I've been a fan of this brand for a while and have accumulated quite a collection of their clothes. Even after several years, my t-shirts still look as good as new. I own a few tees with the divers' p... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The jumpers/hoodies are way too oversized (even XS is MASSIVE) and the refund takes too long, I had to chase after 10 days and even then they forgot to refund one of the items so had to chase again. D... See more
Company replied
Long-time loyal customer, but recent experience was very disappointing I’ve been shopping with Paagaia for years and have always loved the brand — the quality, the message, and the st... See more
Company replied
I have ordered 2 items during Christmas period, and needed to exchange the size. The return was delayed, although could be tracked, I wanted to know more and wrote to Customer service. Alex gave reall... See more
Company replied
Company details
- Clothing Store
- Activewear Store
- Baby Clothing Store
- Clothes and Fabric Manufacturer
- Fashion Designer
- Outerwear Store
Written by the company
PANGAIA is a materials science company bringing problem-solving innovations to the world through premium lifestyle products and experiences. Sciences. Purpose. Design. #SustainableMaterials #EcoFriendlyClothing #EnvionmentallyFriendlyClothing #RecycledMaterials #InnovationFashion #Tracksuits #Hoodies #TrackPants
Contact info
United Kingdom
- https://pangaia.com/
- pangaia.com
3.5
Average
1K reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Sold me a “matching tracksuit set” for…
Sold me a “matching tracksuit set” for £300 that turned up completely different colours, then refused to refund.
April 14, 2026
Unprompted review
Reply from PANGAIA
Hi Lucy,
Thank you for your feedback, we're sorry to hear about your experience.
This is certainly not the standard we aim to provide, and we would like to make this right for you. We can confirm that we will accept the return of your items, and our Customer Care team will be in touch shortly to guide you through the next steps.
Kind regards,
PANGAIA team
I just love the concept of Pangaia
I just love the concept of Pangaia, their attitude and service, all 5 out of 5. Special thanks for sport line, I truly think they are beyond and above all brands, who still use plastic as sport material, while Pangaia invents (and I can imagine how hard it is to invent a new material) and releases new texhnologies. Huge thank you to you
April 14, 2026
Unprompted review
Reply from PANGAIA
Hi Alena,
Thank you for your kind words. We're so glad to hear you're enjoying our collections and the philosophy behind them. Our team is constantly working to innovate and create more responsible materials, so your feedback is incredibly appreciated.
Kind regards,
PANGAIA team
I love everything about Pangaia
I love everything about Pangaia, their ethical stance, commitment to high quality clothing, the comfort of their hoodies and leggings. I feel very proud to wear this brand
March 25, 2026
Reply from PANGAIA
Thank you for your kind words, Lorraine. We're delighted to hear how much you are enjoying our products and that our values resonate with you. It truly means a lot to us.
I love special prices
I love special prices! Always buy something with new colors
But there is one downside. I don't want to buy new models and forms because the company has a very weird return policy. Unless you track the package yourself and wait two weeks, write this to a support- you won't get your money back.
March 28, 2026
Reply from PANGAIA
Dear Olga,
Thank you for your feedback, we are happy you enjoy our special pricing.
We regret to hear about your experience with our return process. Your comments are noted; we are committed to continuously work to improve clarity and ease for our customers.
Should you need any assistance, please reach out to us and our support team will be more than happy to help.
Kind regards,
Team PANGAIA
Order never sent, no refund or letting me speak to a manager
My express order hasn’t been shipped 10 days after I placed it. The DHL tracking shows it was never sent. Alex from customer service has been telling me they are checking with the currier and the warehouse for 4 days now, unable to provide any further update.
Surely in 4 days you are able to hear back from your own warehouse or the currier. Nothing has been sent and they keep stalling while absolutely refusing to cancel an order that they never sent or even connect me to a manager that may be more helpful.
They only marked the order as shipped after I contacted them and the tracking number quite literally shows the order was never picked up. So I am not sure what I’m waiting for..
I am not even surprised this is the quality of their service after visiting their Carnaby store - 3 people at the till, chatting to each other, barely acknowledging there is a customer. No wonder the store was empty.
