Good product. Customer service needs improvement.
First, I received the order and though I wasn’t convinced when I tried the sandals, they turned out to be comfortable. But there is something that bugged me in the process after the order. I didn’t receive a confirmation email like you would normally do. This gave me the impression that the order hadn’t gone through. So I sent an email to the customer service to make sure my order was being processed. I received a reply the following day but it didn’t look official and no facsimile nor a tracking number… so I wasn’t totally reassured. So I went to TrustPilot to see if there were any experience similar to mine or worse, if it turned out to be a scam. Fortunately, it’s not. But if I have to give one piece of advice to this merchant, it’s definitely about communications. They need a better system with automatic order confirmation emails and tracking numbers.
Reply from Pantoufle Confort
Hello sir, we're sorry for the experience you've had, we work continuously to make your customer experience pleasant, thank you for trusting us.
