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Pantys Reviews 21

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TrustScore 3 out of 5

3.1

Lingerie Manufacturer
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Company details

  1. Lingerie Manufacturer
  2. Lingerie Store
  3. Underwear Store

Written by the company

Pantys est la première marque de lingerie menstruelle testée cliniquement et adapté aux flux menstruels, post-partum, quotidien, bref tous les types de flux ! Pantys est certifiée B corp est se donne la mission d'améliorer la qualité de vie des femmes tout en ayant un impact sur leur santé et celle de la planète. La marque brésilienne est engagée et minimise au maximum ses émissions carbones et les compense à 100%. Elle a créé la première étiquette de compensation carbone de l'industrie textile brésilienne vous donnant tous les détails de sa chaîne de production (des matières premières à l'élimination en passant par le transport). Cerise sur le gâteau les produits sont cools, jolis, et disponibles du XS au XXXL. Une ligne spécifique pour les adolescentes est également disponible du 10 aux 16 ans. Maillots de bain, soutien-gorges d'allaitement, shorts de nuit ... pleins d'innovation qui vont vous faire aimer vos règles !

Contact info

3.1

Average

TrustScore 3 out of 5

21 reviews

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Rated 1 out of 5 stars

Impossible to return items and get refunded

The procedure to return items is described on the website, and the first step is to fill out a form online to say what items you are returning, and why. Then they're supposed to email you a return label for you to send the items back.

I've written three times to follow up in the course of two weeks, and i got automated replies, then nothing.

Looks like they are making sure nobody can return items and gets refunded. I would really stay away from ordering from them, as this is by far the worst customer experience I've had shopping online, and at this point, it feels like a scam..

May 4, 2023
Unprompted review
Rated 3 out of 5 stars

Very very slow reply. but eventually sorted

Pantys did finally refund and help.

Original message. I requested a partial return a week ago. Still no news
My order is 2431

Update 1: still no news. 24h after their reply on here

update 2. Still nothing. Which email are you sending it from? Can I request a label directly with your provider?

update 3. I emailed you from a gmail with 2431 and the RMA number in the subject line. I just got your auto reply.

February 13, 2023
Unprompted review
Pantys logo

Reply from Pantys

Update 3:
we received the email ! thanks you'll get an answer right now
Update 2 :
Hello again, I have sent an email to the mail you registered for the order, is there any other mail where I can contact you ?
Thank you,

Update 1: Good afternoon ! I'm sending you an email right away. Our team is trying to understand why the message have not been answered before.

Good evening ! I'm sorry to hear you did not received news from us yet ! I have just asked our team to check on your request and we'll get back to you asap here and by mail. We'll do our best to change the situation asap.

Rated 1 out of 5 stars

Waste of money

My pantys were leaking the first time i tried them. I've written three e-mails to them and i haven't gotten any response in the past four months. I don't understand how they got the B-certificate with such bad customer-service
Waste of money and time.

May 1, 2022
Unprompted review
Pantys logo

Reply from Pantys

Hi Sabine, can you confirm you have received news from us but also the ability to try a new product ?

***********

Dear Sabine, I'm sorry to hear about your bad experience with our product and our customer-service. You should have heard back from us.
I'll see right now how I can help you to get a response. We always do our maximum to attend our customer so we apologise for this situation.

Our Pantys should not leak and even less the first time you tried them.
I have just found your order so let me see with our team to get in contact with you as soon as possible and solve this problem.

I thank you for your patience and we'll do our best to attend you in the proper way.
Pantys team


Rated 2 out of 5 stars

Bad customer service

My cousin started a return 4 days ago&still hasn’t received a shipping label all the messages to her are in a different language even though she purchased from the UK.
There is no UK phone number to contact anyone,very bad customer service.

August 10, 2022
Unprompted review
Pantys logo

Reply from Pantys

Dear Adele, I'm sorry to hear that you tried to return your product but could not received the shipping label or news from us !
Could you please share with me your cousin's mail and order number to get in contact and support you on that issue as soon as possible.
We are still learning on our globale expansion but working hard to make our best for our customer experience
Thanks for your notification, I hope our team will offer the proper support you are expecting!

Rated 2 out of 5 stars

I've been trying to order a nursing bra…

I've been trying to order a nursing bra from the US site, but payment has not worked for the last two days. I have not heard back from customer service. When I've gone back to order after talking to my bank to ensure no issues, the price had gone up. So far this has been a hassle

June 17, 2022
Unprompted review
Pantys logo

Reply from Pantys

Dear Whitney, Thanks for your email !
I am sorry to hear that you had trouble to connect with our team.
could you share with me an email where we could contact you to fix this with you. We have been working on our website lately and we have some prices rate issues but I'm sure our team can offer a discount to fix this unexpected situation. Apologies again.
Pantys team.

Dear Whitney, we haven't heard back from you, can you confirm that everything have been resolved ?
Thanks for your return.
Kindly yours,
Pantys team

Rated 1 out of 5 stars

I was supposed to receive my items on…

I was supposed to receive my items on 1st of June, today is 2nd when I click on tracking it. says the items are stuck on Brazilian border! apparently need further info to process the parcel but I haven't received any such request and Pantys' customer service doesnt respond to my emails / Facebook messages.. now I just worry I won't get the items and worse - my money back. spare yourself the hassle and order from UK brands..

June 2, 2022
Unprompted review
Pantys logo

Reply from Pantys

Dear Ola, I am so sorry to hear your facing some problems with your order and that you haven't received any news from our team. Could you please give me your order # ? I'll do all my best to quickly solve this unusual issue. Please do not hesitate to enter in contact with this email : segolene@pantys.com
Apologies again for this situation. Kindly yours, Pantys team

Rated 1 out of 5 stars

they sent my package to the UK instead…

they sent my package to the UK instead of Mexico

December 15, 2021
Pantys logo

Reply from Pantys

Hello Lucia, I am in contact with our logistic team and your order has been re-sent yesterday, you should receive it within the following days. Please let me know if you meet any other difficulties to get your pantys ! I hope you will love our products and forgive this logistic problem ! do not hesitate to write on bonjour@pantys.com or hello@pantys.com !

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