April 2, 2026
Unprompted review
Reply from PANGAIA
Hi Deni,
We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. This is certainly not the service standard we aim to uphold. We would love the opportunity to make this right; a complete refund will be processed. Your comments are important to us, and we appreciate you highlighting where we can improve. Rest assured we are committed to learning from this by strengthening our processes to ensure a better experience.
Kind regards,
Team PANGAIA
The company has very priority attitude towards each customer a very priority…
The company has a very priority attitude towards each customer. My delivery was delayed not through their fault, but by the courier company in Bulgaria. So the return period for one of my items expired. I wrote to them and they understood my situation very quickly. They allowed a return and were very responsive during all our communication. I will continue to be their customer. Great support by Alex.
And their materials are of exceptional quality.
March 28, 2026
Unprompted review
Reply from PANGAIA
Hi Delyana,
Thank you so much for taking the time to share your experience! We’re really glad to hear that Alex and our team could help resolve the situation and make the return process smooth, even with the courier delay. It’s wonderful to hear that our materials and overall support met your expectations and your kind words really motivate us to keep doing our best for every customer!
Team PANGAIA
Easily the worst clothing online shop I…
Easily the worst clothing online shop I have experienced in that price category.
I wasn’t sure if I shopped at temu or alibaba or an actual premium company.
The package was fully ripped apart and obviously packaged/used multiple times.
The clothes themselves were completely dirty and the packaging of them fell apart aswell.
Overall terrible experience and I will never order from that company again.
Their „peppermint“ oil was nowhere to be found. The clothes stank and were dirty as hell.
March 20, 2026
Unprompted review
Reply from PANGAIA
Hi Imina,
We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. This is certainly not the standard we aim to uphold. We take packaging, product quality, and order accuracy very seriously, and it’s disappointing to hear that we fell short in your case.
We would love the opportunity to make this right. Could you please provide your order details in response to the information request that would have been sent over? Once we have this, we’ll work to address the situation and ensure a satisfactory resolution.
Team PANGAIA
I had a great experience with this…
I had a great experience with this company. The response time was excellent, and every interaction with their customer service team was prompt, courteous, and completely professional. They made the entire process smooth and stress free. Based on the level of service I received, I would highly recommend buying from them.
March 23, 2026
Unprompted review
Reply from PANGAIA
Hi John,
Thank you so much for your wonderful feedback! We’re so delighted to hear that our customer service team made your experience smooth and stress-free. Providing prompt, courteous support is something we take pride in, so it’s fantastic to know it made a difference - we truly appreciate your recommendation!
Team PANGAIA
Regular satFrom Great Experience to Total Disappointmentisfaction - Missing Items, Poor Customer Service and Still No Refund
I shop at Pangaia regularly and I’m always satisfied. *****I shop here often and recently I even wrote a positive review, BUT I must have jinxed it. My last purchase was a DISASTER. I ordered matching tracksuits for myself and my daughter. The adult set arrived complete, but for the children’s set I only received the sweatpants. No message from Pangaia, nothing. So I emailed them asking why they only sent the sweatpants. The response I got was an automated message about a refund for the sweatshirt. I wrote back saying I don’t want a refund, I want them to send me the sweatshirt, and I’m not going to pay shipping again for their mistake. In their reply, they started claiming the sweatshirt was out of stock. I should point out that it was in stock, it could still be purchased again, and even now (almost a month after the order) it is still available.
So I decided to return the entire order. I refused to pay return shipping because no one informed me in advance that they wouldn’t send the full order, so it wasn’t my fault. After several emails, I forced the support staff to issue me a return label. I properly returned the package. Now it’s been 11 days since they received the returned shipment. I still haven’t received my money back. I emailed them AGAIN and got another automatic refund notification—the same one that should have been sent 11 days ago.
I AM EXTREMELY DISAPPOINTED WITH WHAT HAS HAPPENED TO PANGAIA. I USED TO LOVE SHOPPING HERE AND EVERYTHING MADE SENSE. NOW I AM DISGUSTED BY THEIR APPROACH AND THE WHOLE EXPERIENCE HAS BEEN A COMPLETE WASTE OF TIME. DISGUSTING.
