Panda Podium Reviews 

221
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 166 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often describing them as flawless, superior, and well-made. Many people highlight the efficient delivery service, noting fast shipping, secure packaging, and reliable tracking. The customer service receives frequent commendation for being responsive, helpful, and providing expert advice both before and after purchase, ensuring a smooth and satisfactory experience for consumers. However, some customers experienced issues with product quality, reporting receiving defective or damaged items and a lack of aftersales support for these problems. A few other people also felt that delivery times could be slow, with some waiting several weeks or months for their orders to arrive.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many highlighting the excellent... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast and efficient shipping... See more

Order

Reviewers mention positive feedback about the ordering process, often highlighting its ease and efficiency,... See more

Quality

People report positive experiences with quality, with many reviewers recommending the products for their high... See more

Service

Clients share positive opinions on service, with many reviewers consistently highlighting great, clear, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Made numerous purchases from the guys at Panda Podium. Oustanding service and kit. CRW wheels, AVRO handlebars (2), hubs etc. All been absolutely flawless. Despatched and delivered to the UK without... See more

Company replied

Rated 5 out of 5 stars

Simply put, this shop is superior to any local bicycle store. It is worth noting that they provide expert advice not only before the purchase, but also afterward. If other retailers want to learn how... See more

Company replied

Rated 5 out of 5 stars

Hi, I ordered a pair of OVERFAST Ultralight Thru Axles for a 3T Strada Team, not a standard order for a 2021 frame. After excellent communication with a product specialist, I received the correct... See more

Rated 5 out of 5 stars

I ordered a Quick Pro ER:one when it was released. After a last-minute change of mind, I decided to size up, the returns process was really easy and Tom from the customer care team handled everyth... See more


Company details

  1. Bike Accessories Store

Written by the company

Your one-stop shop for Asian bike parts. A hand-curated collection of the best value bike parts delivered direct to your door. Frames, wheelsets, groupsets and other carbon fibre components and accessories in stock and ready to ship.


Contact info

4.8

Excellent

TrustScore 5 out of 5

221 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(221)

179 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordered and received quickly

Ordered and received the goods in a surprisingly short time to the EU, support questions were answered promptly and politely, I'm eyeing up my next purchase!

August 22, 2025
Unprompted review
Panda Podium logo

Reply from Panda Podium

We'll be here when you're ready Sean! 🙌

Rated 5 out of 5 stars

I ordered frame/wheels/parts

I ordered frame, wheels, spare parts...everything went smoothly and without hiccups whatsoever (shipment to EU).
besides that communication is/was always quick, responsive and helpful. PP is always my #1 site for checking/purchasing Chinese frames and wheels/parts.

August 31, 2025
Unprompted review
Rated 5 out of 5 stars

Had a query about paying tax and…

Had a query about paying tax and delivery on a potential set of wheels. The Panda podium boys and girls got back to me super quick with the answers I needed. No bs just sensible answers. I orderd the wheels. Farsports EVO S6. They arrived quickly with plenty of updates as to where they were. They are absolutely stunning wheels. I am super fussy and can't find anything I'm not happy with. No rim tape needed (tpu tubes) and i can fit and take off Continental GP5000 tubed tyres 30mm without tyre levers. I am of an age when we used to use 18mm tubs inflated to 150psi for TT'ing don't race now but these wheels are so fast it's unbelievable absolutely unbelievable. I thought it was just the 'new wheel' factor but I've lent these wheels to 3 other people now and they were as amazed as I was. One of my friends is going to be buying a set because he tried mine! So Thank's to Joe and staff for a great product and quick good customer service oh and a free pair of socks and lightweight back pack. Look forward to buying from panda podium again soon!

July 12, 2025
Unprompted review
Panda Podium logo

Reply from Panda Podium

Joe here... Thanks for your custom Gary! We're lucky to have you. 150psi sounds bone-shaking!

Rated 5 out of 5 stars

I have brought a wheelset from Panda…

I have brought a wheelset from Panda Podium recently and the experience was seamless, like i was ordering direct from the UK. their email correspondence for any questions I had were answered quickly and delivery was much quicker than expected. I have no issue with using them again for another purchase and I have already recommended them to many friends to use as a trusted provider.

June 10, 2025
Unprompted review
Panda Podium logo

Reply from Panda Podium

Thanks for the kind words Faye!

