like
Great sunnies for the price point. Comparable to the higher priced brands. Customer service is top notch!
December 1, 2024
Reply from pandaoptical.com
Dear customer,
We are extremely grateful for your taking the time to leave such positive and genuine feedback about our products and services. It is truly an honor to receive your recognition and support, which means a great deal to all of us at Panda Optical.
We are very glad that you are satisfied with your shopping experience. We look forward with anticipation to serving you again in the future.
Wish you a wonderful life and happy shopping always!
Best regards,
Panda Optical Customer Service Team
Experience
Experience, excellent thank you, love the frame pretty beefy. Iooking forward for more.
October 3, 2024
Reply from pandaoptical.com
Dear customer,
Thank you so much for your 5-star review! We are delighted to hear that you love our sunglasses and had a great experience. Your genuine feedback is highly appreciated and it means a lot to us.
We are looking forward to serving you again in the future and hope to see you back for another wonderful shopping experience.😉😉
Best regards,
Panda Optical Team
Very slow shipping
October 3, 2024
Reply from pandaoptical.com
Dear customer,
We are truly sorry to hear about your dissatisfaction with the long shipping time. Please accept our sincere apologies.
We found that your order was shipped on October 2nd, and the delivery was shown on October 10th. Due to international shipping, the transit time is generally longer. We are very sorry that the logistics time may not meet your expectations. In the normal circumstances, the shipping time is around 7 to 15 days after shipment.😊😊
We will follow up on the order logistics of each customer. We will also simultaneously notify customers of package logistics update information by email. If you have any questions about the order, please feel free to contact our customer service email and WhatsApp at any time. We would do our best to provide you with the greatest help.😉
Thank you for your understanding and patience.
Reply from pandaoptical.com
Dear Customer,
Thank you so much for leaving your comment. We truly appreciate your feedback.
Regarding your concern about not receiving the package after a week, please note that under normal circumstances, the shipping time is approximately 7 to 15 days after dispatch. Since this is an international shipment, customs clearance can cause some delays. However, rest assured that we are closely monitoring the logistics process. We will also keep you updated on the shipping status via email.
We apologize for any inconvenience this may have caused and appreciate your patience.
Best regards,
Panda Optical Customer Service Team
Product Damage
Shipping time took a while. When the product arrived it was damaged. Scratched frame, disappointing.
September 5, 2024
Unprompted review
Reply from pandaoptical.com
Dear Jake,
We are deeply sorry for the inconvenience you've endured. Please accept our heartfelt apology for the lengthy shipping time and the damaged package with scratched sunglasses lenses. We truly understand your frustration and disappointment.
Regarding the shipping time, international shipping can indeed be a long and arduous journey. Generally, the expected delivery time is 7 to 15 days after dispatch. We are constantly striving to improve our shipping efficiency and reduce waiting times. We know that waiting can be a real pain, and we're doing everything we can to make it better.
As for the damaged package, we are truly sorry that this was an unexpected accident during transportation. We will immediately communicate with our logistics partners to ensure such issues don't occur in the future. Rest assured, we take full responsibility for this.
To make things right, we would like to offer a solution. Please contact our customer service email at support@pandaoptical.com and send us a few pictures of the scratched lenses. Once we receive the pictures, we will arrange for a free replacement shipment as quickly as possible. Additionally, as a token of our apology, we will also send you a special discount code for your next purchase.
Thank you for your understanding and patience. We value your business more than anything else and are committed to providing you with the best service possible.😉😉
Best regards,
Panda Optical Service Team
Check out and delivery was a breeze
Check out and delivery was a breeze, I only wish they had larger sizes for my big head
August 12, 2024
Unprompted review
Love my new glasses so much I’m buying…
Love my new glasses so much I’m buying another one.
August 11, 2024
Unprompted review
Reply from pandaoptical.com
Dear Customer,
We are delighted to hear that you love our sunglasses! Thank you so much for your sincere feedback and for your love of our products. Your support means a great deal to us.
We are constantly striving to provide high-quality sunglasses and excellent service. Your satisfaction is our top priority.
Once again, thank you for choosing Panda Optical sunglasses online shop. We look forward to serving you again in the future.
Best regards,
Panda Optical Service Team
The whole sales process was a piece of…
The whole sales process was a piece of textbook crisis management.
Issues arose my end and the matter was handled most effectively.
Kudos to everyone at Panda Optics.
A great bunch of people.
Awaiting the arrival of glasses with utmost anticipation.
August 11, 2024
Reply from pandaoptical.com
Dear customer,
Thank you so much for your kind and positive feedback regarding our service process! At Panda Optical sunglasses online shop, we always strive to make every customer's journey with us as smooth and pleasant as possible.
We take great pride in our dedicated team who work hard to ensure that from the moment you visit our site until you receive your sunglasses, every step is seamless. Your recognition of our efforts means the world to us and it motivates us to keep improving and refining our services.
We are truly grateful for your support and look forward to serving you again in the future with the same level of commitment and care.❤️❤️
Best regards,
The Customer Service Team of Panda Optical
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