Scam and Misleading
I am writing to formally express my serious dissatisfaction with the product I recently received from your company.
First, the delivery time of 13 days is completely unacceptable. More importantly, the quality of the product is extremely poor. The cutlery feels cheap, the bag material is of very low quality, and the white fabric has already started turning yellow. This is entirely inconsistent with the product description and the price paid.
Additionally, the product arrived without your logo or branding, but instead with Asian-language lettering. This strongly suggests that the item was simply resold from a low-cost Asian supplier. The packaging was almost torn apart and badly damaged, which further reflects a total lack of quality control and professionalism.
I paid €50 for this product — a price at which I reasonably expected a properly branded, carefully packaged, and decent-quality item. Instead, I received something that could easily have been ordered for a fraction of the cost from websites such as Temu or Alibaba. This is misleading and unacceptable.
To make matters worse, your listed phone number does not work, which raises serious concerns about your reliability and credibility as a business.
This entire experience reflects a complete lack of care for both product quality and customer satisfaction. I therefore request a full refund immediately. If this matter is not resolved promptly, I will pursue further action.
I expect your response without delay.
Reply from Pantinoshop
Dear Giannhs,
We are very sorry to read about your experience and we sincerely apologize for the disappointment and frustration this situation has caused you.
We understand your concerns regarding the delivery time, product quality, packaging condition, and branding. This is not the standard we aim to provide, and we take your feedback extremely seriously. We would never intentionally mislead our customers, and we regret that your experience has led you to feel this way.
Regarding the delivery timeframe, we understand that 13 days can feel long, and we are continuously working to improve our logistics and shipping processes. Concerning the quality issues you described, including the material, discoloration, branding, and packaging condition, this certainly does not reflect the experience we want for our customers.
We would like the opportunity to investigate this matter thoroughly and resolve it properly for you. Please contact us directly at info@pantinoshop.nl with your order number and clear photos of the product, packaging, and any specific defects mentioned. Once we receive this information, we will review your case with priority and work toward an appropriate solution, including your refund request if applicable.
We also apologize for the inconvenience regarding the phone number. We are currently prioritizing customer support via email to ensure that every case is properly documented and handled carefully.
Your satisfaction is very important to us, and we are committed to resolving this matter as quickly and fairly as possible.
Best Regards,
Pantinoshop