February 24, 2026
Reply from PANGAIA
Hi Karolina,
We’re so sorry to hear about your experience and appreciate you bringing this to our attention.
We’d like to clarify that we do not charge for return shipping, and a prepaid return label is provided in such cases. Based on our records, there may be some confusion as the order number referenced in your review does not match the details we currently have on file.
To help us investigate this properly and resolve things for you as quickly as possible, could you please confirm your order number directly with our support team? Once we have the correct information, we’ll be happy to escalate this and ensure it’s reviewed as a priority.
We’re here to help and look forward to getting this sorted for you.
Team PANGAIA
Refuse to issue a return despite parcel lost by shipping agent nearly 3 months ago
Edit: a couple of days after my public review of the brand, they issued the refund.
———
Ordered two items three months ago. Never arrived. The issue is not PanGAIA but UPS, who lost the parcel. However, despite multiple requests, Pangaia is still holding my money and refuses to issue a refund. They say they are waiting to hear back from UPS. Super disappointed with the brand.
December 28, 2025
Unprompted review
Reply from PANGAIA
Hi Sophie,
We’re sorry to hear about your experience and understand how frustrating a delayed or lost parcel investigation can be.
In cases where a shipment is reported as lost by the carrier, an investigation must first be completed with the shipping provider before a refund or replacement can be issued. This is a standard process and ensures the issue is resolved correctly.
We are not withholding funds, but rather following the required procedure while awaiting confirmation from the courier. We do our best to keep customers updated throughout this process.
If you haven’t received a recent update, we kindly ask that you contact our support team directly so we can review your case and provide the latest information or escalate this for you if needed.
We appreciate your patience and are here to help resolve this as quickly as possible.
Team PANGAIA
Very fair and professional customer service from PANGAIA
PANGAIA handled my case in a very professional and fair way. I contacted them about a quality issue with a hoodie and pants, and even though the items were bought about a year ago and I no longer had the receipt, their customer service was kind, responsive, and solution oriented. I really appreciated the way they approached it. Great support from Alex and a very positive experience overall.
March 13, 2026
Unprompted review
Reply from PANGAIA
Hi Klemen,
Thank you so much for your kind words! We’re thrilled to hear that your experience with our team, and specifically Alex, was positive!
At PANGAIA, we always aim to be fair, solution-oriented, and supportive, no matter the situation, so it’s wonderful to hear that reflected in your experience.
We really appreciate you taking the time to share your feedback and hope you enjoy your hoodie and pants for many more years to come!
Team PANGAIA
Reply from PANGAIA
Hi Fay,
We’re really sorry to hear your order didn’t arrive, that’s definitely not the experience we want for our customers! Please contact our Customer Service team so we can look into this immediately and get it resolved for you.
Thank you for bringing this to our attention.
Team PANGAIA
Great customer service from Alex
Great customer service from Alex. Resolved my issue fairly and really good communication.
March 3, 2026
Unprompted review
Reply from PANGAIA
Hi Joey,
Thank you so much for your kind review! We're really pleased to hear that Alex was able to resolve your issue and provide clear communication throughout the process. It's wonderful to know Alex made a positive impression, and we truly appreciate your feedback!
Team PANGAIA
Absolutely Terrible Quality – Completely Unwearable
I am extremely disappointed with my experience with PANGAIA. The quality is shockingly bad — honestly, it can’t even be compared to the cheapest line from H&M.
I wore the set for the very first time - no washing, no special treatment, straight out of the packaging - and the fabric started shedding excessively. The material pills and leaves fibers everywhere. My socks, the floor, and even other surfaces were covered in lint after just a few hours of wearing it. This is not minor pilling - the clothing literally sheds and contaminates everything it touches.
This is completely unacceptable for a brand positioned as premium and sustainable. At this price point, basic durability and wearability should be guaranteed.
Unfortunately, I only tried the items after the return window had closed. Now I’m stuck with a full set of clothing that is essentially unwearable. These garments are simply not fit for purpose.
Very disappointing experience. I expected high-quality essentials - what I received feels like a defective product.
