Panel World Reviews 272

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 180 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and high-quality products, often noting the durability and stylish appearance of the panels. Many people highlight the speedy and efficient delivery, with goods often arriving earlier than expected and drivers being helpful and polite. The staff are consistently described as kind, knowledgeable, and going above and beyond to assist customers in making informed choices. However, some customers also noted issues with damaged panels upon arrival, requiring replacements. A few other people also felt that communication regarding delivery dates could be improved, with some experiencing unexpected arrival times or no prior notification. Additionally, some reviewers expressed dissatisfaction with the return policy and the inability to deliver to certain locations like Scotland.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Product

Clients share positive opinions on product quality, with many reviewers describing the panels as excellent,... See more

Service

Consumers find service to be positive, with many describing it as brilliant, fantastic, and outstanding.... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent quality of panels,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've previously bought bathroom sheets from this company, they have been excellent in their service, and the quality of the product is also very good better than tiles, their delivery has been am... See more

Rated 5 out of 5 stars

Absolutely brilliant! We’ve bought panels for two en-suites and they are brilliant quality. Our plumbers couldn’t get over the cost. They’ve been delivered before expected. What a brilliant service an... See more

Rated 5 out of 5 stars

We bought 8 panels and unfortunately there was a fault in the lacquer coating and it was flaking off. I telephoned Panel World on the Thursday, who sounded concerned and wanted to rectify as soon as... See more

Company replied

Rated 5 out of 5 stars

We can’t recommend Panel world enough! Excellent quality panels, at excellent prices, even our fitter was impressed and has vowed to use them going forward. We were let down last minute by another s... See more


Company details


Contact info

  • Unit 43 Station Street, Darlaston Central Trading Estate, WS10 8XB, Wednesbury, United Kingdom

  • panelworld.co.uk

4.6

Excellent

TrustScore 4.5 out of 5

272 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 77% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I recently used Panel World and was…

I recently used Panel World and was extremely impressed with both their products and customer service. The team was friendly, professional, and always quick to help with any questions I had, making the whole process smooth and stress-free from start to finish. Their communication was excellent, the quality of their work was outstanding, and it was clear they genuinely care about their customers and take pride in what they do. It’s refreshing to deal with a company that delivers such a high level of service, and I would highly recommend Panel World to anyone looking for quality products backed by exceptional customer support.

June 1, 2026
Unprompted review
Rated 1 out of 5 stars

Panel was as expected but..

Panel was as expected. The chrome corners were cheap. Chrome effect was just a tape that easily gets removed. Contacted the company, did not get any response.

May 20, 2026
Panel World logo

Reply from Panel World

Hi,

We're sorry to hear that your experience did not meet your expectations. We understand your disappointment regarding the chrome corners and that the finish was not as expected. We are also sorry that you did not receive a response when you contacted us, as this is not the level of service we aim to provide.

We value your feedback and would appreciate the opportunity to look into this matter further and work towards a resolution. Please contact us directly with your order details so we can investigate and assist you.

Kind regards,
Customer Support Team

Rated 5 out of 5 stars

Purchased bathroom sheets…

I've previously bought bathroom sheets from this company, they have been excellent in their service, and the quality of the product is also very good better than tiles, their delivery has been amazing too, i ordered again on Thursday night and the goods we're delivered today early morning Saturday.

I would highly recommend purchasing from them and will be doing the same on my next project.

Thank you
Nadeem Khan

May 30, 2026
Unprompted review
Rated 5 out of 5 stars

Panels

Panel world great service brilliant prices and very helpful and great communication highly recommend

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

After major issues with 2 other…

After major issues with 2 other companies, I called to asked if delivery could be ASAP and they had 10 perfectly packaged, unbroken panels delivered to us within days.
Exceptional service and great quality product, the panels look fantastic 👌
Really professional company, highly recommend them!

May 21, 2026
Unprompted review
Rated 4 out of 5 stars

Good panels

The panels are good ,the delivery driver was
great very pleasant chap.
But the delivery time was ridiculous
Sunday 06 am.Im 80 years I was shattered
for the rest of the day.

May 3, 2026

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