Rated 5 out of 5 stars

Recently purchased crw wheels and…

Recently purchased crw wheels and magene power pedals from panda podium. From answering my questions before purchase, confirmation of purchases and online tracking they have been excellent.

Both products are excellent.

Highly recommend Panda Podium.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great support and unique experience shopping online!

I've made several purchases from Panda Podium and I've always received good advise and support and the team has made a very positive experience, that you would not get elsewhere online. Thank you for the great work you've been doing!

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

Everything was good

Everything was good. I ordered a frame and a wheel kit. After placing the order I had some questions that came too late in my mind :-D
The Team from Panda answered very quick and very friendly. They even switched two settings after placing the order. The quality of the parts and the whole process is very good! I am a happy customer. My only problem is the dwindling savings account and the limit space in the garage. Bikes, parts and service are awesome 👍

January 5, 2026
Unprompted review
Panda Podium logo

Reply from Panda Podium

Enjoy your new bike Olaf... if you ever figure out the garage space / savings account problem... come find us. :) N+1

Rated 5 out of 5 stars

Reactive support

I purchased a frame, crankset and a botto bracket from Panda Podium. Everyhting arrived on time and well packaged. I had a few questions prior to placing the order that were all answered very professionally and in less than 24h. Definitely recommend Panda Podium.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

purchase quick pro er

everything went and was handled correctly, questions were answered fairly quickly, the shipping time was still quite reasonable considering that it comes from China!!!

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a Quick Pro frameset half a…

Ordered a Quick Pro frameset half a year ago. Honestly, I was surprised that 1 pack of small details for the frame was not included, but in a week, I got all the parts from guys. I guess I will buy a gravel frame soonish:)

October 9, 2025
Unprompted review
Panda Podium logo

Reply from Panda Podium

Sorry something got overlooked the first time, but glad we got it sorted for you 🙌 Enjoy your bike, and let us know if there's anything you need.

Rated 5 out of 5 stars

I contacted Panda Podium regarding an order and received excellence all the way through!

I contacted Panda Podium regarding a power meter, crank, chain rings and Titanium axle to ensure that they would be compatible for my use. I quickly received back confirmation that this was a good combo and that the products were in stock. When I ordered I received a follow up to say that the order was received and a timescale of when it would be dispatched. I was so happy with this service as this kind of service delivery just doesn't exist any more outside of Panda Podium. I received the parts in a short while, everything was as described and I must say the quality of the Cybrie carbon crank, Ti axle and Carbon chainrings was even better than I had anticipated. Totally happy with the products and service, all comes highly recommended and 12 months on and 14k later all is just as good. Trust Joe and his team, buy the best from the best.

March 7, 2025
Unprompted review
Panda Podium logo

Reply from Panda Podium

Thank you Neil! We're glad you're a part of this community. 🙌

Rated 5 out of 5 stars

It’s a straight forward process.

It was a straight forward process ordering from Panda Podium. I ordered the PMT Elegant helmet with MIPS. Paid the money and the helmet was delivered in less than a week. That’s all you could ask for.

August 28, 2025
Unprompted review
Panda Podium logo

Reply from Panda Podium

I use that helmet every day for my commute! :) Ride on!

Rated 5 out of 5 stars

I have bought a number of items from…

I have bought a number of items from Panda Podium over the last few years including 2 wheelsets. Both wheelsets have been excellent in terms of quality and performance. Value implies cheap but when the products are better all round than the big 'Western brands' and are cheaper, its a mute point - and a bonus!
They've been great with advice (recommending alternatives) over email and I've referred them to friends who have also had great experiences. Shipping to Australia has been really fast - 2 weeks max.
Its my first stop for key bike parts for me. Thanks Joe and Tom!

January 9, 2026
Unprompted review
Panda Podium logo

Reply from Panda Podium

Thank you for your custom David! We're lucky to have you.

Rated 2 out of 5 stars

First of all I am a big fan on Joe and…

First of all I am a big fan on Joe and China cycling for some time now and I really value his work but…I am saving money for a frame upgrade and I missed the Black Friday sale due to budget constraints. I reached out to the sales support and fair enough I got the response that that’s not possible but the way it was communicated was far from good customer experience.

January 28, 2026
Unprompted review

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