Would not recommend at any cost.
February 9, 2026
Unprompted review
Reply from PANGAIA
Hi Oleh,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you were disappointed with your experience.
At PANGAIA, we place a strong emphasis on material innovation and product testing, so it’s concerning to hear your description of excessive shedding, as this is not representative of the performance standards we aim to uphold.
That said, we’re unable to locate an order associated with this review, which makes it difficult for us to properly investigate what may have happened. If you believe the item may be defective, we’d really encourage you to contact our Customer Care team directly with your order number and photos, and we’ll be happy to review the case with you.
For transparency, our return policy allows 30 days from delivery to decide whether an item is right for you. We always recommend trying items on as soon as possible so any issues can be addressed within that window. However, even outside of this timeframe, our team is still open to reviewing potential quality concerns on a case-by-case basis.
We regret that your experience didn’t meet expectations and would welcome the opportunity to look into this further if you’re willing to get in touch.
Team PANGAIA
Pants too short even size XL.
January 27, 2026
Reply from PANGAIA
Hi Pedro,
Thank you for sharing your feedback.
We’re sorry to hear that the fit didn’t meet your expectations. Fit can vary depending on style and cut, and we always recommend checking the size guide provided on each product page before purchasing.
If the item is unworn and within the eligible return window, our customer support team would be happy to assist with a return or alternative option. Please feel free to reach out so we can help.
Team PANGAIA
Terrible customer service, confusing refunds, and disappointing quality :(
I’ve had one of the most frustrating shopping experiences of my life with Pangaia, and unfortunately, it has happened repeatedly.
Originally, I placed an order and returned most of the items. I selected a gift card refund because I planned to reorder in a different size.
Later, I placed a second order and paid partially with that gift card and partially with my credit card. This time, I explicitly selected a refund back to my original payment method (cash refund), because after all the issues I had already experienced, I didn’t want store credit anymore.
Instead, Pangaia refunded only the portion I paid via card and forced the rest into store credit again. After weeks of delays, I was told they “couldn’t refund in cash” and that this was their policy. I never agreed to this, and it felt like my money was being held hostage in the form of store credits...?
Ok, I got this card, so I need to spend it, right? So I decided to try ordering again using the store credits (because I had no choice).
My gift card was supposed to be worth €99 / $105, but when applied at checkout, it only deducted €88! On top of that, my order total was supposed to qualify for free delivery (I ordered two pieces which price was above €175 in total). Yet free shipping didn’t apply (because I used a gift card! Which is my money!) and I was still charged extra shipping fees.
So now I’ve lost:
- €12 of gift card value
- plus €7 in shipping fees
for absolutely no valid reason.
Even worse: the product quality is extremely disappointing for the price point. Jeans lost color and shrank after one wash. Fabric feels fragile and stains do not come out properly, if you have any, so you need to be extremely careful while wearing. Overall quality does not match the “premium” branding at all...
Pangaia has great marketing, but the reality is: confusing policies, inconsistent refund handling, unreliable checkout behavior, and overpriced clothing that doesn’t hold up. I genuinely regret how much money I’ve spent here.
Would not recommend.
February 13, 2026
Unprompted review
Reply from PANGAIA
Hi Sofia,
Thank you for sharing such detailed feedback. We’re truly sorry to hear how frustrating this experience has been, and we understand why this would be disappointing.
To clarify, refunds are always issued back to the original payment methods used at checkout. When an order is paid partially with a gift card or store credit and partially with a card, refunds are automatically split accordingly. This policy is outlined during the process, but we appreciate that it may not have been communicated clearly enough in your case.
Regarding the gift card value and shipping charges, this does sound like something we’d want to review more closely, as gift cards should retain their full value and should not affect free shipping eligibility when order thresholds are met.
We’re also sorry to hear that the products didn’t meet your expectations in terms of durability. While care instructions are designed to preserve fit and colour, we recognise that your experience did not align with what we intend for our garments.
If you’re open to it, we’d really like to re-review your case in full. Please reach out to our Customer Care team so we can look into the refunds, gift card balance, shipping charges, and product concerns altogether.
We appreciate you taking the time to leave this feedback, as it helps us identify where improvements are needed.
Team PANGAIA
Disgusting customer service
Extremely poor customer service and product quality.
I purchased five Pangaia tracksuits, and every single one has either shrunk significantly or ripped after minimal wear. The quality is clearly substandard and faulty.
I contacted Pangaia to raise a complaint, and they confirmed in writing that they would refund all five tracksuits. I was initially pleased with this resolution and thought it reflected good customer service. However, they only provided two return labels for three of the items. I returned the items using the labels provided and followed up to ask when I would receive the remaining labels.
At that point, Pangaia informed me that they had changed their mind and would no longer honour the agreed refund. Even worse, they are now refusing to refund the three items that I have already sent back to them.
I am genuinely shocked that a large clothing brand would agree to a refund, accept returned goods, and then withdraw the resolution. I have received only generic, automated responses since raising this issue.
I also know several other people who have experienced the same problems with Pangaia tracksuits, which suggests a wider quality issue that the company is unwilling to acknowledge or take responsibility for.
Based on my experience, I would strongly advise others to avoid purchasing from this brand.
February 13, 2026
Unprompted review
Reply from PANGAIA
Hi Heidi,
Thank you for taking the time to share your feedback. We’re sorry to hear that you’re disappointed, however we do need to clarify a number of important points for accuracy.
The orders referenced in your review were placed in early 2024 and are now well outside the statutory return and refund timeframes under the UK Consumer Rights Act. As such, we are not legally able to process refunds for historic orders where the eligibility period has long since passed.
In relation to your contact with our support team, we did initially discuss return options in good faith. However, upon further review of the order dates and return eligibility, it became clear that a full refund could not be honoured under consumer law or our published returns policy. This was communicated to you once the correct assessment had been completed.
We would also like to clarify that refunds can only be issued for items that are returned in accordance with the agreed process and within the applicable timeframe. Where returns are incomplete, outside policy, or not eligible under consumer legislation, refunds cannot be processed.
We understand that this may not be the outcome you were hoping for, but we must apply the same legal and policy standards consistently for all customers.
If you believe there is specific documentation or information we have not yet reviewed, we encourage you to contact our customer support team directly so this can be looked into further.
Team PANGAIA
I’m appalled by this company
I’m appalled by this company! The customer service is non existent! I bought something that ripped as I was trying it on! I sent multiple emails and no response whatsoever, so I’m escalating this matter with my bank now. Stay away. The quality is so poor it’s worse than primark and it’s a total greenwashing as it’s all cheap polyester…. But the worst part is basically them trying to scam you and not giving you your money back
February 5, 2026
Unprompted review
Reply from PANGAIA
Hi Anna,
We’re sorry to hear that you’re disappointed. We’d like to clarify that our customer support team did request additional information from you in order to investigate and assist with your concern, but this information was not provided.
Without the requested details, we’re unfortunately unable to assess the issue or offer a resolution. We always encourage customers to complete the requested steps so we can help as efficiently as possible.
If you’re still experiencing an issue with your order, we invite you to please reach out to our customer service team directly so this can be reviewed properly.
Team PANGAIA
PANGAIA makes you feel good.
The hoodies and track pants not only look great, they feel incredibly comfortable. The quality of the products is consistently good. The customer support team also responded to all my needs promptly and to my complete satisfaction—extremely charming. Our family loves PANGAIA.
February 5, 2026
Unprompted review
Reply from PANGAIA
Hi Christoph,
Thank you ever so much! We’re very delighted to hear that your whole family is enjoying our products and that our customer support team made your experience even better. Knowing that our hoodies and track pants bring comfort and joy is exactly why we do what we do!
Team PANGAIA
great and very quick response from…
great and very quick response from customer service. also product is of high quality. ease of return process
February 6, 2026
Unprompted review
Reply from PANGAIA
Hi Erickson,
We really appreciate you taking the time to leave this feedback! It’s great to hear you found our customer service fast and helpful, and that you’re enjoying the quality of your products.
Thanks for highlighting the ease of returns, we aim to make things as simple as possible for our customers!
Team PANGAIA
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